John Craig Email & Phone Number

California, United States

Menlo Park, California, US

• Raised angel round of funding, ~500k USD
• Led the formation of a very lean and agile global virtual team to develop and maintain a fully working app with members in the US, Canada, Vietnam, India, Turkey, Serbia, Phillipines and Namibia
• Originated and managed the product. Customer facing app as well as operations and admin interfaces.
• Architected and realized end to end cloud infrastructure using low cost and solid technologies and operating best practices (Gitlab, CI/CD, Terraform, Kubernetes, AWS, Linode, Bunny.net, Authorize.net, Sentry.io.
• Architected and realized unique ML products using: Neo4j, Postgres Python, AssemblyAI, AWS (Rekognition, Lambda), Juypter Hub and others

Berkeley, CA, US

The first hire specifically for Customer Success at Covariant. Managed several major customers, helped define the role and establish standards for measuring robot performance and actual ROI at clients and feeding that back into product concept, presales and postsales organizations.

San Francisco, California, US

• Brought on as a newly defined role to lead and streamline DBX's inhouse and partner services organization.
• Founded and launched the DBX services partner program globally. Personally recruited the first partners in each region as well as formed a global team from scratch. Converted professional services from a cost center to.
• Oversaw the integration of products and partners after the acquisition of HelloSign. Designed, aligned and executed the strategy that grew HelloSign partner revenue from < 500k ARR to > 30M ARR in Y3 after integration.
• Converted nearly 100% of B2B revenue in Asia/Pacific to lower CAC and higher CLV services partner revenue as well as a substantial portion of B2B revenue globally.
• Professionalized the DBX Services team and integrated them with DBX Services partners as a source of services best practices as well as a strategic SWAT team
• Developed successful and self-sustaining joint marketing & sales programs with partners who were both larger/more complex and smaller/simpler than DBX by orders of magnitude in both revenue and operations

Angel investor and a managing member of the global board with primary responsibility for the fast growing Americas sales and distribution operation as well as overall global responsibility for the same as well as IT. Grew the US and CA operations from 0 to approximately 40% of global revenue for the brand, established the global IT systems as well as drove.

US

Served clients as an expert in the technology, private equity, insurance, banking, electronics, travel, advanced industrials and government industries with a focus on technology development, implementation and operations. Worked internally for the shareholders council to help develop the Firms M&A strategy in the data & analytics space from identification.

Essen, DE

Member of the senior management team, directly responsible for the co-ordination and implementation of all IT related activities in the Asia/Pacific Business Unit. The position has direct budget responsibility for IT requirements that relate to the Asia Pacific BU operations which includes capital expenditure. Reporting to the CEO of the Asia/Pacific.

Essen, DE

• Led the development and deployment of TK Elevator’s first international software application, the Field Operations system, into 7 South East Asian countries
• Developed a regional applications strategy, built a team and rolled it out across Asia/Pacific

• Resolved a major FA case, recovering ~1,000,000 parts @ 5.90 USD each
• Designed, built and deployed a widely used data analysis hardware and software at Actel
• Oversaw the purchase and integration of 250,000 USD Yield analysis software and established data gathering protocols and QA standards to be followed internally and at manufacturing sites

Toronto, Ontario, CA

• Developed specialized software for non-invasive oxygen sensing in living tissue
• Designed, built and documented a complete system for precise control of lasers used in Optical Tweezing development and experiments

Engineering, Engineering Science

Emba, Business