Johnetta G. Email & Phone Number

Decatur, Georgia

Serve as primary liaison between IT and other affordable housing agency operating units. Responsible for working directly to help support and maintain existing Yardi 7S systems as well as help develop new functionality and reports as the business needs require. Support, modify, correct and otherwise update existing SQL reports. Implement computer system requirements by defining and analyzing system problems, designing and testing standards and solutions.

Greater Atlanta Area

Responsible for answering customer calls and emails, assists customers with technical issues with product and services.Acts as liaison between customer, Regional Solutions Executive and to outsourced companies dealing with our B2B Products and Services. Work closely with the Product and IT Dept.Configure and manage implementation of data feeds from 3rd party Property Management Systems and other B2B products such as Media Center and AG Sites.Resolve various customer issues, including data feeds, APIs, CSV mapping, domain name orders and transfers, SaaS support, website tagging, 3rd party integrations, Certified Ratings and Reviews (CR3) Onboarding.Support roll out of new applications, products and services.Testing and evaluating new technology.Familiarity with Property Management Systems such as Yardi, MRI, Real Page, Entrata.Skills UsedComputer, Excel, Word, PDF, data feeds from 3rd party Property Management Systems and software,Salesforce, SQL, Microsoft Server Management Studio, Kanban, Soft Skills.

Greater Atlanta Area

Property Management Software. Implement, train, project management and support web-browser based application software for new and existing clients in a dynamic and creative environment for Multifamily Housing properties Assist clients with customizing and troubleshooting enterprise wide systems in a call center type environment.

Greater Atlanta Area

Review files for accuracy and complete corrections on Interim and Annual reexaminations, create Rent Reasonableness reports and complete special projects, monitor productivity daily. Meet Project goals and provide technical assistance

Decatur, Georgia

Coordinated quality assurance checks, assisted with internal and external audits for Housing Choice Voucher (HCV), Portability/Intake, HAP Contracts and Project Based programsDeveloped database components for internal auditsAssisted in the implementation of procedural and policy changesConducted training activities and disseminate relevant information regarding quality assurance checksSupervised contractors and temporary staff

Atlanta, Georgia

Supervision of HCV staff of up to 10Interviewed applicants and make hiring recommendations, schedules and assign workInterpreted HUD and agency regulations, rules and policies to staff and clientsWrote Standard Operating Procedures (SOP) for the HCV ProgramInitialized monthly and mid-month check runs for submittal to Finance Dept.( HCV, TBRA, DHAP, DVP) programsTrained new staff on proprietary softwareOccupancy Specialist Performed annual and interim recertification’sProcessed portability moves and billingsPrepared HAP contractsAssisted client and landlord inquiries concerning housing needs (moves, payments etc)

Nationwide

McKay Management/Nan McKay & Associates - Riverdale, GA - 2008 to 2009Harris County Housing Authority - Houston, TX New Orleans Housing Authority - New Orleans, LAMiami Dade Housing Authority - Miami, FL Los Angeles County Housing Authority – Los Angeles, CA•Performed HUD processes to ensure agencies remained compliant with HUD policies (to include file audits, calculations, compliance etc.)

Atlanta, Georgia

Researched and investigated reports of fraud and abusePrepared Proposed Termination lettersResponded to requests for hearingsServed as an expert technical witness for terminations due to fraud, HQS and program violations Worked closely with the agency’s Legal DepartmentRecertified clients annually and or as needed. Interviewed, processed portability moves, helped participants remain Catalyst compliant with the Moving to Work requirement (MTW)Verified/calculated income. Processed Housing Assistance Payment (HAP) contractsInterpreted and implemented HUD and AHA policies and procedures. Managed caseload of 400+ clientsTeam Lead

Aasit

Education record