John E Doucett, Arm Email & Phone Number

Reading, Massachusetts, United States

High level technical position handling routine to complex worker’s’ compensation claims. Emphasis on complex/ high exposure medical claims.

Quincy, Massachusetts, United States

Filled a new position at the senior adjuster level to round out a small workers’ compensation unit due to growth coming out of the pandemic era. Handled MA, CT, RI, and NH jurisdictions. Managed a full range of indemnity claims from routine to complex litigated and complex medical claims. Skilled in investigating and recognizing complex exposures. Possess excellent communication skills. Functioned as a resource to team members regarding coverage and jurisdictional procedures.

Greater Boston, Ma

A seasoned workers’ compensation manager, supervisor, specialist and leader with progressive insurance and related industry experience. Highly skilled in managing complex litigation, high exposure, and medically complex workers’ compensation claims. Most recent experience includes leading a team of specialists/senior specialists adjusting all New England jurisdictions with a concentration in VT. Career experience is heavy with serious-injury, high exposure, and litigated liability or other disputed issues. Expert in developing action plans for long term medical management, litigation strategies, or negotiating final resolution. Skilled in assuming troubled established indemnity and medical claims. Particularly skilled in handling high visibility claims requiring a deft and/or nuanced approach with all levels of stakeholders. Jurisdictional expertise in all 6 New England states, with past jurisdictional concentrations in Virginia, District of Columbia, Longshore and Harbor Workers’ Compensation Act, Black Lung Benefits Act, and Excess policy coverage. Strong supervisory and management experience includes handling focused specialty units to managing workers’ compensation offices and departments.

Acton, Massachusetts, United States

Established a new team of workers’ compensation Senior Specialists, Specialists, and Medical Only Specialists to implement a new large regional Vermont jurisdiction account with national visibility. This team also adjusts added national and regional accounts all in accordance with highly detailed customized special account instructions. With a concentration in Vermont jurisdiction, the team collaborated with management to affect internal claim workflow changes to assure jurisdictional compliance.

54 Third Avenue, P.O. Box 4070, Burlington, Ma 01803-0970

Member of the newest established unit handling Boston area accounts that include both directly written business and assigned risk accounts. Assignment focus is on the investigation, management, and resolution of serious, complex, or high exposure workers' compensation claims. Manage a full spectrum caseload that includes routine indemnity to complex litigation with active complex medical profiles. Slated to begin handling Rhode Island claims early 2020 arising out of new business underwriting.

54 Third Avenue, P.O. Box 4070, Burlington, Ma 01803-0970

Member of newly established unit consisting of highly seasoned workers' compensation professionals. Focus is on the investigation, management, and resolution of serious, complex, or high exposure workers' compensation claims. Specialize in handling complex litigation and active complex medical profiles. Also handle developing high exposure claims transferred from feeder units across the claims department. The unit reports to senior management on high profile claims.

54 Third Avenue, P.O. Box 4070, Burlington, Ma 01803-0970

Responsible for a diverse caseload of routine to high exposure workers' compensation claims. Specialize in managing claims with complex medical profiles and involving complex litigation. Handling claims in MA jurisdiction with a focus on customer partnerships and service with a commitment to best practice standards.

Greater Boston Area

Contract claims adjustment and consulting for prominent national insurers investigating and handling routine as well as complex workers' compensation claims in MA, CT, NH and RI jurisdictions. Assignments included new and existing claims with complex medical profiles, catastrophic (CAT) claims, highly complex claims in litigation, high exposure claims reporting to home office, and some routine lost time indemnity claims.

Greater Boston Area

Most recently managed a department caseload of 2,500 open workers' compensation claims with one supervisor, 10 claims examiners, and a claims support position. Seven direct reports with two working remotely. Handled highly visible and sensitive claims directly. Directly monitored an additional caseload handled by a third party administrator for proper claims handling and settlement authority in multiple jurisdictions. Monitored, verified and issued periodic Excess policy aggregate coverage reimbursement benefits to insureds for certain Maine jurisdiction claims.

Greater Boston Area

Supervised a unit of up to 14 claims examiners handling Federal and local state workers' compensation claims across 8+ states. Jurisdictions included all 6 New England states, Virginia, District of Columbia, Federal Longshore Act, and Federal Black Lung Act.

Greater Boston Area

Individual performer handling a diverse case load of workers' compensation claims.

Greater Boston Area

Processed 15%-20% of national bill volume. P&L responsibility meeting cost objectives. Managed in excess of 70 employees in 11 operating units across 3 states. Managed regional litigation support program.

Greater Boston Area

Contract claims adjustment and consulting for prominent national insurer on complex and high exposure workers’ compensation claims.

Greater Boston Area

Operationalized customer service, sales, and consulting programs. Co-developed a software program targeting the Massachusetts insurance and legal community. Assisted with the research, development, and testing of an award winning claims management software program; when complete engaged in marketing and sales of the program. Provided claims consulting for high exposure and complex casualty claims. Maintained customer service program for legal publication clients.

Greater Boston Area

Successfully established a freestanding claims administration office integrated within the operations structure of client insurer. Unit won Outstanding Office Award for operation and technical performance. Managed the New England, Midwest, and Federal workers’ compensation programs of General Electric. P&L responsibility meeting cost objectives. Operations included Federal and 14 state jurisdictions handled from a satellite and 2 regional units. Collaborated with Electric Insurance on their subrogation and special fund task force designed to improve recovery performance with a national focus. Created effective team links with the Electric Insurance finance, underwriting, administration, and systems departments.

Greater Boston Area

Assisted the Claims Manager with the establishment of a new freestanding workers compensation claims office that included staffing, vendor selection, policy & procedure development.

Greater Boston Area

Supervised a unit of workers' compensation claims adjusters.

Greater Boston Area

Supervised a unit of workers' compensation adjusters, a unit of property adjusters, and handled a large case load of Minnesota workers' compensation claims post insolvency.

Greater Boston Area

Handled multi-line claims with a concentration and eventual specialization in workers' compensation claims.

Greater Boston Area

Multi-line claims handling.

Organizational Behavior Studies

Worked full time while enrolled in The School of Programs in Management for Business and Industry (PMBI).

Psychology

Worked part time while attending Sargent School for Allied Health Professions and the College of Liberal Arts.

General Studies