John Markos Email & Phone Number

Hollywood, Florida, United States

Hillsboro Beach, Florida, United States

Hampton By Hilton/Homewood Suites By Hilton Boston Woburn

• Senior Leadership member: part of the pre-opening team of the 235-room select service, first Dual branded Hilton property in Greater Boston market.• Assist General Manager in overseeing all aspects of hotel operations including but not limited to Front Office/Night Audit, IT, Housekeeping, F+B, and Accounting. • Worked closely with Management IT and Hilton IT to set up the hotel database technology and systems.• IDM/Database Administrator for property responsible for onboarding new hires and ensuring team members complete brand required training and delegating necessary systems access.• Integral part in preparation for brand Quality Assurance Audits and Management Internal Audits

Hampton By Hilton/Homewood Suites By Hilton Boston Woburn

Pre-Opening Team - Dual Branded Hampton Inn and Homewood Suites by Hilton

Waltham, Massachusetts

• Manage front of house operating departments for 148 room select service hotel.• Monitor the appearance, service standards, and performance of the Front Office, Food and Beverage, and Housekeeping departments with an emphasis on driving guest service.•Act as liaison for Banquet Department for in house events ensure the highest quality of direction and service is adhered too.• Assisted property in maintaining exemplary guest service and operations during full interior renovation.• Recruit, Interview, and trained new hire associates.

Bedford, Massachusetts

•Report directly to General Manager of 281 room upscale full service hotel. •Department head for Front Office (Front Desk Agents, Concierge Lounge Attendants, Shuttle Van Drivers, and Night Auditors)•Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality (per Hilton/Quality Assurance standards , cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation•Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly•Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.

Danvers, Massachusetts

• Report directly to the Director of Rooms of 363 room hotel with Indoor Water Park. • Oversee the daily operations of Front Office staff members (Supervisors, Guest Service Agents, Night Auditors, Bellman, and PBX.)• Effectively interact, coordinate and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests• Promote and successfully track departmental and organizational initiatives e.g. Implemented upsell program, Hilton Honors rewards sign up initiative for Guest Service Agents and supervisors.• Maintain and successfully execute departmental and hotel policies (to including relocation procedures, safe deposit box procedures, auditing accuracy of cards, key control procedures, accurate billing, cashiering, safety, etc.)

Danvers, Massachusetts

•Assist and oversee the Front Desk Operations including but not limited too managing check in/out procedures, collecting valid method of payment following PCI compliance, reporting directly to the Front Office Manager, and Director of Rooms. •Elected Hilton Honors Champion responsibility for overseeing the brand loyalty program enrollments, assisting in ensuring Hilton Honors members receive program benefits, and drive enrollment at the property by creating a HHonors incentive program for Guest Service Agents.

Greater Boston

Bachelor Of Science (B.S.), Business Administration And Management, General

Postgraduate Degree, General Studies