John Engelhardt Email & Phone Number

Greater Grand Rapids, Michigan Area

Carpet, tile, water restoration, and air duct technician for a national floor and furnishings company.--Perform all functions as a carpet and tile technician in addition to increased responsibilities to oversee technicians providing water restoration and air duct cleaning services.--Serve as the main customer contact for water restoration services, and respond to and fulfill customers’ needs for water restoration cleaning services within 24 hours.--Collect and maintain contact information, coordinate collaboration, and communicate with stakeholders including insurance adjusters, real estate agents and industrial hygienists.

Saginaw, Michigan Area

--Led crews to perform quality cleaning services for several residential and commercial customers a day including upholstery, tile, grout, hardwood, air ducts and water restoration services.--Provided estimates for cleaning services, recommended and sold cleaning services, and addressed collections matters with customers.--Fielded questions, requests, and concerns from customers through a branch dispatch system to facilitate productive work flow and timely responses to meet customers’ needs. --Trained employees on standard cleaning practices, company policies and customer relations.--Assisted with hiring, managing and other personnel issues to help improve efficiency of operations.--Coordinated with other branches to perform services for customers out of state.

Saginaw, Michigan Area

--Provided personalized attention to hundreds of patients to help ensure optimal medical attention.--Assisted hospital staff with high-stress medical procedures involving at-risk heart patients. --Trained new employees in heart catherization lab operations, policies, and procedures.