John Fan Email & Phone Number

Hong Kong SAR

Projects:DNOO, Redhat AAP, cloud backup infrastructure

Hong Kong

• Manage projects under Global Technology Service (GTS) division to deliver all projects across different industry of Hong Kong and Macau covered Project management with good Finance control, Internal and external.
• Digital transformation
• Application migration
• Data Center relocation and System upgrade
• Managed Service

Macau

• Project Director role for Studio City Macau project on DNI (Data network Infrastructure)
• Cisco data network, VoIP, call center and WIFI design and implementation.
• Hotel integration system and voice mail system (FCS Unicorn and phoenix), Fax servers (Right Fax)

Hong Kong

• Manage Business Unit of voice solutions (i.e. IVRS applications, Contact Center applications, CTI applications, IPT applications, Voice recording system, fax solution) in pre-sales, project implementation and post.
• A Hong Kong top Airline company Global Contact Center project with Cisco UCCE
• A Hong Kong top Airline company core PABX migrate to Cisco IPT solution

Hong Kong

• Provide business analysis on customer requirements to propose infrastructure solutions according to agreed Data center hosting scope.
• Capacity management
• Manage multi-vendor for development best solution costing.
• Build and maintain close relationships with customers through all phases of needs assessment and solution design.
• Update management on status and issues.Data Center infrastructure projects:
• CORE Data network infrastructure upgrade

Hong Kong, Beijing

• Leading Solution and Professional Service Department in Beijing for both pre-sales support and project implementation on IT infrastructure and application (include: Microsoft, Storage, IP network, Wi-Fi, IP Telephony.
• China International Intellectech Corporation (CIIC) BJ HQ and Fullerton Bank BJ HQ project: IPT, IT infrastructure and data center setup
• Microsoft (BJ) Relocation Project: consolidate IT equipment (over 9000 devices included server, network device, desktops and storage equipment) from the existing 3 R&D centers in Beijing into a new facility
• City of Dreams: Cisco data network and voice infrastructure.
• Goldman Sachs: Migration of Nortel PABX to Cisco IPT in Shanghai and Beijing Office.
• City of Dreams and MGM Grand Macau: Cisco Contact Centre and FCS Hospitality Solution..

Hong Kong SAR

• Carry out requirement analysis, solutions recommendation, design & presentation in the bid and proposal cycle.
• Provide Technical support to the sales force.
• Application development for voice solutions (IVRS and Call Center call flow application)
• Post-implementation support on voice application and infrastructure (include: IP Telephony, Call Centre and IVRS)Major Achievement:
• IVRS application revamp for FedEx in 4 APAC countries.
• Cathay Pacific Airways call center revamp

Hong Kong SAR

• Carry out requirement analysis, solutions recommendation, design & presentation in the bid and proposal cycle.
• Provide Technical support to the sales force.
• Application development for IVRS application
• Post-implementation support on IVRS application

Hong Kong SAR

Carry out requirement analysis and provide cable TV network design with BOM preparation.

Hong Kong SAR

Carry out site survey for satellite TV network.

Hong Kong SAR

Carry out telephone exchange installation and testing.

Bachelor, Computer Science

Advanced General English Course (Premier Level), Mastery

Graduated with MASTERY LEVEL at Advanced General English Course (Premier level) in Wall Street English HK (equivalent to IELTS level 7+)

Agile Explorer Badge, Project Management

Itil V3 Foundation

Education record

Education record

Education record

Pmp

Finished PMP course