▪ Working closely with stakeholders to drive identification and remediation of issues with data quality▪ Mapping and creation of lookup tables and databases to be used in conjunction with the creation of rules that provide precise analysis of critical data elements▪ Implementing and presenting analysis results through dashboards and PowerPoint decks dashboards▪ Leveraging internal Citi data intelligence applications, Excel, and Unix to analyze critical data for internal and external clients▪ Redesigned team workflows and file management to drive efficient organization via SharePoint

▪ Team Lead for Citi Architecture and Technology Engineering, Network and Voice – Chatbot/AI, driving software certifications, risk management, and managing internal Citi support for the chatbot solutions for Citigroup globally▪ Designed, implemented, and managing the team’s strategy, roadmap, communications, and progress through Excel, SharePoint, JIRA, and Confluence▪ Responsible for all corrective action plans (CAPs), CAP Milestones, software Vulnerability Threat Management (VTMs), Requests for Enhancements (RFEs), product certification management/communication to clients and vendor, and cross-functional, global forums and information sessions▪ Key contact between senior leadership, information security officers, clients, engineering teams, and vendors to drive critical goals, program roadmap, and expectations for all stakeholders

▪ End-to-end management of large, complex organizational technology implementations involving multiple international teams▪ Coordinating a team with a diverse skill set towards completion of initiatives with aggressive timelines▪ Negotiating projects and contracts with Senior Leadership as well as suppliers of various technologies▪ Key driver of multiple global initiatives of technologies and services in the realms of chatbots, business intelligence tools, and procurement

▪ Provide administrative support to upper management and Board of Directors▪ Responsible for marketing through Google Adwords, e-marketing, and printed materials▪ Manage communications internally and externally via tools including: WordPress, Asana, and Google Drive▪ Oversight of new program implementation and monitoring and evaluation (M&E) of their outcomes▪ Independently established new management infrastructure including: monitoring and evaluation tools, quality management systems (QMS)▪ Involved in the hiring processes of employees, interns, and contractors

▪ Support corporate goals through exceptional marketing and customer service▪ Responsible for inventory, assessment of customer needs and evaluation ofproducts▪ Advocate for product knowledge and education

▪ Accurately screened blood pressure, temperature, and hemoglobin samples for donor eligibility▪ Effectively performed phlebotomies according to standard operating procedures (SOPs)▪ Reported, entered, and deciphered blood donor data▪ Excelled in both independent and team environments

In collaboration with Dr. Deby Cassill, associate professor of Biology at USFSP, and through the use of statistical programs I developed research models to analyze large amounts of collected data. This allowed us to detect specific correlations amongst variables.▪ Loggerhead Sea Turtle research based on correlations between environmental factors, nest locations, and survival of hatchlings▪ Analyzed data of over 1000 turtles using statistical databases such as JMP 11 and Excel▪ Used analytical techniques to determine reasonableness of data, trends, and roots of cause

Encompassing ecology coursework, I designed a study to test variations amongst the Brown Anole Lizard within different geographical locals of the Tampa Bay area.▪ Collected field data by tracking and cataloguing presence and variations of brown anole lizards▪ Evaluated data to determine statistical significance of observed adaptations in separate populations

▪ Created blood components from whole blood, plasma, and red blood cell donations▪ Managed components after creation including labeling, storage, and documentation

▪ Manage Google and e-mail marketing communications▪ Duties include product selection, inventory control, website development and management▪ Responsible for customer service, as well as vendor support and communications

▪ Consulted with IRS on behalf of clients.▪ Filed and completed tax forms, such as: 1040, 1099▪ General office duties: filing, mailing, etc.