AeroLeads people directory · profile
John Davies Email & Phone Number
Senior Director, Customer Care
at
360insights
1 work email found
@360incentives.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is John Davies? Overview
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Quick answer
John Davies is listed as Senior Director, Customer Care at 360insights, based in Oshawa, Ontario, Canada. AeroLeads shows a work email signal at 360incentives.com and a matched LinkedIn profile for John Davies.
John Davies previously worked as Director, Customer Care at 360Insights and Director, Contact Centre Systems at 360Insights.Com. John Davies holds Specialist - Computer Science And Statistics from University Of Toronto.
Company email context
Email format at 360insights
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{first_initial}{last}@360incentives.com
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AeroLeads found 1 current-domain work email signal for John Davies. Compare company email patterns before reaching out.
Profile bio
About John Davies
A versatile call centre professional, specializing in people management, with a demonstrated ability to successfully drive world class quality performance, while managing multi-million dollar budgets, and driving overall profitability.• Team driven, self-motivated, detail oriented• Managed fast-paced teams of up to 20+ Managers• Managed multi-million dollar budgets• P & L responsibility• Fine-tuned processes through in-depth analysis.• Developed a dynamic prioritization system • Highly proficient in MS Office Suite • Designed Visual Basic/Office ApplicationsObjective: To secure a leadership position in a company dedicated to continuous improvement. To provide creative hands-on leadership to a diverse team and to make an impact on an organization’s overall performance and profitability.Specialties: Analysis and Troubleshooting, Leadership, Motivation, Respect, Expert in MS Office, Resource Development (Human and Technical), Presentation, Mentoring, Coaching
Listed skills include Call Centers, Leadership, Customer Satisfaction, Team Leadership, and 28 others.
Current workplace
John Davies's current company
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9 roles
John Davies work experience
A career timeline built from the work history available for this profile.
Director, Customer Care
Current
Dec 2023 - Present
Director, Contact Centre Systems
Jul 2017 - Feb 2024
Director, Client Operations
Dec 2013 - Jul 2017
Call Centre Operation Manager
Increased Call Centre KPI Scorecard from 77% to the most recent result of 94% (scorecard measured semi-annually) by: - Developing an enhanced quality system to improve the customer service experience - Directing coaching and training plans to target key areas for development - Implementing forecasting and planning tools to maximize efficiency.
Jul 2010 - Dec 2013
Operations Manager
Aditya Birla Minacs
Lead a diverse set of telematics teams of up to 350+ advisors - including Emergency Services, Subscriber Services, Technical Services, Billing and Customer Care, and Initial Contact Sales.Managed cross-functional Crisis Team providing immediate evacuation assistance during major floods, winter storms, and Hurricanes Gustav and IkeLead project to.
Feb 2006 - Nov 2009
Service Delivery Manager
Led the hiring of 4 Group Managers and 15 Team Supervisors.Implemented a performance based measurement tool to drive shift selection process, leading to improvement of 13.3%.Implemented a Career-based Incentive program leading to the promotion of 15 Support Professionals.Implemented monthly incentive programs geared towards both Supervisors and Support.
Mar 2003 - Nov 2005
Project Manager / Account Manager / Operations Manager
Teletech
- Created a multi-level Monthly Review Card focused on meeting key performance indicators, identifying areas for improvement, and generating performance incentive programs.- Created an analysis and follow-up process – using findings from Review Card and other statistical analysis – to increase key metric success from 30% to over 90% in less than 4 weeks..
Aug 1997 - Mar 2003
Supervisor
Teletech
- Analyzed KPI requirements. Used findings to develop and distribute agent's guide to ensure efficient high quality customer service delivery.- Coached my assigned team of 21 agents to a 14.6% (12 points) quality improvement (from 82% to 94%) over 5 weeks.
Apr 1999 - Jul 1999
1 education record
John Davies education
FAQ
Frequently asked questions about John Davies
Quick answers generated from the profile data available on this page.
What company does John Davies work for?
John Davies works for 360insights.
What is John Davies's role at 360insights?
John Davies is listed as Senior Director, Customer Care at 360insights.
What is John Davies's email address?
AeroLeads has found 1 work email signal at @360incentives.com for John Davies at 360insights.
Where is John Davies based?
John Davies is based in Oshawa, Ontario, Canada while working with 360insights.
What companies has John Davies worked for?
John Davies has worked for 360Insights, 360Insights.Com, 360Incentives.Com, Miratel Solutions, and Aditya Birla Minacs.
How can I contact John Davies?
You can use AeroLeads to view verified contact signals for John Davies at 360insights, including work email, phone, and LinkedIn data when available.
What schools did John Davies attend?
John Davies holds Specialist - Computer Science And Statistics from University Of Toronto.
What skills is John Davies known for?
John Davies is listed with skills including Call Centers, Leadership, Customer Satisfaction, Team Leadership, Coaching, Training, Customer Service, and Workforce Management.
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