John Fernandes Email & Phone Number

Customer service professional known as a trusted business advisor to senior management and clients with a 100% success rate on critical projects and programs. Ability to develop trusting relationships both internally and with clients across management levels and industries. Committed to excellence, and provide a high-level of customer service. Expertise and Select Accomplishments include:Customer Service and Relationship Management• Provide high-level customer service offering a consultative approach to solve problems, answer questions, and offer customized solutions to meet specific needs.• Build relationships and rapport, taking every opportunity to meet with clients personally to thank them for their patronage.• Track important dates (birthdays, anniversaries, etc.) to repeat clients for additional touch points.• Collaborate with the Boston Ballet Volunteer Association (BBVA), providing behind the scenes access to group sales patrons through activities such as backstage and front-of-house tours, social events, and dancer/character meet and greets. • Coordinate day-of logistics for events, assigning tour groups and roles which best suit individual volunteers, ensuring the event is enriching and rewarding for all parties. Administrative and Organizational Skills• Offer a high level of attention to detail and support.• Manage large amounts of inbound communication in a timely manner.• Maintain confidentiality. • Serve as a liaison across the organization, ensuring open communication and shared knowledge.• Meet critical deadlines with accuracy.• Schedule and calendar management.• Microsoft Office suite, Quark, and Photoshop.Operations, Sales, and Marketing• Maximize profit while offering best-in-class service and support through critical vendor selection and management.• Maintain client databases. • Develop group goals and targets to achieve and maximize planned revenues.• Drive business by researching potential target audiences and attending conferences and tradeshows to market and pitch the product and services.• Manage projects and the production of marketing collateral.Team Leadership and Mentoring• Source, hire, and train specialized and highly qualified talent, creating high performing and engaged teams.• Mentor and coach junior staff and interns to on-board and build critical skills.• Serve as face of the organization at outside venues and events.

Listed skills include Advertising, Media Buying, Media Planning, Advertising Sales, and 11 others.

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  University Of Massachusetts Amherst

  Business