John Espinosa Email and Phone Number

Providing strategic guidance to the President, CFO, and Senior Staff on IT-related policies, programs, and activities. Managing the daily operations of all IT hardware and software, encompassing desktops, laptops, servers, Firewalls, Enterprise Switches, PBX telecommunication systems, Microsoft Azure Cloud Architecture. Collaborating with the President and Senior Staff to anticipate and address future technology needs. Identifying gaps between the current technology infrastructure and Bideawee's requirements, proposing solutions to bridge these gaps. Facilitates network infrastructure outages and complex Server/Client permissions administration to third party consulting company or hired technology consultants. Research, testing, and implementing hardware/software solutions to enhance network communications, systems monitoring and data management. Collaborating with Executive Management to devise short and long-term plans aligning with Bideawee’s technology needs. Developing and conducting training programs to enhance staff proficiency in current technology. Acting as the project manager for IT system implementation from initial conception and contributing to cost benefit analysis to implementation and training. Managing the negotiation and administration of IT consulting resources and contract services to optimize resource utilization and return on investment.

Lead and direct IT operations and strategies for our Manhattan New York and Long Island campuses ensuring the availability and integrity of the IT infrastructure.Oversee a team of IT professionals, providing guidance, mentorship, and fostering a collaborative work environment.Develop and implement IT policies, procedures, and standards to ensure compliance with industry best practices and regulatory requirements.Manage the entire IT infrastructure, including servers, networks, firewalls, switches, and telecommunications systems.Collaborate with department heads to align IT initiatives with business objectives and support their operational needs.Negotiate and manage vendor contracts, ensuring cost-effective procurement of hardware, software, and services.Develop and monitor IT budgets, optimizing resource allocation and cost control measures.Proactively identify and mitigate potential security risks, ensuring data integrity and compliance with privacy regulations.Provide technical expertise and support to end-users, resolving complex IT issues and driving a culture of exceptional customer service.Stay up-to-date with emerging technologies and industry trends, evaluating their potential impact on the organization.

Responsible for all computer and telecommunications systems in the Local Census Office, (LCO)Served as the first line of contact for all hardware, software, and telecommunications problems in the local office and between the local office and the Regional Census Center (RCC)Provided technical guidance and support to all LCO users concerning IT Security, proper usage of Field Data Collection Automation equipment, E-mail, Word, Excel, ETCManaged automation functions in the LCO. Individually, or through designated automation staffCoordinated automation operations to efficiently support LCO functionsProvided technical guidance and support to Assistant Managers at the LCOManaged the property control system for Office Computing Equipment (OCE)Coordinated printing activities and assure that printers are prepared to handle large, long-running print jobs without jams, breakdowns & toner shortagesSelected and supervised Technical Support Supervisors and Inventory Control Clerk(s) responsible for supporting various automation activitiesAdministered user accounts for the various programs utilized by the LCO staff. Managed property management systems & ensure accuracy for regular audit visitsConducted on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as (CSU/DSU), Routers, Switches, Servers, PCs & VOIP.Worked closely with the RCC Support Staff to develop solutions to problems. Worked with Field Data Collection Automation (FDCA) Help Desk to obtain technical guidanceTroubleshot and maintained desktops configured with Microsoft Windows XP, Office 2007 Ensured that problem resolutions were implemented timely and within quality guidelines

Installed, service and support Level I & II help desk functionsProvided end user support for standardized software installation and use, including training, troubleshooting and problem resolutionsDocumented resolutions for future references Processed images using Norton Ghost and transfer images to storage server for future deploymentsPerformed adds, moves, map drives, email archives, security patches and updatesMigrated user data from MS-Office 2003 to Office 2007

System moves and roll outs, network and desktop supportUser backups, Outlook management and migration, networking, hardware and software troubleshootingKey projects participated in: 1) Social Security Administration NYC - System moves, disk wiping to DOD 5220-M standards and reimaging2) Senator Charles Schumer’s Office NYC – Migration from XP/Office 2003 to Vista /Office 20073) Senator Lautenberg’s Office NJ – Migration from XP/Office 2003 to Vista /Office 2007 – Video Audio setups3) Chase/Wamu Bank Conversion – Migration of Wamu computer systems and bank electronics to Chase systems

Assisted in the management of a Windows based network infrastructure consisting of 95 Users and 5 Servers across 3 sites within NYC and Long IslandPerformed maintenance and troubleshooting of Dell client PCs and servers including updates, internet connectivity, hardware, emails & MS-Office issuesConfigured and maintained local and networked printersManaged Webexone intranet email accounts and migrated accounts to MS-Outlook 2003Managed login accounts in Active Directory environment powered by Windows Server 2003Successfully built and configured a dedicated network monitoring PC that monitored connectivity between PTP connections in NYC and Long Island and sent alerts via email to the IT departmentResearched, installed and configured third party backup software for both clients and serversWorked closely with PBX vendor in the adding and moving of client extensions within the main building and across sitesFacilitated multi-vendor troubleshooting with companies like Verizon, Avaya, DJJ & Syzergy NetworksConsulted, trained and repaired client user issues via email, telephone or remotely based on prior understanding of each client’s software applicationsResearched and recommended hardware and software products to enhance network infrastructure

Managed all of CFY-NYC’s technology activities including computer acquisition, computer refurbishing, school selection and the set up and management of Family Learning WorkshopsSupervised staff of Technology Associates and part time Technicians in the refurbishing and distribution of over 3500 desktops annually for both local and national sitesSuccessfully planned, built and implemented a multi-imaging solution resulting in the increase of production by up to 115% within a span of 4 years, therefore, reaching an additional 1500 families in three statesDeveloped strategies for obtaining computer equipment locally together with the National Technology Director and the NYC Executive DirectorMaintained relationship with recyclers to circulate non-working computers into revenue or barterFostered and maintained relationship with computer donors Facilitated delivery of computers and managed inventoryWorked closely with Program Director in the design of the yearly workshop schedule for NYCTrained technicians Bi-annually to improve on their skill sets and enhance their troubleshooting abilitiesMaintained, tested and approved of software to be installed on prototypes used for mass productionManaged and maintained Symantec Ghost Image servers and backup systemManaged and maintained Windows based LAN EnvironmentApproved upgrades, software and network changes to office network and workshop PCs including Microprocessors, RAM, IDE, SATA, SCSI hard drives, RAID, NIC, IP addresses, firmware and OS updatesConfigured and maintained managed switches to ensure optimal Imaging speedsProvided on and off-site tech support when needed

Served as lead instructor for 60 Middle School students in the repair and maintenance of PC computers. Awarded graduates with certificates of completion. Supervised 58 graduates of the PC repair program in providing tech support at their respective schoolsResearched and implemented technical materials for the collaborated design of the following years PC repair program curriculumConfigured and maintained DHCP and RAS services interconnecting three offices segmentsInstalled and configured Windows 2000, XP and Server 2003 operating systems within organizations specifications and uploaded the images to an FTP server for future restoresPerformed Remote installation of Windows operating systems using RIS technologyReconditioned and reconfigured donated server equipment and network devices to add to CFY’s infrastructureRemoved spy-ware and viruses from infected drives using Brand name and open source utilitiesRepaired and upgraded PCs, laptops and Mac computersPerformed Disk to Disk imaging on IDE and SCSI drives using H-Copy and/or Symantec GhostProvided system maintenance and support for office desktops and a network printersProvided tech support over the phone to families who received computers through our flag ship program