John Fisher Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

As the Manager of User and Tech Support, I am dedicated to enhancing the end-user computing experience across the enterprise while prioritizing the growth and development of my team. Together, we take ownership of Service Level Agreements (SLAs) to deliver exceptional technical support, ensuring the highest levels of employee satisfaction.I collaborate closely with other leaders and business partners to develop and implement a comprehensive desktop computing strategy that aligns with current technology trends, best practices, risk management, and security protocols. By optimizing workforce capabilities, we align our initiatives with the organization’s strategic objectives.I am committed to fostering an environment of open communication, continuous learning, and professional development. By empowering team members with the skills and knowledge they need, we enhance our quality of customer service, problem-solving abilities, and innovative idea generation.My primary goal is to provide our employees with an unparalleled end-user experience through cutting-edge hardware and software across multiple endpoint platforms. Through strong business relationships, superior response times, and proactive collaboration with both internal and external IT professionals, my team ensures a secure, efficient, and user-friendly technological environment. This commitment not only supports our employees but also empowers them to deliver exceptional front-end experiences for our members

3300 Riverwood Parkway Atlanta, Ga 30339

As a seasoned Field Support Technician Team Leader, I excel in leading high-performing teams to deliver exceptional technical support and IT solutions across the organization. My expertise encompasses a broad range of responsibilities, including: • Leadership and Team Building: Cultivating a motivated and skilled team to drive efficient IT support and enhance service delivery. • Training and Development: Providing comprehensive training on internal systems, applications, and processes to empower team members and ensure seamless operations. • Project Coordination: Overseeing new branch IT projects, including Windows 10 migrations and server image building, ensuring timely execution and alignment with organizational goals. • Change Management: Leading change control initiatives to optimize IT processes and minimize disruptions. • Security Enhancements: Implementing and improving security measures, including workstation security and hard drive encryption technologies. • Technical Proficiency: Utilizing my knowledge of SCCM, Active Directory, and VMware to manage assets, group policies, and server configurations effectively. • Quality Assurance: Conducting thorough testing and quality assurance for core application upgrades and endpoint deployments. • Vendor Management: Collaborating with external vendors to ensure efficient service delivery and support for IT initiatives. • Process Improvement: Continuously assessing and improving departmental processes to enhance efficiency and productivity.My strong analytical and communication skills enable me to troubleshoot hardware and software issues effectively, while my understanding of ITIL service management principles ensures best practices in service delivery. I am dedicated to providing a secure and user-friendly IT environment that supports the organization’s strategic objectives.

3250 Riverwood Parkway Atlanta, Ga 30339

As an IT support professional with two years of experience serving Executive Level and Board Members, I have a proven track record of delivering exceptional technical solutions that enhance productivity and streamline operations. My expertise lies in swiftly diagnosing and resolving a wide range of hardware and software issues, ensuring that critical systems remain functional and efficient.I manage IT support for 12 high-visibility branch locations, where I focus on maintaining optimal performance in workstations and communication rooms. By building strong relationships with branch managers, I ensure their technology needs are met with agility and precision, fostering an environment of trust and collaboration.My commitment to excellence drives me to continuously improve processes and enhance user experiences, all while leveraging the latest technology trends to support our organizational goals. I thrive in fast-paced environments, where effective communication and a proactive approach are key to success.

1025 Virginia Ave. Atlanta, Ga 30354

As an IT Service Desk Technician, I was dedicated to delivering exceptional technical support that set a standard for service excellence within the organization. My focus was on troubleshooting a wide range of technical issues and providing solutions that enhanced user productivity.I became proficient in multiple internal business applications and industry-standard software, which allowed me to assist users effectively. My strong commitment to customer service fostered positive user experiences, enabling me to build trusted relationships with colleagues and empower them to achieve their goals. This role played a key part in shaping my future career, contributing to a culture of reliability and professionalism within the IT support team.

Newnan Ga

www.fisherpcs.com

Newnan, Georgia

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Fayetteville, Georgia

Fayetteville, Georgia

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Fayetteville, Georgia

Private Pilot With Instrument Rating, Aviation/Flight Training

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