Team Technical Leader & Sr. Customer Service Representative
Provided instruction to other technicians about correct service methods & procedures.Provided First level support for team CSR'sService Partner support of EMC SAN & NAS systems (Centera, Clariion, Celerra, VNX, Data Domain & Isilon).Service Partner Installation & Support for Bell Canada, TELUS, Rogers, British Telecom (LAN & WAN products from Cisco.