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I'm who you call when your company needs change. Continually engaged for critical assignments, I provide leadership and clarity when the path forward is unclear. Proven success in start-up launches & growth, mid-sized product/operational turnarounds, integrating M&A assets and building new products. Unique ability to communicate with, and orchestrate, all stakeholders from C-Suite and department heads to sales, service teams and line developers. ACCOMPLISHMENTS:LEADERSHIP – Founded iBenefits.com, raised $53 million in VC, acquired $5m BPO vendor, launched the first health & welfare benefits administration hybrid SaaS/BPO service platform, generating $12-$15m annual revenues for 20+ years.PRODUCT DEVELOPMENT – Re-branded failing SaaS start-up application, established product roadmap and go-to-market strategy, managed agile development to deliver MVP v1.0 w/ mobile app, rescued $750k tech investment, signed 30 new clients and increased sales pipeline 60% in 10 months.OPERATIONS – Assigned to integrate mid-sized M&A assets, identified 24 unique services and established P&Ls, led $3.5m in tech upgrades and client migration, implemented company-wide CRM, call center and customer self-serve portal, enabling cross-selling opportunities and increased annual revenue by $1.5m in 2 years. CHANGE AGENT – Recruited to develop product & retention strategies for UnitedHealth Group’s 5 million ‘small group’ medical customers. Implemented UHG’s first “multi-product” enrollment pilot program, hired & trained 21 team members, onboarded 100 customers and completed proof of concept in 2 years. CUSTOMER ADVOCATE – Served as executive sponsor for client relationships at mid-sized BPO. Immediately confronted with enterprise-wide coding error affecting 13 clients and $10.4m in revenue. Spearheaded resolution while simultaneously engaging 7 clients threatening legal action. Negotiated remediation packages, met the clients’ needs, retained all clients ($7.3m in annual revenue) and enabled year-2 successful implementation.
Independent Change Consultant
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Management, Product And Operations ConsultantIndependent Change Consultant 2008 - PresentManagement consulting in healthcare and business services industries in areas of product strategy, product development and operational change, many times serving as interim Chief Product Officer (CPO) and/or COO. Recent key engagements include: - Served as interim COO to plan, fund, build and launch a startup commercial services company, surpassing customer growth target by 68% post-launch by winning 2,500 new clients within 36 months.- Served as interim CPO to strategically plan, build, and launch a medical claims clearinghouse, for a startup Healthcare IT company, resulting in an angel funding round, 20 provider clients and 5 health plan HIPAA compliant service partnerships.- Served as interim COO to slash production time from 18 to 6 days by implementing operational excellence practices to resolve 7 bottlenecks, for a small service organization, resulting in 60% additional capacity and 25% sales increase in 6 months. - Managed a cross-functional team of 8 to implement claim wire billing for 8 Fortune 100 clients, for a mid-sized healthcare provider client, overcoming a significant sales objection, resulting in a 30% increase in sales prospects in 12 months.- Served as interim COO to launch a startup “project controls” consulting firm in the Oil & Gas industry, hired 6 employees and realized $1.4 million in 1st year services revenue.
