Haley Consulting Group LLC is a management consultancy also providing interim executive and fractional management services. HCG applies deep expertise in the Customer Lifecycle (Attract, Convert, Service, Extend) and in integrated Customer Experience and Customer Engagement to that lifecycle, to transform companies through redesigned customer strategies and operations in order to improve revenue and reduce costs across their customer segments and channels.

Literacy Now is a non-profit that provides in-school tutors to Houston area schools to conduct reading intervention services for children K-3rd grade who are struggling with reading.

Health Plan executive responsible for the operational effectiveness and sustainability of the $2.8 billion/year health insurance business serving over 500,000 members across Medicaid, Marketplace, and DSNP products. Oversight responsibilities included over 300 associates across Network Operations (including Contracting, Provider Relations and Credentialing), Claims (including Administrative Appeals and Payment Integrity), Member and Provider Contact Centers, Enrollment and Eligibility, and various corporate services including Business Intelligence and Analytics, Vendor Management, and Process Improvement. Directly assists the Chief Executive Officer in corporate and operations strategic planning to achieve the Health Plan’s mission and over-arching goals.

Executive responsible for the operational effectiveness of the $300 million/yr health insurance business across three states (Texas, New Mexico, Louisiana) to ensure sound and financially sustaining functions in support of successful tactical, operational and strategic company activities.Directly responsible for up to 120 associates overseeing the operations of enrollment, eligibility, claims, customer service and provider and benefit configuration for all plan product lines: Medicare Advantage, Health Insurance Individual Commercial Insurance (Health Exchange), USFHP (TRICARE), and Third Party Administration.

Health plan executive and business unit leader that provided strategic and operational leadership to the $700 million Managed Care Organization including Medicare, Medicaid, and Marketplace/Affordable Care Act plans.P&L leader and originator of the Marketplace/ACA line of business • Attained ~15,000 members ($70 mil/yr premium); best profitability of the partnership portfolio• Ran the business in partnership with Illinois' ACA Health Co-opOperations & Finance leadership for the Managed Care Organization • Co-led efficiency initiatives of the enterprise Medical Management function (~160 staff) identifying >$12mil/yr in savings• Led multiple initiatives to enhance marketing, sales, and retention effectiveness over the period contributing to growth from 90,000 to 230,000 members• Operations and finance leadership for the sale of the $55 million/yr Medicare business and for the wind down of the $500 million/yr Medicaid book of business including state reported financial statement projections, budgeting, financial and regulatory audits, and claims settlements of over $300 million in gross billings.Strategy lead for the enterprise• Led development of the 5yr plan that helped management guide the company from 90,000 to 230,000 members across Medicaid, Medicare, and Marketplace products.

Managing Principal of Haley Consulting Group LLC, a management consultancy that also provides interim executive management services. Haley Consulting Group LLC applies deep expertise in Consumerism, the Customer Lifecycle (Attract, Convert, Service, Extend) and in applying integrated Customer Experience and Customer Engagement to that lifecycle, to transform companies through redesigned customer strategies and operations in order to improve revenue and reduce costs across their customer segments and channels.

A Health and Life Sciences practice lead focused on business strategy development and business transformation in the health insurance/payer industry. A practice lead for understanding customers and analyzing the opportunity for revenue and cost improvement.Particular expertise in Customer Experience and Customer Engagement, whose ultimate focus is behavior modification (of members, providers, and employers) to improve member health, health outcomes, and health resource utilization to reduce medical expense/trend. Co-lead development of intellectual capital around a new business model supporting Customer Engagement.

A Financial Services Industry practice lead responsible for selling and leading client engagements across delivery disciplines that include strategy, people, process and technology disciplines and industries including health insurance/payer, banking, consumer finance, insurance, and capital markets/wealth management.A lead in the Customer Centricity (Consumerism) discipline whose particular focus was on the Customer Lifecycle and the application of Customer Experience Management including sales strategy, sales and marketing operations, cross selling & loyalty, and channel management. A lead in the Card & Payments discipline consisting of ~130 mid and senior level resources across the US.

(acquired by Publicis Groupe) A senior lead for the global marketing consultancy providing strategic and operational leadership across both the firm as well as large accounts.• P&L lead for the Financial Services strategy practice. Responsible for hiring, training, and career development of the practice members. Responsible for selling and leading client engagements typically around corporate, business unit, and operating strategies (e.g., channel, market, new product). Awarded for P&L attaining highest profitability. Co-founder of the broader enterprise strategy practice. • COO/CFO role for 180 Central Region consultants representing ~$30 million/yr in revenue. Managed forecasting, accounts receivable, resource management & staffing, and organization modeling. • Client Partner responsible for selling and leading client engagements across delivery disciplines in the industries of banking, consumer finance, insurance/health insurance, and capital markets. P&L lead over one of the top 3 largest and most profitable accounts in the company for over 5 yrs. • Merger/Acquisition/Integration lead. In the Central Region led the acquisition of two companies adding $4.5 million in annual revenue to the portfolio. Lead for operational integration of these acquisitions. Member of the executive team that oversaw two company-wide acquisition/integration efforts: - as the acquirer (Scient, Inc) - as an acquired entity (SBI Group, Inc)

Senior Manager in the strategy practice of Andersen Consulting (Accenture), a global management consulting and technology organization with revenues of $12 billion.

Awards: Ranger qualified; Combat Infantryman Badge (Gulf War I); Bronze Star Medal for meritorious service during combat operations in Iraq; Senior Rated Parachutist; seven commendations for achievement and meritorious service