Provided comprehensive IT support to RTC Aerospace, specializing in Azure AD administration for both Commercial and GCC environments.Implemented and monitored network infrastructure using Meraki, resulting in improved network performance and enhanced security.Proactively monitored network devices and promptly addressed any issues using Cloud Defender, minimizing downtime and optimizing network efficiency.Maintained clear and concise documentation of all IT support activities, facilitating knowledge sharing and ensuring consistent and accurate troubleshooting.Collaborated with cross-functional teams to identify and implement IT solutions that aligned with business needs and objectives.Communicated technical information and solutions to non-technical stakeholders in a clear and understandable manner, avoiding jargon and technical terms.Conducted regular training sessions to educate employees on IT best practices and security protocols, enhancing overall IT literacy within the organization.

Troubleshot and resolved technical issues on various operating systems and programs, demonstrating expertise in problem-solving and providing efficient solutions.Conducted training sessions for clients, equipping them with the necessary skills to effectively use different systems and programs.Designed and built custom PCs and solutions tailored to meet specific customer needs, ensuring optimal performance and functionality.Successfully set up and managed CRM integrations for clients, streamlining their business processes and enhancing customer relationship management.Provided administration support for CRM systems, including user management, security management, and system maintenance.Administered Microsoft 365, Google Suite, CRMs, and Slack, ensuring smooth operation and optimal utilization of these platforms.Stayed updated with the latest trends and advancements in the IT industry, continuously expanding knowledge and skills to deliver the best possible solutions to clients.

Demonstrated expertise as a Salesforce Administrator, providing day-to-day administration, support ticket handling, and seamless integrations, resulting in improved system efficiency and user satisfaction.Utilized strong understanding of Salesforce features and best practices to troubleshoot and resolve complex issues, ensuring smooth operation of the platform.Developed and delivered comprehensive training materials for new technologies, catering to audiences with varying technical levels, resulting in increased user adoption and proficiency.Supported users as a Microsoft 365 Administrator, updating Active Directory and setting up single sign-on (SSO) with Salesforce, streamlining user access and enhancing system security.Applied problem-solving and analytical skills to identify and resolve technical issues promptly, minimizing downtime and maximizing productivity.Maintained clear and concise documentation of system configurations and processes, facilitating knowledge transfer and ensuring consistency in system administration.Stayed updated with the latest advancements in Salesforce and Microsoft 365 technologies, proactively seeking opportunities for professional development and growth.Consistently adhered to industry best practices and maintained a high level of accuracy and attention to detail in all system administration tasks.

Custom-built and repaired computers to clients' specifications, ensuring optimal performance and compatibility while providing recommendations for improvement.Effectively handled customer complaints, resolving issues within appropriate time frames and following up to ensure customer satisfaction.Assisted in the implementation of an office-wide Active Directory, streamlining user management and enhancing network security.Maintained clear and concise communication with clients, explaining technical concepts in a manner easily understood by non-technical individuals.Consistently followed best practices and industry standards in computer assembly and repair, ensuring high-quality work and customer satisfaction.Collaborated with team members to troubleshoot and resolve complex technical issues, contributing to a smooth and efficient workflow.Documented all computer builds and repairs, providing accurate and comprehensive records for future reference and troubleshooting.Conducted thorough testing and quality assurance checks on all completed computers, ensuring they met or exceeded client expectations.

Successfully completed on-premise installation and testing of high-end audio systems and cameras, ensuring seamless functionality and optimal performance for clients.Provided on-premise technical support, promptly resolving issues and addressing customer concerns, resulting in high levels of customer satisfaction.Demonstrated expertise in creating and maintaining server/media racks, meeting clients' expectations for organization and functionality.Collaborated with team members to ensure efficient and effective project execution, delivering projects on time and within budget.Maintained clear and concise documentation of installation processes and procedures, facilitating ease of understanding and knowledge transfer.Consistently adhered to industry best practices and safety guidelines, ensuring a safe working environment for both team members and clients.Diligently proofread all documentation and reports, ensuring accuracy and professionalism in all communications.