John Larsen

John Larsen Email and Phone Number

Senior Director Information Technology @ 8x8
Saint Paul, MN, US
John Larsen's Location
Greater Minneapolis-St. Paul Area, United States, United States
John Larsen's Contact Details
About John Larsen

Accomplished problem solver with 20+ years of IT leadership experience. A driven innovator with exceptional people and communication skills. Demonstrated long-term success transforming organizations and delivering critical technology in Fortune 100 Companies.My teams develop, deliver, operate, and improve enterprise class products, systems, infrastructure, and services, while continuously lowering operating costs through commitment to organizational mission, security, compliance, financial, process, policy, and standards governance.LEADERSHIP PHILOSOPHYPeople and Technology servant leader who believes in “Win with a Diverse Team” and developing within my organization a deep understanding and appreciation of each of our customer's unique needs, goals, and challenges, listening to what is most important to them, and how they view and measure success. Then working together with them as trusted partners to achieve the best outcomes, considering; business requirements / constraints, economic realities, and available technology driven products, capabilities, and viable alternatives.

John Larsen's Current Company Details
8x8

8X8

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Senior Director Information Technology
Saint Paul, MN, US
Website:
8x8.com
Employees:
2865
John Larsen Work Experience Details
  • 8X8
    Senior Director Information Technology
    8X8
    Saint Paul, Mn, Us
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  • 8X8
    Director It/Bizapps Governance And Operations
    8X8 Dec 2022 - Present
    Campbell, Ca, Us
    Tapped to assume new technology transformation role for this tech company in the UC/Cloud Contact Center space. Establish and govern enterprise IT Portfolio Management capabilities to ensure successful and compliant execution of integrated IT and BizApps roadmap. Serve as Product/Platform Owner for the Production Salesforce ERP (Service Cloud Case Management, Sales Cloud, and Community Cloud). Innovate the Digital Employee Experience (DEX) and “Future of Work” initiatives, focused on adoption of modern technology and digital enterprise user experience capabilities. Develop and mature IT service management (ITSM) and technology lifecycle policies, standards, and controls.- Drive and measure cross enterprise adoption of technology, project, and regulatory governance and compliance controls- Position, expand, and support the use of internal and partner eco-system customer engagement, experience, and AI products to enable and optimize 8x8 enterprise functions. Institute a feedback cycle to drive product enhancements, establishing internal end users to serve as referenceable alpha and beta testers for new product features and functionality.- Architect the DEX strategy and adoption of technology of 8x8's "Future of Work" and digital enterprise user experience. Drive automation, maximizing solution functionality and integration opportunities while eliminating redundancies and complexity.
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  • 8X8
    Director, It Infrastructure Operations
    8X8 Feb 2020 - Dec 2022
    Campbell, Ca, Us
    Brought on board to transform, deliver, and advance internal facing IT infrastructure applications, systems, and services. Established technology portfolio management and ITSM governance model. Restructured a 25+ member siloed IT resource team into an aligned global service-oriented delivery organization in a Cloud/SaaS first, infrastructure/process as code model. Instituted enterprise architecture and ITIL measurements and methods. - Head of Internal IT, owning the delivery and operational support of all internal enterprise IT infrastructure applications, systems, and services. - Built a strategic global service-oriented technology delivery organization, dedicated to maximizing 8x8’s technical investments and eliminating technical debt while reducing complexity, cost, and risk. - Increased enterprise function/user/process productivity, satisfaction, and effectiveness by driving a Cloud/SaaS first, infrastructure/process as code model. - Delivered key new enterprise capabilities: Zero Trust Network Architecture, Secure Password Management, Apple & Windows Endpoint Management (MDM), 802.1x, DLP, OKTA SSO & Application Portal, User Self-Service, Automated deployment / ”Zero touch” remote endpoint deployment. - Established Change Management, Cost Discipline, Process Automation, Application Catalog / Technology Reference Framework, Endpoint Operating System & Application Patch Deployment.
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  • Chs
    It Director (Converged Infrastructure Product Manager), Chs Incorporated
    Chs Feb 2016 - Jan 2020
    Minnesota, 55077, Us
    Joined this $30B Fortune 100 multinational company in a newly created role to establish a Converged Infrastructure Product Delivery Model. Managed a $14.5M budget in network, telephony, server storage, and SAP infrastructure for 1000 remote sites and 11,000 employees in 19 countries. Grew a 12-member team to 50+ to support ever expanding scope of responsibilities, while restructuring and realigning siloed team structure to a single high-performing delivery organization. Modernized IT infrastructure portfolio service delivery through establishment and maturity of IT Project Governance and an ITSM delivery model. Introduced Cloud/IaaS, SDWAN, Agile/DevOps for Infrastructure, server automation/ orchestration, Infrastructure as Code, and Unified Communication/Collaboration.- Drove year over year cost out of my $14.5M IT budget while enhancing client satisfaction, competencies, and reducing technical debt.- Developed, and promoted leaders, dramatically increased employee engagement, focus, work/life balance, and retention.- Modernized service delivery through: Cloud, Public Cloud IaaS, SDWAN, Agile/DevOps for Infrastructure, server automation/ orchestration, Infrastructure as Code, Unified Communication /Collaboration, O365, configuration management, Enterprise SIP.- Established a Converged Infrastructure Product Delivery Model within a Fortune 100 multinational comprised of more than 1000 remote sites and 11,000 employees in 19 countries (Energy, Agriculture, Chemical, and Food Processing).
