- Developed and deployed machine learning models and fine-tuned large language models (LLMs) to provide deep insights into engineering team metrics.- Built out custom inference endpoints for LLM.- Utilized libraries such as langchain and llamaindex to standardize interaction around different variations of RAG and other data retrieval.- Built a platform that marries quantitative and qualitative data, uncovering the underlying reasons behind key engineering metrics.- Leveraged technologies such as PostgreSQL, MongoDB, RabbitMQ, GraphQL, NestJS, Next.js, TypeScript, and WebSockets to build a robust engineering intelligence tool.- Led the product development from concept to a fully functional platform, serving enterprise clients and providing actionable insights.- Directed a small, cross-functional team of engineers, product managers, and marketing professionals, fostering collaboration and innovation.- Architected and implemented a scalable, event-driven system to handle high volumes of data and real-time analytics.

- Led a large team of engineers to iteratively deliver new products and features using agile methodologies.- Directed the development of web platforms, mobile apps, integrations, infrastructure, and internal tooling.- Served as the platform architect, transforming the system into a highly scalable event-driven architecture.- Managed Engineering Managers, each overseeing teams of 3-7 engineers.- Accelerated feature delivery and improved quality by implementing Kanban, DevOps self-service, and CI/CD with automated testing.- Reduced production outages by 60% and saved over $500k annually by migrating from AWS virtual servers to EKS.

- Developed APIs that interfaced directly with telecom CLECs and other exchanges, enabling seamless SMS/MMS messaging from any platform.- Architected and implemented a highly scalable, event-driven architecture using RabbitMQ to handle over 50 million messages per month.- Led a team of engineers in building and maintaining the SMS/MMS messaging platform, providing technical guidance and fostering innovation.- Designed and implemented low-level protocols to ensure secure, efficient communication with telecom infrastructure, optimizing performance for high-throughput message delivery.- Implemented advanced caching, load balancing, and failover strategies to maintain system stability and low latency.- Ensured platform compatibility across various telecom providers and messaging protocols, developing solutions for seamless interoperability.

Data Ingest - Responsible for sanitizing/normalizing data from customers-Built micro services using Dropwizard-Worked with many AWS services: S3, Lambda, EC2, ELB, Data Pipeline, SQS, SNS, EMR, CloudWatch-Angular.js web development-Prototyped Apache Spark using Scala in combination with Jython for dynamic runtime data transformations-Qubole for big data analytics

Acquired by Oracle.

VoIP (Feature Lead) – Integrated into core audio/web conferencing product -Built HTML5 prototype using latest WebRTC standards/protocols using Node-Webkit-Implemented original implementation using protobuf for transport-Built a VoIP server using Netty to accept TCP, UDP, or HTTP traffic-Implemented DTLS for communication with VoIP Server-Created a custom Java SIP stack for ease of use in communicating with freeswitch-Created custom dialplans in freeswitch that use Javascript to make REST calls to a custom audio server to bridge VoIP and PSTN linesChat – Rebuilt back end chat service for core audio/web conferencing product-Refactored/modularized existing chat code to increase code coverage-Established client/server protocol over protobuf-Added ability to “tag” chat messages as questions/answers-Implemented chat reporting to a webservice over REST

ANGEN – NG911 solution for state of Alabama-Contributed to design of overall system-Built PSAP management-Built Cell Sector/Site management-Put together bare bones routing platformIRIS – New number management system for iNetwork-Implemented bus architecture using RabbitMQ-Implemented customer facing API calls in REST and SOAP-Responsible for Directory Listing and LIDB/CNAM ordering and interfacing them with external vendors-Responsible for integrating with Neustar API’s for automated porting from our system

-Improved MSAG(Master Street Address Guide) provisioning for addresses sent to 911 call center-Added call routing functionality for origination, termination, and 911 call traffic-ALI (Address Location Information) transformations implemented in E2 and PAM protocols-Added functionality to online number management system where you can port, order, and add features to telephone numbers-Re factored Directory Listing process to reduce support team workload-Developed/designed components for NG-911 following NENA standards

-Fix bugs in online scheduling/clock in system for GBIT-Develop new features for online scheduling/clock in system-Writing SQL queries for manager reports-Commenting existing code

-Wrote shell/batch scripts for software/printer installations-Repair students laptops when they are broken (software or hardware) -Experience with Oracle’s PeopleSoft Enterprise for case management