John Florio Email & Phone Number

Plano, Tx, Us

Plano, Tx

• Certified Scaled Agile (SAFe) Program Consultant (SPC6)• Certified Scaled Agile (SAFe) Release Train Engineer (RTE6)• Member of Global Payments Lean Agile Center of Excellence• Scrum Team recognized as the Team of the Quarter for consistently demonstrating Scrum values, building and releasing quality software in a timely manner, and embracing a DevOps culture. • Regularly conduct Agile / Scrum and SAFe training for the broader organization at Global Payments• Recognized as a leader in the Scaled Agile Framework and obtained SAFe Agilist (SA) certification• Leader in the company's transformation to the Scaled Agile framework.• Leading the transformation of multiple waterfall teams to Agile principles enabling frequent deliveries of working software.• Conduct BA/Product Owner training in the areas of user story and feature writing, story splitting, backlog refinement, and Scaled Agile practices.

Plano, Tx

• Product Owner for the Portico Virtual Terminal that supports credit (including EMV contact & contactless), debit , ACH/check, gift card, and SNAP payments.• Product Owner, eCommerce Services with oversight of card-not-present products including alternative payments such as eCheck and PayPal. Also oversaw the UAT effort of the Alaric Fractals fraud prevention system. Selected to represent Heartland's eCommerce product offerings at the company's Summit conference.• Product Owner, Enterprise Tokenization: Oversaw the start-up of Heartland's Enterprise Tokenization offering and currently manage the product's feature backlog. In the first year of the product's launch, the product experienced a 312% increase in the number of merchants using our Tokenization service and the number of transactions per day has increased 446%.• Product Owner for PIN Debit Processing & Reconciliation system. Obtained certification for EMV PIN Debit transactions. More efficient transaction routing saved $550K in the first year.• Define and document functional and business requirements specializing in the area of credit card transaction processing and system infrastructure in an Agile software development environment.• Use SQL to perform mapping and balancing of credit card transaction data from incoming card associations to HPS transaction processing system.

• Analyzed reporting software products and made recommendations to senior management to determine which products to implement on system integration initiative.• Project Manager for setting up test environment for data communications between New York and Dallas offices. • Designated as project lead by VP of Operations to determine which reports will carry forward post-conversion.• Defined and documented functional and business requirements for various business processes.• Created Visio wireframe documents and performed gap analysis of business functions and related technology processes of client and acquired company. Proposed solutions to achieve greater processing efficiency.• Implemented performance dashboards and performed related ad-hoc analyses to identify cost savings and technology investment opportunities.• Performed data mapping using SQL and system documentation.

• Developed a project cost accounting and reporting tool that reduced turn-around times from one week to one day while providing more actionable information than previous process.• Project manager for the QA effort on a Deltek project accounting system enhancement. • Assisted the Accounting Director and CFO in formulating written procedures to satisfy government regulations.• Wrote technical and business process documentation supporting a Deltek Costpoint financial system implementation.• Created custom Excel add-ins to perform automated mapping on numerous financial databases to generate reports.• Improved receivables collection by developing cost reporting tool enabling invoices to be sent one week earlier in the month.• Defined and documented business requirements and process flows for financial and legal system enhancements to satisfy legal reporting requirements.• Developed use cases outlining the sequence of actions for key financial transactions.• Wrote test cases and performed functional testing on financial and legal system enhancements.

• Selected by peers to present paper on requirements management in a Software Product Line (SPL) environment at the 2007 Intuit technology forum. Presentation was nominated for best in the software development track at the forum.• Received patent for Accounting Transactions by List (US# 8682758)• Implemented a requirements management process using DOORS in an SPL environment.• Moderated Fagan Inspections of requirements and test cases to identify and correct defects before implementation.• Led requirements and QA initiatives. Key contributor in functional and regression testing of leading professional tax software using Mercury Quality Center and in coordinating test cases with requirements.• Documented functional and non-functional requirements along with use cases for software applications. • Interviewed professional accountants and documented work flow processes while identifying process improvement opportunities to include in upcoming software releases.

• Team Lead for data collection and Legacy to Oracle account number mapping team that was part of a project involving a Hyperion Financial Manager (HFM) implementation for a $1.7B client.• Implemented process improvements for a $200M client that increased accuracy and reduced the cycle time to produce monthly financial reports from two weeks to three days using existing systems.• Developed Excel/Access-based journal entry upload tool that validated and uploaded JE to general ledger, which increased productivity and accuracy compared to previous two-step process.

• Developed strategic plans, annual budgets, and quarterly forecasts for a $1 billion business unit.• Managed system integration and user acceptance testing on a CRM implementation for Fortune 150 client.• Directed forecasting re-engineering engagement for a $38 billion telecommunications client involving process flow mapping and developing Excel applications to interface with SAP forecasting system.• Managed financial consolidation re-engineering effort on an account team supporting a Fortune 100 manufacturing client. Project resulted in significant reductions in cycle times along with increasing the percentage of transmissions meeting the corporate deadline from 58% to 100%.• Performed new business costing and pricing on deals ranging from add-on business to $4 billion mega deals.• Wrote functional requirements, test cases, and evaluated third party software in the development of several in-house and client systems.

Bs, Marketing/Finance, Gpa: 3.5/4.0

Mba, Management, Gpa: 3.8/4.0