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  • Target
    It Manager Point Of Sale Ops, Support, & Security
    Target Jan 2014 - Nov 2015
    Minneapolis, Mn, Us
    Promoted to lead Point-of-Sale (POS) application development for this Fortune 24 retailer. Directed team in application stability support and performance of 55,000 cash registers. Transformed the POS team from a waterfall development team, to a global agile multi-scrum team employing DevOps practices for continuous integration and deployment application delivery. - Led Target’s point-of-sale application development teams in passing Target’s 2014 (post-breach) PCI retail report on compliance included end-to-end security/vulnerability/risk analysis, redesign, remediation- Cut POS crash rates by 50% and drove vast improvements in KPIs and business client satisfaction by refactoring the internal POS solution. Saved future expense by eliminating the proposal to transition to a 3rd party POS.
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  • Target
    It Engineering Manager, Package Coe / Saas
    Target Mar 2012 - Jan 2014
    Minneapolis, Mn, Us
    Assumed newly created role, leading a product/service delivery and governance team in rationalizing and centralizing SaaS solutions within Target. Directed annual financial planning across the Package CoE organization, representing $6.15M in aggregate base capital budgeting and an $8.85M resource expense. Reduced operational, security, and brand risk by institutionalizing policies and protocols for vendor engagement, quality control, compliance, support, and solution evaluation. - Established and led product/service delivery and governance team for all software as a service (SaaS) solutions within Target. Chaired Target’s Steering Committee on Public/Private Cloud use.- Maximized return on investment by reducing duplication, improved contractual risk mitigation, and functional and non-functional requirement analysis and assurance.- Mitigated operational, security, and brand risk by institutionalizing policies and guidance for vendor engagement, quality control, compliance, support, and solution evaluation.- Ensured technology resource prioritization and alignment to support delivery of business strategy.
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  • Target
    It Product Manager (Sr. Engineer, Sr. Architect)
    Target Apr 2005 - Mar 2012
    Minneapolis, Mn, Us
    Drove infrastructure modernization as platform owner of enterprise telecom, video conferencing/telepresence services and infrastructure. Replaced legacy communications systems with innovative technology driven collaboration services. - Slashed $20K/month on technology expense by directing transition to Unified Messaging.- Designed and deployed IP Telephony and IP Contact Center solution for 3 new buildings, a 6000+ user headquarter campus in the US and 2 India based software development centers with 1000+ users.- Created, evaluated, and presented technology service/platform business case and annual TCO breakdown to senior leadership, using NPV and ROI analysis including detailed annual platform summaries with strategic roadmapping, budget development, cost/benefit analysis, and reporting.- Eliminated unnecessary infrastructure and services by transitioning from separate networks to IP based video and audio conferencing, Video Surveillance, Unified Messaging, VoIP Toll Bypass.- Connected the enterprise by delivering immersive telepresence, IP Contact Center, CUG (Intl. VoIP), and a unified collaboration / productivity suite.
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  • Sovran, Inc.
    Ip Telephony Senior Engineer And Consultant
    Sovran, Inc. Oct 2002 - Apr 2005
    Mendota Heights, Minnesota, Us
    Enlisted to apply expertise in Cisco’s IP products to implement this technology service providers in-house Cisco CallManager / Unity IP Telephony delivery model. Built and led Sovran’s Cisco IP Telephony/VoIP product sales, deployment, and service delivery practice. - Established Sovran’s CUCM/CME IP Telephony/VOIP Product Sales, Deployment, and Service delivery practice by training and developing sales, engineering, and support talent.- Continuously one of Sovran’s top billing and most requested consultants/engineers across technical competencies by leveraging my MCSE, Exchange, and CCNA certifications, expertise, and customer service skills.- Lifted Sovran to rival Berbee and Enventis as the Twin Cities regional Cisco IP Telephony reseller of choice, attracting new market share and loyal customer base.
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  • Usmc
    Marine / Network, Systems, And Ip Telephony Engineer
    Usmc 1998 - 2002
    Washington, Dc, Us
    Selected to spearhead the Marine Corps 1st production deployment of voice and video over IP spanning 184 sites with 16 fully operational sites on a centralized multi-data center Cisco CallManager / Unity IP Telephony delivery model. Performed network infrastructure and application services design, configuration and administration support for a 184 site / 16K user enterprise network. - Delivered network infrastructure and application services design, configuration and administration support for 184 site / 16K user enterprise network.- Received two Navy Achievement Awards for leadership in the secure expansion of encrypted classified networks through unclassified network tunnels and transformation of force telephony strategy from legacy telecom to IP Telephony and Video Conferencing.
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John Larsen Skills

