John Buchanan Email & Phone Number

Vancouver, British Columbia, Canada

Burnaby, Bc

• Led project teams in the development of innovative software solutions, aligning project objectives with strategic goals.• Captured requirements and scope, developed schedule and cost estimates, change management, mitigated project risk, and implementation.• Led and collaborated with Business, Operations, and IT stakeholders in monthly program review to ensure projects and change requests are aligned with strategic corporate objectives.• Mentored and coached the project management team, ensuring alignment with Project Management principles.

Burnaby, British Columbia, Canada

• Client Relationship and Project Manager for RBC Rewards program in the Gift & Loyalty Development team.• Managed large and complex digital and loyalty database projects for the RBC Rewards system utilizing both Waterfall and hybrid Agile frameworks, including cost estimation, scheduling, budget tracking, and change management.• Acted as the primary contact for client relations, managing and prioritizing projects, change requests, budgets, and resource allocation.

Toronto, Ontario, Canada

• Led Issuer project teams in ecommerce and mobile initiatives as well as expanding Issuer adoption of Visa processing products and platforms.• Managed Visa project implementations for Issuer banks, Acquirers, and merchants for Verified by Visa (VbV).

Toronto, Ontario, Canada

• Managed the development and production support of the RBC cards database.• Relationship Manager for TSYS, RBC’s cards system provider. Managed contract and service level agreements between RBC and TSYS.

Toronto, Ontario, Canada

Project managed multiple and complex projects for Cards, Deposits, and Mortgage business units with project budgets up to $11MM.