John Enos Email & Phone Number

Springfield, MA, US

Boston, MA, US

Responsable for managing all ESO related environments, on-prem and in the Cloud, needed by the various teams to support the ERP Platform. Covering requirements spanning sandbox to development to QA, this role will drive the planning, allocation, coordination of provisioning, build, and decommissioning of all components required to make an environment fit.

Boston, MA, US

Responsible for the overall management of a distributed business operation for Stored Value Card (SVC) and for providing leadership, direction, and expertise to the customer and technical support teams. The SVC Treasury process implements a stored value card system that is used as a cash management tool designed to support U.S. military personnel in combat.

Boston, MA, US

• Federal Reserve National IT/Network Security Services (NSS) is designed to support cross-platform development of security-enabled client and server. It is utilized for managing the systems and networking protection of.
• Responsible for the technology and business needs required to secure and maintain the integrity of the Federal Reserve environment that exists inside the firewalls while allowing appropriate traffic to successfully.
• Managed a staff of 10 senior level Engineers responsible for managing changes, incidents and hardware related to boundary security for the Federal Reserve System (FRS) on Juniper and Palo Alto platforms.
• Spearheaded troubleshooting calls involving multiple technical groups across the country. Ensured that the different areas remained focused as well as worked efficiently.
• Determined root cause, and initiated documenting and reporting steps to be taken for remediation as part of the after action review process and worked toward continued process improvement.
• Operated and maintained the central management platforms, reporting, and utilizing syslog systems, which effectively analyzed and managed system messages on one central syslog server.

Boston, MA, US

• Stored Value Card (SVC) is a unique program managed by the Federal Reserve on behalf of the U.S. Treasury Financial Services and supports the U.S. Military. Its mission is to provide a cash management solution and.
• Managed nineteen employees in three service areas: Customer Service Call Center, Level II Technical Support, and Equipment Services.
• Managed the support of Production and Training Environments.
• Coordinated quarterly EagleCash training at FRBB for customer stakeholders and Finance Office soldiers.
• Eliminated using conventional packing methods through federal system for sending delicate computer and financial equipment.
• Researched and tested alternative shipping methods resulting in equipment arriving in working condition at a less cost and time to delivery.

Boston, MA, US

• Managed the day to day operations of the Customer Service Call Center, Level 2 Technical Support and Equipment Services groups.
• Implemented and remotely managed Stored Value Card staff at an equipment facility in Kuwait which supported the military drawdown in Iraq, directly resulting in significant cost savings for program stakeholders.

Boston, MA, US

• Oversaw hardware deployment, shipping and support to military bases worldwide.
• Identified requirements and subsequently created the Equipment Services group within Stored Value Card.
• Drafted documentation and procedures to define the organization and responsibilities.

Boston, MA, US

• Supported internal Stored Value Card clients and servers.
• Managed laptops and standalone Cashless kiosks deployed to military locations by providing troubleshooting, image configurations and quality assurance testing.
• Deployed and maintained the initial and subsequent deployment of the Cashless Kiosks to 8 countries.
• Acted as the single point of 24x7 support for the Cashless Kiosk.
• Produced Cashless Kiosk user guides and quick reference documents for both internal and external users.
• Established an EagleCash training environment at the Ft Jackson Finance School.