Johnetta Carson Email & Phone Number

• Aided in order processing: Receive orders via email, input orders into SAP.• Provided freight quotes, created Bill of Lading documents for outgoing shipments.• Processed payments, return and credit and provided ETD to customers for their need.• Created sales order and invoices for all orders in SAP, ensuring the customer is within their credit terms.• Kept a daily filing system for all orders processed and ensured filing is done electronically and uploaded onto one drive.• Provided real-time updates of all inventory levels when requested. • Worked closely with the Operations Manager and warehouse personnel to ensure that SAP matches actual on hand inventory.

Atlanta, Georgia, United States

Doraville, Ga

• Learned CT product line, internal systems and processes, jurisdictional rules and regulations in order to effectively serve clients.• Provided freight quotes, created Bill of Lading documents for outgoing shipments.• Inserted customer and account data by inputting text based and numerical information from source documents within time limits.• Compiled, verified accuracy and sorted information according to priorities to prepare source data for computer entry.• Reviewed data for deficiencies or errors, correct any incompatibilities if possible and check output.• Researched and obtained further information for incomplete documents.

Kavo Kerr

• Processed dealer orders received by fax, E-mail, EDI, mail.• Processed RMA's, credits, price quotations and set up new accounts.• Prepared product or service reports by collecting and analyzing customer information.• Provided accurate and complete information by using the right methods/tools.• Handled complaints, provided appropriate solutions/alternatives within the required time limits and follow up to ensure resolution.

• Handled escalated calls/ issues and trained fellow team members and hosted monthly award ceremonies for department of members service.• Assisted in developing and monitoring quality processes for daily MSR use and provided feedback when necessary to improve departmental activities. • Assisted director with completing time sensitive projects.• Accomplished Inbound calls: Eligibility, referrals, claims, Late Enrollment Penalty (LEP)/processed premium payments. • Addressed inquiries from providers, pharmacist and Medical Groups regarding benefit interpretation, eligibility issues, and other related concerns. • Ensured execution of all HIPPA Laws and Medicare/Medi-Cal guidelines.

• Maintained a positive, empathetic, and professional attitude toward customers at all times.• Responded promptly to customer inquiries.• Communicated with customers through various channels.• Acknowledged and resolving customer complaints.• Processed orders, forms, applications, and requests.• Kept records of customer interactions, transactions, comments, and complaints.• Communicated and coordinated with colleagues as necessary.• Provided feedback on the efficiency of the customer service process.

• Learned and maintained a thorough knowledge of Dealership policies, products and procedures.• Answered internet leads in a timely manner by phone or email.• Communicated effectively with our customers via Phone, Internet or Text.• Communicated with Sales BDC customers and prospects via phone, internet, text message, in person and social networking sites.• Conducted telemarketing and internet related sales/service campaigns.• Scheduled appointments for prospects through Internet Sales / Business Development Manager.• Maintained working knowledge of all dealership products and services.

• Maintained customer records, payment processing, provided basic troubleshooting for customers mobile devices, billing inquires, resolution of concerns.• Used multiple computer programs while discussing customer account information consistently met company matrix for call performance• Up-sale product and services offered by the company.• Maintained appropriate records, update customer’s accounts.

Pursuing A Degree In Psychology

(Currently Postponed)

Hs Diploma