John Folsom Email & Phone Number

Bristol, Tn, Us

Bristol, Tennessee, United States

Bluff City, Tennessee, United States

Keeper of the Bee's

Kingsport, Tn

Johnson City, Tennessee Area

Bristol, Tennessee

Johnson City, Tennessee Area

Prepared and monitored iSeries AS/400 Backup.Assist users who are unable to print to network printer.Gave support and guidance to IBM Helpdesk with any issue they could not resolve.Escalate issues to the proper team if I was unable to resolve issue.Monitor all server and networks throughout the company for connectivity and system health.

Elizabethton, Tennessee

Solve hardware/software problems related to all types of desktops and notebook computers.Make recommendations to customers to increase computer performance and security of their computer equipment.Analyze and troubleshoot using logs to track down issues.Resolved and repaired problems with android and Apple based tablets.Continuously researching new and upcoming technologies

Troubleshoot network connectivity issue from server to computer equipment in a PC and Mac environment.Extensive knowledge of all types of viruses removal techniques.Use of remote control software to set up e-mail software and installing Anti-virus security suite.

Contracted to Bristol Tennessee Essential Services to give technical support to their customers for internet, e-mail, phone & cable issues.Created and maintained user accounts for e-mail and ftp server. Gained excellent troubleshooting experience in fiber optic connectivity issues from server to customer PC.Developed and implemented new processes and procedures to streamline Help Desk team.Implemented new ticketing system in AS/400 to keep track of customer’s issues.Worked with other departments to come up with solutions to bring down call volume.Created procedural handbook detailing steps to troubleshoot internet, e-mail, cable & phone problems. Responsible for staff interviewing, hiring, training, yearly evaluations, and scheduling.

Responsible for the development and maintenance of in house computer and network system.Involved in providing troubleshooting, repair, and routine maintenance on in thermal transfer printers, and all other associated POS equipment.Knowledge of commercial off-the-shelf software. ie… Microsoft office, Microsoft OutlookWorked alongside with other companies I.T department to implement printer installs and maintenance.Ability to manage projects from concept to completion with no supervision.

Onsite warranty repairs for Dell and Hewlet- Packard computers.Responsible for troubleshooting all hardware and software issues related in a Network and PC environment.Contracted to Belkin as a Network Specialist to assist in customer’s choosing the correct network equipment.

Gained experience in searching and tracking underwater threats to our nation security. Supervised and trained personnel in the operation of electronic and mechanical systems.Coordinated all electronic maintenance performed by work center.Deployed to the Red Sea during Desert Storm Operations.Held a Top Secret Clearance

A.A.S, Computer & Information Sciences

Electronics