John Gran Email & Phone Number

Management consulting in healthcare and business services industries in areas of product strategy, product development and operational change, many times serving as interim Chief Product Officer (CPO) and/or COO. Recent key engagements include: - Served as interim COO to plan, fund, build and launch a startup commercial services company, surpassing customer growth target by 68% post-launch by winning 2,500 new clients within 36 months.- Served as interim CPO to strategically plan, build, and launch a medical claims clearinghouse, for a startup Healthcare IT company, resulting in an angel funding round, 20 provider clients and 5 health plan HIPAA compliant service partnerships.- Served as interim COO to slash production time from 18 to 6 days by implementing operational excellence practices to resolve 7 bottlenecks, for a small service organization, resulting in 60% additional capacity and 25% sales increase in 6 months. - Managed a cross-functional team of 8 to implement claim wire billing for 8 Fortune 100 clients, for a mid-sized healthcare provider client, overcoming a significant sales objection, resulting in a 30% increase in sales prospects in 12 months.- Served as interim COO to launch a startup “project controls” consulting firm in the Oil & Gas industry, hired 6 employees and realized $1.4 million in 1st year services revenue.

Budd Lake, New Jersey, Us

Mid-sized SaaS/BPO hybrid providing health & welfare benefits administration for mid-sized and large corporations. Drove strategic and functional direction of the company’s suite of health & welfare benefits administration products and services and served as executive sponsor for all service delivery to new and existing client relationships. Managed 44 employees in 5 teams, located in Newport Beach, CA, Wall, NJ and Chennai, India.- Spearheaded resolution of coding issue, leading cross-functional team of 14. Resolved coding issue that affected 13 clients and $10.4 million in revenue.- Personally met with 7 dissatisfied clients, each threatening legal action. Negotiated remediation packages and agreed to compensatory measures and retained $7.3 million worth of business.- Lowered costs 20%, restructuring teams into pooled resources, implemented a Project Management Office (PMO), delivered on-time and under budget, resulting in 100% utilization for all 120 staff members based in US and India.

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Fortune 20 Health Insurance Company. New business unit created to pioneer a national roll-out of bundled administrative services with Small Business medical. Developed product, enrollment, and retention strategies for UHG’s 5 million ‘small group’ medical customers, directed consolidation of acquired TPAs. Chosen to lead UHG’s national enrollment platform rollout. - Integrated acquired services worth $9 million into UHG and led $5.8 million acquisition of second TPA, consolidated revenue, services, and personnel into new organization.- Migrated clients to primary claims system, reduced staffing requirement by 30%, saved $340k per year.- Saved $4.3 million by centralizing 3 remote offices, promoting, and retaining key staff.- Hired, trained, and mentored team of 21, implemented enrollment pilot program and onboarded 100 customers.

Us

Mid-sized benefits administrative services company. Served on Board of Directors, drove product development initiatives, repositioned company as a business process outsourcer (BPO) and generated new revenue. Headed consolidation of companies, post-acquisition by iBenefits.com. - Established service P&Ls, transformed 4 bundled services into 24 profitable lines, increasing revenue by $1.5 million in 2 years.- Determined technology requirements, gained Board approval, and managed $3.5 million systems and operations upgrades.- Implemented a company-wide CRM to promote cross-selling, realizing a 15% increase in sales over the following 6 months. - Restructured database to process 750,000 client records through 3 key service lines.- Designed and installed call center and self-service portal capable of answering 200,000 calls, assisting 27% of users and securing $2.5 million in revenue.- Discovered $150,000 in un-billed revenue, achieved 31% return on investment (ROI) by realigning SOWs for 7 clients.- Halved implementation time from 90 to 45 days by overseeing $250,000 migration to online enrollment.- Reduced premium billing services time from 120 to 75 days and realized 30% in revenue, by fine-tuning workflow.

Start-up, Benefits Enrollment and Administration Company. As Founder and Board member, built and deployed the first end-to-end, online benefits enrollment system, back-end operations and data warehouse, and data transmission to health plans. Functional accountabilities spanned all strategic and operational aspects of the business through 3 rounds of funding ($53 million) and subsequent purchase of UltraLink in 2001.- Led business development team, intimately involved in closing 12 Fortune 500 clients, $4.7 million in revenue.- Managed migration of premium billing services to SQL server, reducing costs by 25%, and integrated with client dashboard. - Designed, developed, and launched online procurement services resulting in $765,000 additional revenue in 2 years. - Spearheaded development of content management system (CMS) and self-installation portal for corporate partners.

- Raised $41 million in venture capital and negotiated $5 million national distribution deal that facilitated acquisition. - Led analysis and due diligence team and negotiated / agreed to $5 million contract to acquire UltraLink.- Hired senior leadership team, including General Manager, CIO, and President.

- Authored corporate, business and product strategy, raised $12 million in two rounds of venture capital funding.- Grew staff to 87 members within 2 years, signed 15 clients, and generated $3.75 million in annual revenue.- Designed and launched first web-based benefits enrollment solution, iElect.com.