John Budzynski Email & Phone Number

Arlington Va

Serve as the independent voice of customers, both residential and commercial. Responsible for improving the overall customer experience with USPS. Provide strategic direction to enhance consumer relations and support consumer programs and policies, including consumer outreach, the response process, claim appeals, and education. Set strategic direction and standardized operating policy for the Business Service Network (BSN) operation, a nationwide network of specialists dedicated to providing customer service support to more than 22,000 commercial customers at the District, Area and Headquarters level.

• Develop strategy for engaging the mailing and shipping industry in collaborative problem solving and strategic and technical issue resolution.• Develop strategy for optimizing mailing and shipping industry supply chains and how to best leverage industry associations to further industry and USPS goals.• Provides the industry relations perspective to USPS officers and managers regarding mailing industry issues.• Supports the development of an industry growth strategy that promotes the long term viability of the USPS.• Manage special industry engagement events throughout the year.• Manage and coordinate the activities of a group of professional employees.

Baltimore, Maryland Area

Executive Postmaster of Baltimore, Maryland. • Managed and coordinated the delivery and retail operations in a large metropolitan city.

Postmaster of Alexandria, VirginiaManaged the customer service, delivery and retail operations of 14 postal stations and branches throughout the Alexandria Virginia area.