Leader of cloud-based startup Journimap focused on patient experience, customer experience and social impact journey mapping work. Journimap provides visual, data-driven, affordable customer experience solutions that are designed for health care providers, business leaders across multiple industries and nonprofit organizations seeking to better understand their patients, customers, clients, beneficiaries, members, students or other key stakeholders. Visit www.journimap.com for more information. Journimap is a scalable, cloud-based application built on the Heroku platform from Salesforce.com and is an L3C social enterprise.

President of consulting services and content company generating deliverables related patient experience, customer experience work and social impact methods. Creator and host of podcast SocialImpactCX that focuses on driving mission with customer experience work in nonprofit and social impact environments. SocialImpactCX podcasts can be found on Spotify, iTunes, Google Play and SoundCloud. Podcasts with preview videos are available on YouTube. Written posts on CX and social impact can be found on Medium. My book "Mission is the Journey" will be published later in 2020.**Does your team want to discuss CX and Social Impact? I'm available for speaking engagements! Send me a message here on LinkedIn with the subject line "Speaking" and I'll get back to you.

Customer Experience executive at ACT and leader of digital business initiatives designed to better engage and serve customers. Forward-looking leader that brought extensive technology and business acumen to development and delivery of strategic multi-year initiatives with visibility to C-suite executives and board of directors. Launched new interactive and social customer platform leveraging ACT's proprietary research and unique intellectual property -- to see more go to www.actprofile.org and create an account. Responsible for ACT Profile from concept development through launch, member acquisition and ongoing development. ACT Profile has served more than 1 million individuals including students, parents and counselors.Created new CX function including customer journey mapping, persona development, customer research, guiding principles, metrics and other foundational elements.Professional highlights:- Active member of Forrester Research's leadership board - The Customer Experience Council- Platform keynote speaker at Salesforce.com's Dreamforce featuring ACT Profile on Heroku- Panelist at SXSWedu speaking about student data and student voice- Social Media Week session presenter- Advisor to IBM Watson for Education initiative- ACT Leadership Academy

Founder of consultancy focused on helping market complex businesses and commercialize innovation. Specialized in market strategy, branding, business development, pricing, product marketing and social media for emerging market and midsize companies bringing to market technology-driven products and services. Worked with clients delivering web-based applications, enterprise software, engineering, medical technology and education solutions. Served as outsourced executive management.

Executive focused on creating and managing partner, alliance, channel and reseller relationships for SaaS leader in online survey and enterprise feedback marketplace. Worked with web-based software and services companies, consulting firms, market research groups, value added resellers and other channel organizations across the Americas, Europe and Asia.

Built and managed marketing and business development organizations for mobile software applications firm. Initiated and managed relationships with industry leaders such as IBM, EDS and Symbol Technologies. Managed primary revenue stream of company through responsibility for indirect channel.