John Eric De Leon Email & Phone Number

Philippines

Responsible for managing the complete life cycle of highly complex projects, including approval, planning, execution and closeout to ensure planned results are achieved on time. Develops budgets, timelines and ensures progress to plan, as well as tracking critical project achievements. Defines the project's objectives and ensures progress to plan, as well.

Philippines

OverviewThe Network Operations Center Engineer (Tier 2) provides customer and internal escalation support for advanced telecom and network related issues.ResponsibilitiesTroubleshoot issues with external customers and network/telecom providersWork with service providers and vendors to drive issues to resolutionCarry out maintenance activities according to.

Philippines

Troubleshoot issues with external customers and network/telecom providersWork with service providers and vendors to drive issues to resolutionMentor and help train Tier I NOC AnalystsPerform special projects, network auditsBachelor's Degree in computer science or related field.Basic Knowledge of LAN/WAN technologies and topologies.Fundamental understanding.

Philippines

Utilize monitoring tools to proactively identify problems with systems, applications, and networksContact internal and external customers proactively regarding service affecting outagesWork with service providers and vendors to drive issues to resolutionProvide excellent customer service while corresponding with customers via telephone and emailFollow.

Philippines

Role:Utilize monitoring tools to proactively identify problems with systems, applications and networks.Provide excellent customer service while corresponding with customers via telephone and email.Follow detailed instructions to preform basic network break/fix functions.Document all pertinent information within MASERGY trouble ticket system.Basic network.

Shaw Blvd, Mandaluyong, PH

Achievement:Top closing ticket for 8 monthsCreated Broadcore training guideRole:Reply to incoming e-mails in complete and timely mannerHelp client over the phone while installing 3rd party applicationsTroubleshoot voice network issuesConfiguration of client’s voice network equipment and devicesBasic Router configurationProvide clients with licensing.

Fairview, QC, PH

Achievement:Cisco NetRiderz Team Coach (2015)Cisco Organization Adviser (2015)ELITE Organization Adviser (2015)Role:Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing.

Eastwood Libis, PH

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;Gather customer’s information and determine the issue by evaluating and.

Fairview, QC, PH.

Troubleshoots layer 1-3 networks issues Troubleshoots common hardware and software issuesMonitoring of networkConfiguring CISCO devices such as routers and L2/L3 switches.Performs VLSM, IP Subnetting, Supernetting, CIDR, Management and allocation of IPv4 and IPv6 Addresses.Backing-up of filesDocuments and tracking of inventoryInstallation, operation, and.