John Feldmann Email & Phone Number

New York, NY, US

New York, New York, US

Irvine, California, US

-Re-launched our member and prospect engagement strategy to focus on intentional and authentic messaging, resulting in increased bookings, usage and first timer visits.-Coached sales staff on consultative sales process and rapidly increased call volume for lead engagement resulting in improved staff utilization rates and staff morale.-Recruit and retain.

New York, New York, US

• Utilized a Servant Leadership Mindset to drive staff development, focusing on the importance of authentic engagement, consultative sales cycle approach, and one minute management principles. Resulted in improved.
• Finished May with 73% Sales to Monthly Target performance for an operation that was previously finishing ~ 62-64% Monthly Sales Target since start of calendar year.
• Paired with Fitness Manager to ensure club meet and exceeded company standards for New Member Engagement and True New Member Engagement.
• Sought out member feedback and suggestions and acted promptly to resolve issues and increase high demand offerings
• Researched my competition to prepare for customer objections at sales close and cancellation save situations
• Coordinated with other leaders within the organization to improve club offerings, and pursued partnership opportunities with local wellness businesses to drive referral and lead generation.

Greenport, New York, US

• Engaged members to develop healthy lifestyle habits through group and personal fitness instruction, conducted Senior Fitness Testing, and coached proper usage of fitness equipment within luxury continuing care.
• Assume Leader on Duty role when Fitness Manager is unavailable or on leave
• Ran TRX Suspension Program for employee benefit program that was routinely fully booked
• Piloted a six-week Shadowboxing class that would eventually serve as inspiration for full quarter scheduled shadowboxing class focused on Senior Fitness and Parkinson’s
• Developed a filmed stretch and mobility class that was broadcast to members to practice in safety of own dwelling during COVID-19 Pandemic
• Frequently requested fill-in while other instructors are on leave in diverse environments: Balance and Strength classes, Aquatic Exercise, and exercise programming within areas of assisted living and memory care

Greenport, New York, US

Greenport, New York, US

Greenport, New York, US

Gopuff Reduction in ForcePart time Personal and Group Fitness CoachHelped with Elder Care within our FamilyGot Married

Philadelphia, PA, US

• In both my roles as my time as a Site Leader and Central Ops Manager, I utilized data to drive decision-making that resulted in increased operational efficiencies, cost reductions, and excellent customer experiences.
• Streamlined a new Donate & Expire Process for refrigerated items at MFC reducing waste andfootpaths
• Reconciled cadence and volume of inventory replenishment versus sales with supply chain partners,reducing cost expenditure on low-turn products
• Supported volume forecasting, capacity risk-mitigation and operation escalations that negativelyimpacted operations, customer experience and the GoPuff Brand
• Piloted NYC Delivery Zone Consolidation program, reducing cost by and resulted in further pilots inother metros

Peloton Interactive Reduction in ForcePart-time Personal and Group Fitness Coach

New York, US

• Promoted to Team Lead within six months of joining Peloton Farmingdale, my team of 20+ direct reports consistently achieved perfect or near perfect Customer Satisfaction and Driver Safety Scores. Was able to facilitate.
• Facilitated cross coordination between warehouse and field teams to streamline processes andexpedite resolutions to customer issues and concerns
• Selected as Captain for Farmingdale’s 3PL partners relations and success (from onboarding toperformance reviews)
• Project Leader for Farmingdale Peloton Field Operations 2021 Tread+ Recall & Return in housereverse logistics
• As a top performing warehouse in the region, our warehouse served as a pilot location for manyprocesses that would later become standardized across the Peloton North America Field Operationsnetwork: 5S Implementation.

New York, US

Ensured the safe and proper delivery, installation, and servicing of Peloton equipment to members’ homes. Acted as a brand ambassador from morning load out through presentation of the newly delivered equipment.Provided members with exemplary customer service from white glove protocol to clear communication regarding delivery windows, product features and.