Cisco Technologies Voip It Strategy Team Leadership Data Center Management Leadership Vendor Management Process Improvement Unified Communications Business Process Improvement It Service Management Telecommunications Software Development Life Cycle Networking Organizational Leadership Resource Development It Management Cloud Computing Strategic Planning Enterprise Architecture Cybersecurity Payment Card Industry Data Security Standard Financial Planning Itil Financial Forecasting Budget Management Program Management Project Management Change Management Agile Methodologies Sap Erp Team Building Cross Functional Team Leadership Leadership Development Strategic Leadership It Infrastructure Operations It Security Best Practices Togaf Technology Governance Voice And Data Convergence Servant Leadership Team Development Business Technology Optimization Technology Business Management Devops Resource Planning Strategy Business Analysis Technology Management Security Network Security Troubleshooting Active Directory Vmware Windows Server Cisco Ios Video Conferencing Wan Firewalls Microsoft Exchange Enterprise Software Sdlc Integration Saas

John Larsen Education Details

  • University Of Minnesota - Carlson School Of Management
    University Of Minnesota - Carlson School Of Management
    Management And Operations
  • Mit Sloan School Of Management
    Mit Sloan School Of Management
    And Technology
  • Concordia University-St. Paul
    Concordia University-St. Paul
    Information Technology In Management

Frequently Asked Questions about John Larsen

What company does John Larsen work for?

John Larsen works for 8x8

What is John Larsen's role at the current company?

John Larsen's current role is Senior Director Information Technology.

What is John Larsen's email address?

John Larsen's email address is jo****@****inc.com

What is John Larsen's direct phone number?

John Larsen's direct phone number is (651) 355*****

What schools did John Larsen attend?

John Larsen attended University Of Minnesota - Carlson School Of Management, Mit Sloan School Of Management, Concordia University-St. Paul.

What skills is John Larsen known for?

John Larsen has skills like Cisco Technologies, Voip, It Strategy, Team Leadership, Data Center, Management, Leadership, Vendor Management, Process Improvement, Unified Communications, Business Process Improvement, It Service Management.

Who are John Larsen's colleagues?

John Larsen's colleagues are Garland Chan, Beriha Guesh, João Belo, John Sun, Helen Galvez, Lavinia Salonariu, Ff Manav.

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