- Demonstrate excellent communication skills, thoroughly documenting inquiries and outcomes for tracking and analysis purposes, as well as efficiently collaborating with colleagues, specialists, and managers for problem-solving on complex issues. - Maintain and organize membership enrollment utilizing database applications while proactively resolving electronic eligibility errors and discrepancies, ensuring smooth billing and payment collection processes. -Conduct enrollment verification, resolve system rejections, and address enrollment-related inquiries, demonstrating meticulous attention to detail, ensuring accuracy and timeliness. -Provide clear and effective communication to members, brokers, and internal colleagues in order to complete inquiries.

-Actively contributed to the buildout of virtual group therapy spaces in Spatial.io, enhancing the user experience for immersive therapy sessions while also assisting in the development of individual talk therapy spaces using Unity and C#. -Assisted in planning and developing the company website using Figma, contributing to the establishment of a strong online presence.