Change/Problem Management | Operations

Change/Problem Management | Operations | Production Control

·      Responsible for monitoring and operating Midrange &Highrange platforms including, Windows, HPUX, Linux, iSeries/AS400, i5·      Ensure all Service Level commitments and processing deadlines are met·      Ensure system availability for Business Services through consistent proactive system monitoring·      Assist in the performance of system administration, including file restores, account management, security management, database re-orgs, DNS updates, etc. at the direction and supervision of System and Database Administrators·      Perform System Shutdown and start-up procedures following established Standard Operating Procedures for Infrastructure, Applications and Databases·      Perform problem diagnostics, identification and resolution; execute Incident Management, escalation and notification procedures·      Initiate, execute and monitor the batch processing schedule and resolve and/or coordinate the resolution of batch Incidents·      Assist in training and development of operators·      Drive the Technical Service Restoration effort for any service availability issues.·      Accountable for the review and approval of all environmental changes that could impact service delivery to ensure operational readiness and supportability·      Respond proactively to any negative service health trends by engaging the appropriate technical and business resources·      Create Daily Operational Health Statistics, and other ad-hoc reports as necessary·      Perform environment and system health checks to validate stability of the environment and react accordingly·      Accountable for ensuring that problem identification and remediation efforts are appropriately documented, effectively prioritized and driven to resolution·      Support Turnover Requirements and Run Books to ensure knowledge transfer is documented properly·      Responsible for the Creation and Authoring of Knowledge Articles for new and existing technologies

IT Consulting. Hardware, software, networking, back office, lan/wan, db, data management. Android APK development.

All things IT related

SaaS solution provider focused on middle and back-office solutions for the Financial Vertical.•Administration of Windows Active Directory, Group Policies administration, Configuration of Exchange server •Production and Corporate Windows Server 2003 Enterprise Edition R2 installations, setups/configurations and Administration•Windows Server administration setup and configuration•SQL Server 2005 & 2008 database administration•Hyper-V, and Remote Desktop Servers setup and access•Symantec and NT backup configuration and administration•Fortigate and Sonic Firewall install, setup, configuration and administration•Symantec and Clamware Antivirus setup and configuration•VMware Server and Workstation used to Virtualize Windows servers, setup of virtual machines and directories on virtual server. •Setup and configuration of IIS and domains associate with Loffa websites•Working to get Loffa Interactive Group, Inc. Certified .SAS70 compliant.•WAN/LAN/Application VISIO Documentation, Policies and Procedures documentationAdministration of Windows Active Directory, Group Policies administration, Configuration of Exchange server •Production and Corporate Windows Server 2003 Enterprise Edition R2 installations, setups/configurations and Administration•Windows Server administration setup and configuration•SQL Server 2005 & 2008 database administration•Hyper-V, and Remote Desktop Servers setup and access•Symantec and Clamware Antivirus setup and configuration and NT backup configuration and administration•Fortigate and Sonic Firewall install, setup, configuration and administration•VMware Server and Workstation used to Virtualize Windows servers, setup of virtual machines and directories on virtual server. •Setup and configuration of IIS and domains associate with Loffa websites•Working to get Loffa Interactive Group, Inc. Certified .SAS70 compliant.•WAN/LAN/Application VISIO Documentation, Policies and Procedures documentation

Built, maintained VMWare Images, implemented and maintained product demonstrations, delivered Internal Training.Created standards documentation, Training Course standards and Demonstration programs that were successful in improving Axway's ability to deliver within the marketplace. Managed VMWare solutions including procedures and documentation. Built additional ebXML and XML skills.Developed, managed and delivered numerous highly-effective internal-focused software training programs to a variety of internal groups (Business and IT professionals) in the US, Canada, UK and India.Position involved extensive travel, up to 45% of time, including a 3-week assignment in India and a 4-week assignment; Contributed proven in-depth insight in the development of customer proof-of-concept projects.Included Worldwide travel, 45%, every 6 - 8 weeks.

Managed a staff of 20 professionals divided into two customer facing workgroups, responsible for all customer support related to EDI and manifest data quality.Managed the transition of a 10 person Technical Support Group and its tasks; , reduced headcount by 20% due to process improvements.Managed the transition of a 10 person Hub Automation Data Quality team and its tasks from development to production.Facilitated building of internal tools/databases to improve workflows and provide the most current, up-to-date information for DHL operations.Provided support to 3 U.S. sort hub's throughout 2006 and early 2007, effectively minimizing the impact of non-compliant customers, while all 3 hub's moved from manual sorts to production automated sort environments. Included Nationwide travel, 15%.Prepared weekly production and analysis reports and presented them to Executive Vice Presidents, Directors and Sr. Managers.Coordinated issue resolutions with appropriate internal/external workgroups and identified, defined, and implemented more efficient, resource-saving processes/procedures reducing problem resolution lead-times for third-party manifests systems by 95% from 65 days to 3 days.

Provided support for all inbound and outbound EDI data flows, backend data processing systems and EDI Solutions, including eCommerce Business IT.Developed a sound technical knowledge of Axway (formerly Cyclone) B2Bi/A2A Application, Tomcat and other web application servers, Gateways, MVS systems, and UNIX systems used within the EDI and eBIT data flows.Built knowledge of numerous EDI file format schemas, EDIFACT, X12, and data mapping to preferred formats.Primary on-call support for MVS/IMS (AS400, OS390Z), OS2, Windows, B2Bi and UNIX servers.Repeatedly utilized my proven ability to identify, define and implement more efficient, resource-saving processes/procedures.

Experience in successfully managing extensive network operations; Hubs/Gateways, troubleshooting routing and/or switch, configurations, Controller services, Outages, Upgrades, Zone transfers, FTP accounts, PAL/UUNET accounts, XCVPN, CVPN Certificates and related connections.Provided support for all DHL Global Network Systems, DHL WAN/LAN connections worldwide, Global Internet Managed services, verified network status' and switch operations using basic utilities (including: ping, traceroute, telnet, SSH, arp, ipconfig, show & debug commands.Monitored and corrected reporting for multiple management systems: Incident, Problem, Availability, Configuration, Contingency, Capacity, Change and IOS Control & Distribution.Understanding of a broad number of network communication protocols including VoIP, ability to identify, prescribe, and resolve common switched network media issues, configuration issues, auto negotiation and switch hardware failures.Implemented basic switch security (including: port security, trunk access, manage VLAN other than VLAN1, etc.).

• Adept in localizing and engineering skills, displaying a proven ability to build, debug, and test applications.• Responsible for creating working builds (installable) of the product for QA and Software Engineers, developed project scope analysis of software to determine what is involved in updating a product.• Proven ability to leverage files manually and through application tools.• Worked with writing batch files and resource editor tools to isolate and fix defects, fixing GUI & functional bugs across various products, platforms & languages.• Troubleshot and resolved technically challenging issues in localized versions of products using Excel for reporting and tracking defects working closely with members of Quality Assurance Teams working to strict deadlines. • Included monthly travel, 25%.