John Griffith, Pmp, Csm Email & Phone Number

Cincinnati, OH, US

Cincinnati Metropolitan Area

Cincinnati, Ohio, United States

Cincinnati, Ohio, United States

As a Client Program Director I am responsible for key enterprise customers and the care of their executives and portfolio of programs and projects.

Santa Clara, CA

• Program leadership for complex, top-tier Avaya customers. Provided oversight and delivery of a portfolio of technology projects, facilitating the relationship between the customer, multiple project managers, Avaya.
• Recipient of the Avaya Client Services Leadership Award in Q4 2016. This award was given to 7 individuals across the corporation, while receiving the highest performance rating by managers.
• Program management leadership on a $50MM program with a healthcare organization with antiquated and inconsistent telephony and networking configuration in over 350 sites. By upgrading and unifying the platform.
• Provided mentorship and training to Avaya project management team. Led and assisted with multiple process quality improvement initiatives.
• Orchestrated full-lifecycle delivery of a program including scope management and schedule development, design/build governance, implementation oversight, issue management and overall program controls.
• Effective executive-level presentation/reporting to customers.

Columbus, Ohio Metropolitan Area

• Implemented a centralized enterprise call center technology platform for 50,000 call center agents distributed to over 200 locations.
• Maintained budget that exceeded $440MM over a 4.5-year lifecycle of a program.
• Consolidated technology from the 200 call center locations to 11 centralized, common build sites.
• Demonstrated effective communications and leadership through the implementation with 11 lines of business that utilized the call center platform, delivering high customer satisfaction.
• Provided motivation and leadership to worldwide team of 175 staff over the program period.
• Identified and acted on cost savings opportunities. Eliminated millions of dollars in cost to the firm through datacenter centralization.

Columbus, Ohio Metropolitan Area

• Established and maintained PMO processes and standards for a book of work of over 180 projects and 27 project management resources.
• Led the integration of the 4500 Washington Mutual call center agents and volume into the JPMC environment.

Columbus, OH

• Upgraded the JPMC enterprise check archive and statement archive Oracle platform (largest in the world at the time). This system received approximately 26 million check images daily and offered these images to the.
• Conducted a technology refresh of approximately 800 servers in the JPMC enterprise statement archive system. This upgrade was performed without interruption of service to the customer.

Columbus, Ohio Metropolitan Area

• Provided project management oversight of the construction of a new $58MM facility with a new datacenter and technology footprint. A team of 125 members and multiple vendors delivered the program successfully. The IT.
• Inherited a project that was 4 months behind schedule and completed it on-time preventing a $2.4MM penalty due to a lease extension.
• Led transition of 3800 mortgage banking employees to a new facility. This move was rated an A+ by the mortgage CEO for project delivery and execution.

Columbus, Ohio Area

* Implemented a multi-tier client/server system to automate communications with 880 vendors utilizing Electronic Data Interchange (EDI) technology.

Flint, MI

* Implemented a consistent server/desktop environment for all 20,000 General Motors employees in the Flint, Saginaw, Bay City region. * Managed the $10 million budget and over 70 full and part-time resources reporting directly to the project and approximately 30 matrixed resources

Computer Science

Computer Science Major

Computer Science

Computer Science Major

Religion/Religious Studies

Obtaining religious studies training to assist in my not-for-profit endeavors.