John Liles Email and Phone Number

Spearheading the development of user stories for product roadmaps and customer jobs, ensuring alignment with market needs and compliance requirements.Managing product backlogs for development teams, prioritizing tasks based on strategic objectives and customer feedback to drive efficient and impactful development cycles.Collaborating closely with customer-facing teams to provide comprehensive training on new features and offerings, enhancing customer engagement and product adoption.Translating complex business operational and compliance needs into tangible, intuitive, and productive user experiences, aimed at broad commercial applicability.Leading cross-functional teams in a dynamic environment, adeptly managing shifting priorities and roadmap changes to maintain focus on overarching business goals.Conducting in-depth field research, including interviews and shadowing, to define and refine buyer and user personas, ensuring products meet target market expectations.Facilitating EPIC/Feature Backlog refinement and prioritization, crafting detailed user stories with clear acceptance criteria, and overseeing sprint planning and reviews for multiple development teams.Demonstrating expertise in Agile product ownership, with a strong background in the full software development lifecycle, customer research, and internal stakeholder training.

As the liaison between executives, the product team, and engineering, product owners have a lot of responsibility within an Agile organization.Collaborate with development Scrum teams, technology service partners, and business units to ensure business requirements and expectations are clearly defined.Actively participate in Scrum ceremonies at team level and above.Facilitates sprint planning, backlog grooming, daily stand-ups retrospectives, and demos.Support Product Management and technology partners in an effort to plan and prioritize product feature backlog and development for the product, ensuring features, stories, and tasks are well understood.Take an active role in the planning product release plans and set expectation for delivery of new functionalities.Take a support role in mitigating impediments impacting successful team completion of Release/Sprint Goals.

As the liaison between executives, the product team, and engineering, product owners have a lot of responsibility within an Agile organization.Collaborate with development Scrum teams, technology service partners, and business units to ensure business requirements and expectations are clearly defined.Actively participate in Scrum ceremonies at team level and above.Facilitates sprint planning, backlog grooming, daily stand-ups retrospectives, and demos.Support Product Management and technology partners in an effort to plan and prioritize product feature backlog and development for the product, ensuring features, stories, and tasks are well understood.Take an active role in the planning product release plans and set expectation for delivery of new functionalities.Take a support role in mitigating impediments impacting successful team completion of Release/Sprint Goals.

Created a Simulated Environment of a core product for Solutions Consultants to utilize and enabled Sales to accurately present each function and behavior of the core product.Acted as key consult for People Leaders to resolve Product Demo problems, improve operations, and provide exceptional customer delivery.Executed diverse learning modalities in development of new course content and training programs. Planned, monitored, and implemented technology-based learning programs, utilizing various production tools and technologies.Created curricula, liaised with key parties, and conceptualized course format, subject matter, and presentation. Designed course materials and supported implementation. Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.

Create a client experience that is educational, informational, and based on their Accounts Payable needsCraft calls for the needs of the client to explain the details of what Avid offers to automate their Accounts Payable process that involve training on software and testing integrationManaged training and data processes for 20-30 clients.On-boarded between two and five new hires monthly with trainings for process, product, and systems tools.Developed facilitation and training materials for all ongoing and new hire training including: 
Presentations, activities, process documents, and guides.Closely collaborated with project managers to identify and quickly address problems.Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.

Participated in a year long lead-and-learn experience as a manager to develop leadership competencies via goals created by myself and a Senior Manager monthlyRequested and provided feedback to all employees to create an atmosphere of trust and betterment that created a culture of feedback that the store was lackingAssisted team members with escalated customers by using active listening and creating a space of calm understanding to explain a process or reasoning to either party

Managed and prioritized repairs for various customersSupported and managed repair volume for a team of 50 techniciansCreated a daily workflow for allocating parts and assigning repairs to techniciansAssisted with all customer needs varying from status updates to customer services issues

Trained between 280 - 300 adults per week and mastered the skill of training Adult Learners by creating a common language, practicing patience, and setting expectations with each individualLed groups, as well as personal training, on all Apple products and topics Participated in a 4-month career experience leading the Creative team. During this time I created team cohesion through bi-weekly meetings and increased our customer satisfaction by 10%

Worked with 3 others to create a learning environment within a 4 store market (350+ employees)Led and helped others lead training sessions for new hire groups from 2 - 15 peopleFocused on creating a learning plan for 150+ employees and gained buy-in from other stores and leaders to lead the creation of an open learning environment Collaborated with other stores within the market through monthly conference calls to share training strategies and resourcesAchieved company goals by building employee confidence through training and helping employees discover learning resources

· Explaining the various models of Apple products· Fully understanding the capabilities of the models for customer use· Assisting in certain repairs with all Apple products

· Manage partners to tasks and opportunities · Resolving any problem a customer may have· Orders for majority of items in store

· Manage various team members · Troubleshooting problems for guests· Resolution of schedule mistakes

· Interacted with customers on a regular basis in a high volume restaurant in Augusta· Created a scheduling and table matrix for all servers· Trained new staff in customer service expectations

· Interacted with customers on a regular basis in a high volume store in North Augusta· Helped create schedule for co-workers and movie release dates· Trained new staff in customer service and computer service