John Rossen, Ph.D. Email & Phone Number

Tampa, Fl, Us

Tampa, Florida, United States

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Tampa, Florida, United States

- Consultant in construction / building materials- Maintaining the books and presenting the financial data.- Assistance with the ERP system.- Leading IT processes and security.

Tampa, Florida, United States

- Developed and trialed significant improvements in laboratory management and processes using Microsoft 365 tools and automations (Power Automate, SharePoint) and ClickUp. Improved efficiency by 70-80%.- Implementation of backup routines and best practices to ensure the proper functioning of laboratory instruments.- Technical and scientific support to operations across the country.- Coordination of research in ecological cements.- Responsible for the technical evaluation of new green technologies.- Close collaboration with the admixture department in development projects.- Trained numerous interns and presented research to technical departments.

Tampa

- Rapid understanding of the most complex problems and mastering of the numerous tools requiring support- Wrote numerous Knowledge Base articles.- Technical support to Coca-Cola employees from USA and Canada- Computer support and mobile support (smartphone, tablet) - Identity Management in Active Directory, Azure Portal and Microsoft 365 Admin Center- Proven experience with incident management (Service-Now, Labtech / Automate) - Remote support (TeamViewer, ScreenConnect...) - Perfectly bilingual support (USA, French Canada)

Tampa, Florida, United States

Part of the "Bottler" IT Managed Services team. Hired to meet the specific requirements of Canada (French language).

Delémont, Jura, Switzerland

- Answering directly to the management of the laboratory, I played a key role in maintaining a high level of service during a staffing shortage, with responsibilities covering customer service and budgeting.- Point of entry (in person or by telephone) to customers who requested our laboratory services (discussing the needs, finding appropriate solutions to their requests, establishing quotes, billing, follow-up).- Systematically kept up-to-date documentation of all the records and procedures.- Managed and automated billing/invoicing and monitoring of key performance indicators (KPI)- In charge of migrating to Windows 10 (in collaboration with the IT department)- Implemented a new digital Workflow (LIMS)- Successfully cleaned and migrated several Excel databases (results and invoicing) during the migration to the LIMS.- Electron microscopy specialist- Conduct advanced analyses related to production and watch components- In charge of promoting the laboratory by creating attractive PowerPoint and written presentations.

Delémont, Jura, Switzerland

- Laboratory representative for various projects in the other departments- Responsible for creating and maintaining the technical data sheets for Varinor alloys- Responsible of the documentation for the accreditation of the laboratory

Delémont, Jura, Switzerland

- Conducted routine and complex materials analyses- Specialized metallic materials analyst- Support to industrialization and innovation

Brügg Be, Canton Of Bern, Switzerland

- Support to development of novel concrete technologies and industrialization of material solutions- Participation in promoting Research and Development (customer demos)- Execution of scientific research- Realization of specialized services (operation requests)- Coordination of logistics for preparation of new technology deployment or customer events

Laboratory Of Construction Materials (Lmc)

IT manager of 25+ collaborators- Hardware management and troubleshooting- Support to users- Administrative management (internal to the laboratory)- Data backup managementResearch assistant- Research (thesis) on the chemistry of more ecological cement blends- In charge of scientific and computer equipment in the laboratory- Developed a new measurement protocol to save time and money - Published in a book on methods to characterise cement- My work was featured in many conferences and a peer-reviewed journalTeaching assistant- Teaching practical work and supervising exercise sessions- Lecturer to master students

Poseidon Helpdesk, Epfl

- Provided courteous and professional customer service with a very high level of computer knowledge.- Serviced DELL, Lenovo, HP and Apple computers (hardware and software).- Attended to both students and university staff.- Translated part of their website from French to English.

2010 (Diploma project)Laboratory of Construction Materials- Development of a new ecological cement for developing countries which can reduce CO2 emissions by 30%- Lead the first successful trial in Cuba with the partners2007-2009 (semester projects)Interdisciplinary Centre for Electron Microscopy - Measurement of the chemical composition of superconducting cables from CERN- Determined the optimal process temperature Powder technology laboratory - Characterisation of novel tubular solid-oxide fuel cells- Developed a new method to characterise the internal structure (porosity)Mechanical metallurgy laboratory- Exploration of new structures for aluminium metallic foams- Conducted successful trials using simple salt dough modelling used by children

Doctor Of Philosophy (Ph.D.), Materials Science

Master Of Science (M.Sc.), Materials Science And Engineering

Activities and Societies: - Class delegate for several yearsMajor in « Structural materials for transport, energy and infrastructure »

Minor, Management Of Technology And Entrepreneurship

Maturité Fédérale With Merit, Physics And Mathematics

Activities and Societies: - Tutoring to middle school students. Mathematics and German courses.- Specialisation in Physics and Applied.