My list of responsibilities are but not limited to: * Marketing my company on online venues and other mediums.* Human Resources/Payroll/Taxes, ensuring my company remains in compliance with State and Labor Federal Laws.* Marketing collateral, ensuring we have the most current information and tools at our disposal for Advertisements, Home Shows and onsite customer (residential and commercial) quotes.* Transportaion and scheduling, ensuring our team is where they need to be daily for customer installation.*Coordinating with vendors securing needed supplies for an efficient and successful installation.

Aegis was purchased by Teleperformance

The Results Companies - A $115MM provider of leading-edge customer contact solutions for many Fortune 500 companies. Established in 1990, The Results Companies provides services through 5,000 CSRs located in 12 locations worldwide.• Provided leadership to 425 colleagues across 2 call center locations in North America. • Reporting to a Senior Regional Director. • Marquee clients include Sirius XM Satellite Radio Service, Discover Financial Services, and Amway.• Improving gross margin and bill-to-pay performance from 89% to 92.5%.• Increased schedule adherence from 86% to 89%. • Achieved lowest monthly employee attrition in site history (reduced from 24% to 12%).• Stabilized performance, delivering KPI compliance for all clients.

A $2.1MM provider of mobile storage services, including household and commercial portable self-storage, general storage, home staging, inventory management, business relocations, and local/long distance residential moves. Reported to Vice President of Marketing and Business Development. Provided B2C & B2B sales and customer support services for 24 independently owned and operated franchises. Responsible for inbound/outbound/web-chat/e-mail call center management, HR, payroll, client management, IT, inventory management, capacity management, and facilities.

A $245MM provider of business process outsourcing to the communications market, offering expertise in customer care, sales support, complex order processing, technical support, and provisioning management, across various platforms such as Web, voice, chat, e-mail, and fax. Provided operations/quality/training/wfm leadership supporting 5 sites (4,000+ seats in US and Canada). Managed analytics and continual assessment of quality, recommending actions for improvement. Led workforce planning, staffing and forecasting, capacity management, occupancy management, and cost per call.

A $175MM provider of outsourced business solutions, including inbound/outbound contact center services, receivables management, and portfolio purchasing. The company employs 5,000 people in operations centers in Alabama, Arizona, Illinois, Kentucky, Florida and Texas. Reported to Regional Director. Managed 2 shifts (450 total agents) providing online sales and customer care for Fortune 500 companies. Supported wireless/cellular, web chat, in-vehicle safety and security, and concierge services. Also responsible for client management, vendor management, capacity management, and facilities management.