John Fimple Email & Phone Number

Tempe, Az, Us

Charlotte, North Carolina, Us

Oak Brook, Illinois, Us

Hired extremely proficient Craftsman, developed, strategized and executed in all facets of the day to day business. Increased record sales each month to ensure excellent customer satisfaction and confidence. Earned a 4.9 Google rating from a 4.7 respectively. Gained multiple commercial and residential customers confidence by understanding great business methods and quality and production.Oversaw a territory of close to 780 thousand dwellings along the front range.Earned position in 5 Star Rating catalog in Larimer, Weld and Boulder County.Earned Top Handyman Services "Nextdoor" 2023!. Assisted in the company push to earn the #5 rank in U.S.

Mooresville, Nc, Us

Reporting to Store Manager, and key leadership member of 4 ASM team managing this flagship 120,000 sq. ft. ($52M annual sales) store - and the performance of 198 employees. Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. Planning for spikes in sales (during COVID-19) and ensuring the store has the in-stock position to support the demand. Conducting safety walks, monitoring use of store power equipment, and coaching/training Associates around sales, merchandising, safe work practices, etc.

Mooresville, Nc, Us

Assigned 4 departments (Lumber, Millworks, Tools, Hardware) with 8 Associates. Accomplishments include: Achieving the highest sales in Tools and Hardware during the 2018 Christmas Season, while partnering with ASM who will be transferring to higher volume store. Significant culture contribution, taking Customer Service Portal from 66 to 86. Originally assigned to Appliance/supervising 4 Associates.

Eugene, Oregon, Us

Field Operations Manager, Priority One Heating & Air Conditioning, Eugene, OR (2016 to 2017) - Direct heating, AC, and air quality personnel, work orders/projects, and site-locations simultaneously. Comprehensive skills in establishing and maintaining productive working relationships with internal and external customers, while leading 5 install teams, including service technicians, indoor air quality technicians, and dispatchers. Conduct all departmental interviews, hiring, training, promotions, performance management and terminations (if needed). Created and implemented multiple new, effective procedures and policies for operations and employee handbook. Introduced and implemented successful new employee training. Support Chief Operating Officer by executing daily operational functions, including obtaining permits/documents, clearances, certificates, and approvals from local, state, and federal agencies. Accomplishments include:- Achieved record monthly revenue of $600K for first time in company’s history.- Highest sales earned in company 20-year history - $600K+ for month June 2016.- Increased customer review rating with Google, Yelp, and all other online customer satisfaction rating systems, moving from 2.5 stars to 4 stars overall.- Successfully converted and created corporate structured business model (from family run business), which included all 30/60/90 day and annual reviews, hiring practices, procedures, shop instructions, truck inventories and replenishment.

Davie, Florida, Us

One of five Managers selected from Western Region to help assist and facilitate the opening of Anchorage, Alaska location, including full staffing, operations, and training. (Notable: This Alaska team was the only team to ever open a location on or before schedule in company history.) Out of 343 stores internationally, personally picked by Regional Director to be on opening team. Multiple store and closing responsibilities, including the logistics of collaborating with construction crew and all installation vendors. Instrumental in negotiating all local and regional vendor contracts. Carefully analyzed and executed all retail, kitchen, and restaurant schematics & blue prints to reduce and minimize obstacles and challenges. Planned, strategized, and implemented multiple job fairs and recruiting appointments with hiring goals of 100% achieved. Produced new hire orientation, training, product specifications, and certification classes for 120 employees. Trained and developed new associates on POS system and key sales tactics. Educated customers about the brand, inciting excitement about the company's mission and values. Accomplishments include:- Achieved highest % increase in retail sales vs. PY 2011 to 2013.- Company wide Top of the Rock for Hard Rock Cafe (2011).- Achieved highest average spend, Units Per Transaction vs PY 2008 to 2011 and 2013 (Retail) - Achieved #1 ranking in retail sales for company five times.

Davie, Florida, Us

Manage all day to day operations of up to 60 employees on shift, including excellent guest service, sales, production, scheduling, inventory control (shipping and receiving), loss prevention, ordering, maintenance, performance appraisals & reviews, and training & development. Trained in Las Vegas for 3 months/rigorous 6-day weeks/12 to 14-hour days. Testing Modules always include ground up to leadership (busser, host, server, host, bartender, supervisor, kitchen, sales marketing, analysis, reporting, etc.) Accomplishments: Increased overall average spend in bar, retail, and restaurant side by $6.00 for the year. Increased units per transaction from 1.7 items to 3.1, respectively. Attained and held a 98% guest secret shop average score from 78%. Increased profits through effective sales training, and troubleshooting profit loss areas. Generated repeat business through exceptional customer service.Accomplishments include:- Achieved #2 ranking in entire company in All-Access Customer Loyalty enrollment program contest.- Achieved highest % increase in retail sales vs. PY 2008 to 2009.- Company wide Top of the Rock for Hard Rock Cafe (2009).- Top Rocker Manager of the Month for Hard Rock Cafe (2009).- Achieved highest average spend, Units Per Transaction vs PY 2008 to 2011.- Achieved 1 Million in sales for first time in Cafe's history (2009). - Attained and held 98% or better on all secret shops and online reviews.

Accountable for all coaching, counseling, and motivational team work meetings. Strategized with Store Manager to ensure 100% training certification goals for entire staff within 2 months. Increased customer service scores to 95% or better, upon completed implementation of new service standards. Decreased shrink and loss to under .06% of total sales per quarter. Developed new process for employee evaluations, which resulted in performance improvements. Accomplishments: Loss Prevention Award-Tower Records (2005, 2006). Certified a staff of 35 employees within 2-month period for Advanced Customer Service Training courses. Decreased shrink to under 1% for first time in company history (1990-2007). Facilitated and over saw multiple in-store performances from Chris Isaak to George Clinton to P-Funk All Stars.

Directed and oversaw district of 16 stores in Utah and Colorado - achieving $23 million gross receipts annually. Supervised and reviewed performance of 185 employees, which included Store Manager, Assistant Manager, and customer service representative personnel. Initiated and produced all regional training classes for district, including all human resources, loss prevention, customer service and merchandising standards workshops. Successfully calculated and executed all budgeted sales forecasts, payroll expenditures, marketing plan initiatives, RGIS inventories, and profit and loss statements for Regional Manager. Accomplishments: Only district within company that ran double digit positive comps consistently for last year of business. Facilitated and directed over 50 on-site concert event tents, which included Lollapalooza to Warped Tour. Employee of the Month multiple times (9). Store Manager of the Year (1997, 2002). Appointed Loss Prevention Training Representative (1989, 1990, 2001).

Business Administration And Management, General

Ashi Certified January 2016, Home Inspection Services Hvac/Electrical/Plumbing/General Contractor

General/Music And Performance, Business, Management, Marketing, And Related Support Services