Responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracking critical project achievements. Defines the project's objectives and ensures progress to plan, as well as tracking critical project achievements. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and… Show more Responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracking critical project achievements. Defines the project's objectives and ensures progress to plan, as well as tracking critical project achievements. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.Achievements:Created Configuration, Troubleshooting, Debugging, Testing, and Upgrading Guides for NOC.Recorded Training Videos.Created NOC and WIPRO Training Program.Created NAE (Network Activations Engineer) Training Program.Built Virtual Training Laboratory using GNS3.Trained NOC (T1 and T2 – PH, US and UK) Engineers and Service Deliver (NCE and NAE - PH) Team.Trained WIPRO NOC Engineers.Trained SAS (Strategic Account Support) Team.Core ResponsibilitiesProvides research and assistance to leadership in the development and design of new projects.Uses formal processes and tools to manage resources, budgets, risks and changes. Recommends new process and tools to achieve advanced project management.Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.Develops, maintains and manages detailed project plans, action item registers and major milestone timelines for all assigned projects. Creates and maintains process workflow documents to support business needs.Manages all assigned projects to completion ensuring on-time delivery, meeting of budgetary demands and maintaining overall project ownership.Acts as a single point of contact for project status. Maintains communication with stakeholders.Facilitates and leads project meetings.Addresses problems through risk management and contingency planning and presents solutions and/or options to executive management. Show less

OverviewThe Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues.ResponsibilitiesTroubleshoot issues with external customers and network/telecom providersWork with service providers and vendors to drive issues to resolutionCarry out maintenance activities according to engineering MOP’sPerform router and firewall activations for new and existing customersPerform test and… Show more OverviewThe Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues.ResponsibilitiesTroubleshoot issues with external customers and network/telecom providersWork with service providers and vendors to drive issues to resolutionCarry out maintenance activities according to engineering MOP’sPerform router and firewall activations for new and existing customersPerform test and troubleshooting of T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuitsInvestigate and complete reason for outage (RFO) reports on all network outagesMentor and help train Tier I NOC AnalystsAccept external/internal customer calls, vendors, and partnersPerform special projects, network audits Show less

Troubleshoot issues with external customers and network/telecom providersWork with service providers and vendors to drive issues to resolutionMentor and help train Tier I NOC AnalystsPerform special projects, network auditsBachelor's Degree in computer science or related field.Basic Knowledge of LAN/WAN technologies and topologies.Fundamental understanding of TCP/IP and UDP.Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)Excellent written… Show more Troubleshoot issues with external customers and network/telecom providersWork with service providers and vendors to drive issues to resolutionMentor and help train Tier I NOC AnalystsPerform special projects, network auditsBachelor's Degree in computer science or related field.Basic Knowledge of LAN/WAN technologies and topologies.Fundamental understanding of TCP/IP and UDP.Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)Excellent written and verbal communication skills.Communicates clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact.Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues.Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time. Show less

Utilize monitoring tools to proactively identify problems with systems, applications, and networksContact internal and external customers proactively regarding service affecting outagesWork with service providers and vendors to drive issues to resolutionProvide excellent customer service while corresponding with customers via telephone and emailFollow detailed instructions to perform basic network break/fix functionsDocument all pertinent information within the trouble… Show more Utilize monitoring tools to proactively identify problems with systems, applications, and networksContact internal and external customers proactively regarding service affecting outagesWork with service providers and vendors to drive issues to resolutionProvide excellent customer service while corresponding with customers via telephone and emailFollow detailed instructions to perform basic network break/fix functionsDocument all pertinent information within the trouble ticket systemBasic network related projects including documentation of assets and physical labeling of server/network devicesBachelor's Degree in computer science or related field.Basic Knowledge of LAN/WAN technologies and topologies.Fundamental understanding of TCP/IP and UDP.Troubleshooting with various telecom circuits (T1, E1, DS3, OC3, etc.)Excellent written and verbal communication skills.Communicates clearly and in an understandable manor with a wide range of people such as peers, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact.Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues.Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time. Show less

Role:Utilize monitoring tools to proactively identify problems with systems, applications and networks.Provide excellent customer service while corresponding with customers via telephone and email.Follow detailed instructions to preform basic network break/fix functions.Document all pertinent information within MASERGY trouble ticket system.Basic network related projects including documentation of assets and physical labeling of server/network devices.Contact internal… Show more Role:Utilize monitoring tools to proactively identify problems with systems, applications and networks.Provide excellent customer service while corresponding with customers via telephone and email.Follow detailed instructions to preform basic network break/fix functions.Document all pertinent information within MASERGY trouble ticket system.Basic network related projects including documentation of assets and physical labeling of server/network devices.Contact internal and external customers proactively regarding service affecting outages. Show less

Achievement:Top closing ticket for 8 monthsCreated Broadcore training guideRole:Reply to incoming e-mails in complete and timely mannerHelp client over the phone while installing 3rd party applicationsTroubleshoot voice network issuesConfiguration of client’s voice network equipment and devicesBasic Router configurationProvide clients with licensing, hardware quotes, and user instruction guidesHelp client with Adds/Moves/Change requestsAssist… Show more Achievement:Top closing ticket for 8 monthsCreated Broadcore training guideRole:Reply to incoming e-mails in complete and timely mannerHelp client over the phone while installing 3rd party applicationsTroubleshoot voice network issuesConfiguration of client’s voice network equipment and devicesBasic Router configurationProvide clients with licensing, hardware quotes, and user instruction guidesHelp client with Adds/Moves/Change requestsAssist implementation department with service deliveryWork with service providers and vendors to drive issues to resolution Show less

Achievement:Cisco NetRiderz Team Coach (2015)Cisco Organization Adviser (2015)ELITE Organization Adviser (2015)Role:Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.Distribute tests and homework assignments, and collect them when they are completed.Enforce administration… Show more Achievement:Cisco NetRiderz Team Coach (2015)Cisco Organization Adviser (2015)ELITE Organization Adviser (2015)Role:Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.Distribute tests and homework assignments, and collect them when they are completed.Enforce administration policies and rules governing students.Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.Observe students' performance, and record relevant data to assess progress.Organize and supervise games and other recreational activities to promote physical, mental, and social development. Show less

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients… Show more Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;Identify and escalate priority issues per Client specifications;Redirect problems to appropriate resource;Accurately process and record call transactions using a computer and designated tracking software;Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;Organize ideas and communicate oral messages appropriate to listeners and situations;Follow up and make scheduled call backs to customers where necessary; Show less

Troubleshoots layer 1-3 networks issues Troubleshoots common hardware and software issuesMonitoring of networkConfiguring CISCO devices such as routers and L2/L3 switches.Performs VLSM, IP Subnetting, Supernetting, CIDR, Management and allocation of IPv4 and IPv6 Addresses.Backing-up of filesDocuments and tracking of inventoryInstallation, operation, and maintenance of computer systemsSetting up peripherals such as printers or routers, repairing equipment, and… Show more Troubleshoots layer 1-3 networks issues Troubleshoots common hardware and software issuesMonitoring of networkConfiguring CISCO devices such as routers and L2/L3 switches.Performs VLSM, IP Subnetting, Supernetting, CIDR, Management and allocation of IPv4 and IPv6 Addresses.Backing-up of filesDocuments and tracking of inventoryInstallation, operation, and maintenance of computer systemsSetting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users Show less