Enterprise Software Implementations-Managed cross functional project teams to implement enterprise software solutions for University Services and Academic departments Program Development and Management-Created a multi-phase program to transform customer engagement with University Services departments. RFP Management and Software Purchasing-Led multiple RFP efforts from requirements gathering to purchase and implementation.-Provide coaching on the RFP process to other University project managers.Capacity Planning, FTE, and Staffing Analysis-Developed a capacity planning tool and worked with project partners to manage staffing levels, evaluate hiring needs, and balance work loadsProcess Improvement Projects-Utilized SixSigma and DMAIC tools to manage process improvement projects across University Services departmentsProject Intake and Portfolio Strategy Management-Built an intake, review, and prioritization process for University Service projects.-Built a centralized project database with comprehensive reporting, metrics, and dashboardsSmartsheet Administrator & Power User-Smartsheet used by University Services for all Project Management functions.-Owner of all Smartsheet processes, tools, and templates for the PMO and the Finance & Systems department.-Provided coaching and UI development to non-PMO departments utilizing Smartsheet.

•Manage projects supporting Target’s RedCard portfolio. Partner with cross-functional teams to gather requirements and execute.•Owner of multiple applications that support RedCard operations. Experian, FICO and TSYS products. Implement software updates. Resolve break/fix issues. Subject matter expertise in each application.•Converted team to a Jira/Scrum based workflow and implementation process. Manage scrum broad, sprints and backlog.•Develop process improvements and automated business solutions. Reduced vendor billing expenses by $2.5+ million annually. Created automated scripting solutions that opened up 10+ FTE annually. Identified $30 million of potential new revenue. Streamlined automated processes by eliminating 37% of coding end points.•Author documentation for new and existing processes. Built documentation library from the ground up in Confluence.•Coding and data analysis in multiple applications. SAS Exadata EDW-c. •OnBoarding liaison for new hires.

• Provided first level support for Point of Sale systems.• Managed department’s conversion to Salesforce.• Built department wide communication strategies.• Developed and managed the department’s official Microsoft SharePoint site.• OnBoarded and trained new hire classes.• Recognized as the department's top performer in Feb. 2015

• Provided technical support for PC and Mac based application• Negotiated with clients to find cost effective ways to resolve software issues and remedy defective orders, requiring strong communication skills to build rapport with clients• Promoted to Second Level Technical Support, where I managed calls from customers with advanced technical issues; only 5% of employees are promoted to this level• Extensive use of Microsoft Excel, SAP, and Creative Memories proprietary software