John Francis Briones Email & Phone Number

Taguig, National Capital Region, Philippines

Makati, National Capital Region, Philippines

 Assisted the preparation, assessment and submission of home loan applications Liaised with Australian brokers to finalize loan submissions Ensured compliance of mandatory credit and lender policies are in place

Makati, National Capital Region, Philippines

 Pre-screened documents in accordance with the lender’s required checklist and policies Drafted and submitted ApplyOnline applications to lender Prepared loan package documentation by sorting the initial documents submitted by the borrowers and brokersKey Accomplishment; Promoted from Junior Client Solutions Specialist to Client Solutions Specialist in less than 3 months

Quezon City, National Capital Region, Philippines

 Prepared documents to maintain the credit limits of the bank’s Institutional clients that are needed for the processing of their loans Managed systems to update the customers’ accounts and financial compliance requirements Performed company searches for loan availments Allocated emails to designated manager that helps in faster settlement of transactionsKey Accomplishments; Cross skilled in Financial Data Extraction Process resulting to decreased in team downtime Cross skilled in loan releasing that helped the team meet its transactional productivity requirements Best in attendance for 2017 that let us able to process more transactions

Makati, National Capital Region, Philippines

 Booked new consumer loans that are applied by the customers to finance their housing, auto, and contract to sell needs Processed loan payments that help customers meet their credit obligations Maintained loan accounts to update clients rates, amortizations, etc.,Key Accomplishment; Achieved 90% of annual target loan releases and payments

Makati, National Capital Region, Philippines

 Attended clients queries that provided customer satisfaction Forwarded requests to designated departments for faster resolution Promoted other products and services for the bank to retain its clients and gain more onesKey Accomplishment; Best in QA during the Phonebankers Certification Program Batch 53

Makati, National Capital Region, Philippines

 Assisted in the account opening of customers beneficiary remittance accounts to help their remitter abroad send money for their consumption Issued credit cards to pre-qualified bank clients which allowed them to avoid manual applicationKey Accomplishments; Promoted from Associate Product Counselor to Junior Phonebanking Specialist