I am a highly experienced consultant, delivering sustainable improvements in large and medium size organisations. I love working with organisations to help them solve their business problems. I believe that it is vital to build internal capability, transferring my skills & knowledge to enable teams & individuals to develop & grow. I have over 20 years’ experience in strategy & business improvement. I am focused on making the complex simple, designing solutions that are clear, easy to understand and sustainable.I work with directors, senior executives to develop new strategies and ensure that change is directed and customer focused. I am equally at home working with customer facing staff where, the “rubber hits the road” mobilising & aligning the organisation behind its goals.Currently available for consultancy work.I have experience across a number of sectors in the UK including: Utilities, Facilities Management, Call Centres & LeisureMy areas of expertise are:• Business excellence & operational improvement • Kaplan & Norton’s Strategy Mapping and the Balanced Scorecard (development & implementation)• Training & development of internal change agents & change teams• Lean Six sigma green belt• Structured problem solving• Practical business performance measurement systems & metrics• Visual management systems for Business Performance tracking• Business process analysis, improvement and re-engineering• Workshop design & facilitation• Leading & managing change• Customer journey mapping• European Excellence Model (EFQM)