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Sr. Vice President, Product & Client ServicesSecova 2013 - 2015Budd Lake, New Jersey, UsMid-sized SaaS/BPO hybrid providing health & welfare benefits administration for mid-sized and large corporations. Drove strategic and functional direction of the company’s suite of health & welfare benefits administration products and services and served as executive sponsor for all service delivery to new and existing client relationships. Managed 44 employees in 5 teams, located in Newport Beach, CA, Wall, NJ and Chennai, India.- Spearheaded resolution of coding issue, leading cross-functional team of 14. Resolved coding issue that affected 13 clients and $10.4 million in revenue.- Personally met with 7 dissatisfied clients, each threatening legal action. Negotiated remediation packages and agreed to compensatory measures and retained $7.3 million worth of business.- Lowered costs 20%, restructuring teams into pooled resources, implemented a Project Management Office (PMO), delivered on-time and under budget, resulting in 100% utilization for all 120 staff members based in US and India. -
Vice President, Product DevelopmentUnitedhealth Group 2006 - 2008UsFortune 20 Health Insurance Company. New business unit created to pioneer a national roll-out of bundled administrative services with Small Business medical. Developed product, enrollment, and retention strategies for UHG’s 5 million ‘small group’ medical customers, directed consolidation of acquired TPAs. Chosen to lead UHG’s national enrollment platform rollout. - Integrated acquired services worth $9 million into UHG and led $5.8 million acquisition of second TPA, consolidated revenue, services, and personnel into new organization.- Migrated clients to primary claims system, reduced staffing requirement by 30%, saved $340k per year.- Saved $4.3 million by centralizing 3 remote offices, promoting, and retaining key staff.- Hired, trained, and mentored team of 21, implemented enrollment pilot program and onboarded 100 customers. -
Sr. Vice President, Product DevelopmentUltralink, Inc. 2002 - 2005UsMid-sized benefits administrative services company. Served on Board of Directors, drove product development initiatives, repositioned company as a business process outsourcer (BPO) and generated new revenue. Headed consolidation of companies, post-acquisition by iBenefits.com. - Established service P&Ls, transformed 4 bundled services into 24 profitable lines, increasing revenue by $1.5 million in 2 years.- Determined technology requirements, gained Board approval, and managed $3.5 million systems and operations upgrades.- Implemented a company-wide CRM to promote cross-selling, realizing a 15% increase in sales over the following 6 months. - Restructured database to process 750,000 client records through 3 key service lines.- Designed and installed call center and self-service portal capable of answering 200,000 calls, assisting 27% of users and securing $2.5 million in revenue.- Discovered $150,000 in un-billed revenue, achieved 31% return on investment (ROI) by realigning SOWs for 7 clients.- Halved implementation time from 90 to 45 days by overseeing $250,000 migration to online enrollment.- Reduced premium billing services time from 120 to 75 days and realized 30% in revenue, by fine-tuning workflow. -
Executive Vice President, Product DevelopmentIbenefits, Inc. 2000 - 2002Start-up, Benefits Enrollment and Administration Company. As Founder and Board member, built and deployed the first end-to-end, online benefits enrollment system, back-end operations and data warehouse, and data transmission to health plans. Functional accountabilities spanned all strategic and operational aspects of the business through 3 rounds of funding ($53 million) and subsequent purchase of UltraLink in 2001.- Led business development team, intimately involved in closing 12 Fortune 500 clients, $4.7 million in revenue.- Managed migration of premium billing services to SQL server, reducing costs by 25%, and integrated with client dashboard. - Designed, developed, and launched online procurement services resulting in $765,000 additional revenue in 2 years. - Spearheaded development of content management system (CMS) and self-installation portal for corporate partners.
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President / Executive Vice President, Product DevelopmentIbenefits, Inc. 1999 - 2000- Raised $41 million in venture capital and negotiated $5 million national distribution deal that facilitated acquisition. - Led analysis and due diligence team and negotiated / agreed to $5 million contract to acquire UltraLink.- Hired senior leadership team, including General Manager, CIO, and President.
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Founder / President / Chief Operations OfficerIbenefits, Inc. 1997 - 1999- Authored corporate, business and product strategy, raised $12 million in two rounds of venture capital funding.- Grew staff to 87 members within 2 years, signed 15 clients, and generated $3.75 million in annual revenue.- Designed and launched first web-based benefits enrollment solution, iElect.com.
John Gran Skills
John Gran Education Details
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Uc IrvineInformation And Computer Science
Frequently Asked Questions about John Gran
What company does John Gran work for?
John Gran works for Independent Change Consultant
What is John Gran's role at the current company?
John Gran's current role is VP, Product & Operations | Leadership | Product Development | Operations | Change Agent | Customer Advocate.
What is John Gran's email address?
John Gran's email address is jg****@****ing.com
What is John Gran's direct phone number?
John Gran's direct phone number is +163653*****
What schools did John Gran attend?
John Gran attended Uc Irvine.
What are some of John Gran's interests?
John Gran has interest in Medicine, Electronics, Exercise, Reading, Fitness, Sports, Health.
What skills is John Gran known for?
John Gran has skills like Strategic Planning, Business Planning, Business Strategy, Project Management, Marketing Strategy, Product Management, Business Development, Entrepreneurship, Team Building, Product Development, Project Planning, Management.
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