John Mcconnell Email & Phone Number

Sacramento, CA, US

• Co-Founder at ACE Consulting - https://aceinthepocket.wpcomstaging.com Following the disbandment of my ServiceNow Development Scrum team in August due to operational changes in company strategies, I co-founded ACE.
• ServiceNow Certified System Administrator (CSA) - Dec 2024 *** IN PROGRESS ***
• ServiceNow Certified Implementation Specialist (CIS) - IT Service Management (ITSM) & Hardware Asset Mgmt (HAM) - Jan & Feb 2025
• PeopleCert - ITIL Foundation Certificate (v4) - 2025
• Project Management Institute - PMP Certification Courses - Q2 2025
• International Institute of Business Analysis (IIBA) Certifications - Currently working towards

Oakland, California, US

• Led a development team in strategic planning for each Program Increment (PI), aligning leadership priorities and maximizing ROI by translating stakeholder requirements into actionable epics, features, and stories for.
• Spearheaded the implementation of Asset Track for ServiceNow, overseeing the secure and compliant hardware asset management database (AMDB) functions of over 1.5 million operationally active assets, maintaining SOX.
• Drove overall compliance and efficiency by managing the overall AMDB module of 4.5 million assets.
• Implemented data governance protocols, overseeing archiving and destruction processes to reduce clutter, minimize security risks, and enhance the platform’s performance and compliance by a 12% (1.9TB) yearly average.
• Collaborated with cross-functional teams to ensure all system modifications were executed without unintended impacts, streamlining business operations and improving system reliability and deployment with <1% defect.
• Enhanced the ServiceNow platform’s performance by regularly monitoring database size and optimizing data management, resulting in greater stability and system performance, maintaining ServiceNow performance.

Oakland, California, US

Responsible for working with the business partners to ensure all requirements are met for every story, working with the scrum master and product owner to ensure all stories are defined and ready for development with proper acceptance criteria in JIRA, for ServiceNow Incident, Problem, Change Management, Asset Management and AssetTrack (stand-alone/SQL.

Oakland, California, US

• Responsible for working with the executive director level to evaluate our current level of maturity. Identify any gaps and areas for improvement. Identified and documented any known gaps and looked for ways to compare.
• Responsible for defining and improving the processes, with technology specifically around physical inventory management and the tools used. Implemented objectives and metrics to assess the effectiveness of improvements.
• Highlighted how improved asset management can lead to significant cost reductions through better procurement strategies, reduced asset wastage, and optimized utilization. Emphasized how mature ITAM practices help.
• Participate in projects to provide support for IT infrastructure and operations leadership by identifying and mitigating risks associated with asset management, including software license compliance and hardware.
• Provide evaluations and recommendations to senior management to support decision-making by analyzing data on asset utilization, lifecycle status, compliance, and distributing technology asset trend reports.
• Collaborate with infrastructure teams to optimize asset utilization and identify opportunities for cost savings and process efficiencies by applying a continuous improvement approach leading to improved processes for.

Oakland, California, US

• Organize and lead technology asset refresh projects, inventory management audits, depot operations, for over 50,000 assets supporting 3,000 internal customers.
• Provide outstanding customer service and support for all end-user service requests and on-call incident response leading to increased customer satisfaction survey results, and much goodwill across the enterprise.