Responsable for managing all ESO related environments, on-prem and in the Cloud, needed by the various teams to support the ERP Platform. Covering requirements spanning sandbox to development to QA, this role will drive the planning, allocation, coordination of provisioning, build, and decommissioning of all components required to make an environment fit for purpose. An environment may consist of a combination of SaaS tenants/realms; on-prem or AWS/Azure-hosted boundary applications; infrastructure components; integration platforms; external third-party providers; reporting and analytical platforms; and data stores. This individual will maintain the master plan for all environments; project manage comprehensive environment builds; act as the primary point of contact with SaaS Vendors for Environment Management; planning/execution/reporting of technical shakedown activities; handle the decommissioning of environments once no longer required; and maintaining documentation of the holistic environmental footprint (e.g., all integrated applications, vendors, infrastructure, data stores).

Responsible for the overall management of a distributed business operation for Stored Value Card (SVC) and for providing leadership, direction, and expertise to the customer and technical support teams. The SVC Treasury process implements a stored value card system that is used as a cash management tool designed to support U.S. military personnel in combat zones, peace keeping missions and trainees in U.S. training camps. As the Treasury's fiscal agent, the Federal Reserve maintains and operates back-office settlement and accounting systems and provides severity one and two technical support as well as customer support for all stakeholders. It also originates ACH payments, and produces accounting and management reports.

Federal Reserve National IT/Network Security Services (NSS) is designed to support cross-platform development of security-enabled client and server. It is utilized for managing the systems and networking protection of The Federal Reserve Board (FRB) systems from potential external and internal threats.• Responsible for the technology and business needs required to secure and maintain the integrity of the Federal Reserve environment that exists inside the firewalls while allowing appropriate traffic to successfully pass through these devices.• Managed a staff of 10 senior level Engineers responsible for managing changes, incidents and hardware related to boundary security for the Federal Reserve System (FRS) on Juniper and Palo Alto platforms.• Spearheaded troubleshooting calls involving multiple technical groups across the country. Ensured that the different areas remained focused as well as worked efficiently.• Determined root cause, and initiated documenting and reporting steps to be taken for remediation as part of the after action review process and worked toward continued process improvement.• Operated and maintained the central management platforms, reporting, and utilizing syslog systems, which effectively analyzed and managed system messages on one central syslog server.• Worked on identifying mechanisms to monitor system Key Performance Indicators (KPI).• Established and successfully managed vendor relationships.• Ensured compliance with established Service Level Agreements (SLAs), changed management policies, and security policies.• Created and documented a triage process to ensure priorities were handled correctly eliminating malicious exposure when responding to boundary incidences.

Stored Value Card (SVC) is a unique program managed by the Federal Reserve on behalf of the U.S. Treasury Financial Services and supports the U.S. Military. Its mission is to provide a cash management solution and process to reduce U.S. currency in the battlefield and in military training locations. Provided a pivotal role in the expansion and success of this unique program.• Managed nineteen employees in three service areas: Customer Service Call Center, Level II Technical Support, and Equipment Services.• Managed the support of Production and Training Environments.• Coordinated quarterly EagleCash training at FRBB for customer stakeholders and Finance Office soldiers. • Eliminated using conventional packing methods through federal system for sending delicate computer and financial equipment. • Researched and tested alternative shipping methods resulting in equipment arriving in working condition at a less cost and time to delivery.• Worked with Stakeholders and Leadership teams to set strategic direction.

• Managed the day to day operations of the Customer Service Call Center, Level 2 Technical Support and Equipment Services groups.• Implemented and remotely managed Stored Value Card staff at an equipment facility in Kuwait which supported the military drawdown in Iraq, directly resulting in significant cost savings for program stakeholders.

• Oversaw hardware deployment, shipping and support to military bases worldwide.• Identified requirements and subsequently created the Equipment Services group within Stored Value Card.• Drafted documentation and procedures to define the organization and responsibilities.

• Supported internal Stored Value Card clients and servers.• Managed laptops and standalone Cashless kiosks deployed to military locations by providing troubleshooting, image configurations and quality assurance testing.• Deployed and maintained the initial and subsequent deployment of the Cashless Kiosks to 8 countries.• Acted as the single point of 24x7 support for the Cashless Kiosk.• Produced Cashless Kiosk user guides and quick reference documents for both internal and external users.• Established an EagleCash training environment at the Ft Jackson Finance School.