Johnethia (Jo) Dancer, Itilf, Pmp Email & Phone Number

Atlanta, Ga, Us

Decatur, Georgia, United States

Experienced IT Professional responsible for managing the three major County revenue-generating enterprise applications: Infor Public Sector/IPS, iasWorld Enterprise Tax Assessment, County Utility Billing Systems CPAK, and enQuesta to include responsibilities associated with:· The management of full-time employees and consultants, including career development plans, performance reviews, coaching and mentorship, and enforcement of company policies, SOPs, and best practices.· The management of incidents, requests, problems, and changes submitted via the county and vendor IT service management processes. · Ensures the effective and timely delivery of critical enhancements and new technical solutions.· Leads technical solutions discussions with core teams and vendor partners to identify potential technical solutions to resolve inefficiencies.· Serves as a Business Relationship Manager between critical department stakeholders and the IT organization, facilitates customer support meetings with team and stakeholders to review and address concerns.· Develop strategies and roadmaps for future enhancements and improvements for critical applications and internal IT Operations. Define and implement policies, processes, and procedures to drive efficiency and service improvements.