John Fenner Email & Phone Number

Oxford, Ohio, United States

Lead strategic improvements, maintain appropriate permissions, and improve UI experience of Sales Cloud as a Salesforce Certified Administrator across four entities. Designed team-specific custom Salesforce apps and record pages to increase employee efficiency and emphasize member engagement. Implemented and currently maintain Mobile Device Management (device policies and security) for 50+ devices using Mosyle, Microsoft Intune, and Crowdstrike. Facilitate purchasing of technology assets for office and remote employees and serve as the primary liaison to current and potential vendors. Serve as the primary administrator for Microsoft 365, Zoom Workspace (including Zoom Phone), Dropbox, Slack, and Asana.

Oxford, Ohio, United States

Provide in-person and virtual support to 50+ chapters in the United States and Canada. Provide resources related to operations, change management, health and safety, partner relations, and member engagement. Assist in developing assessment and evaluation tools for support interactions.

Jackson, Mississippi, United States

Supervise the housing assignment process, meal plan management, and resident assistant training. Coordinate health and safety inspections for all on-campus residence halls and fraternity houses.Support the overall success of the Millsaps Greek Life community and work as an advisor to the Interfraternity Council and Order of Omega. Advise student leaders on the development and implementation of programs, applicable policies and procedures, risk management, philanthropy support, leadership development and organization management.Serve as the Student Conduct Programs coordinator and adjudicate student behavioral cases.Facilitate Student Life’s assessment programs and data visualization. Member of the COVID-19 Response Committee and the IT Governance Committee.

Queens County, New York, United States

Introduced procedural documents to strategize key operations regarding critical matters, such as crisis management, mental health and wellness awareness, and council operations. Hosted trainings and workshops geared toward creating a positive and respectful workplace; promoted an environment focused on professional competence, integrity, and collaboration. Ensured the seamless rollout of student life and fundraising events through detailed planning.

New York City Metropolitan Area

Participated in the planning, development and execution of procedures and communication across various departments and defined new operational protocol. Successfully coordinated the return of defective materials to storerooms and vendors and managed business relationships with key partners including vendors and service providers.

Greater New York City Area

Oversaw operations, trained, coached, and evaluated associates to achieve performance and personal goals. Developed and executed service standards following new directives from management. Managed the store stock levels and ensured all products were priced, promoted, and well displayed.

Greater New York City Area

Master Of Education - Med, Higher Education/Higher Education Administration

Master Of Business Administration - Mba, Strategic Management

Bachelor Of Science - Bs, Business Administration, Management And Operations