John Franklin Philips Email & Phone Number

South-West Ontario, Canada

• Led and oversaw a team of over 30 sales representatives and three sales managers within a designated sales district consisting of 13 locations.• Developed and implemented strategic sales plans to meet and exceed sales by 75%, transforming employee engagement and retention from three months to seven days. Personally coached team members to ensure sales plans and goals were clear. Hired and trained three territory managers in a span of four months, focused on developing talent to align with desired targets.• Hosted daily morning huddles to recap the previous day's numbers, performance, and areas to support, and discussed success factors. The focus was on a single product for one month to drive an overall number of results.• Analyzed market trends, identified growth opportunities, and devised action plans to capitalize on emerging opportunities. Made history with the sale of 100 credit cards in the assigned district in a single day.• Provided training, coaching, and mentorship to sales representatives to enhance their performance and offer constructive feedback to drive continuous improvement, resulting in a 100% retention of key performers in 2023.• Collaborated with cross-functional teams, including the Sales Enablement, Operations, Marketing, and Leadership and Development (L&D) teams, to align efforts and optimize overall business performance. Increased year-over-year sales of credit cards (core product) by 30%.• Interviewed and recruited candidates for open positions within the team and increased district sales by 62% within the first year of tenure with the district, by utilizing existing team members.• Increased the cross-sale of an optional product from 8% in 2022 to 15.5% in 2023.

London, Ontario, Canada

• Managed, supported, and scheduled a team of 12 sales professionals across a span of five stores, within an assigned territory.• Conducted regular in-person sales meetings and provided training to keep the team informed, motivated, and inspired, and provided constructive feedback and coaching to enhance sales results.• Provided coaching, support, and motivation to sales reps within the territory to ensure all targets were being met for sales, compliance, and operations, both virtually and in person.• Identified areas of improvement for team members and helped develop their skills and sales techniques by demonstrating, coaching, and providing on-the-job training.

Mississauga, Ontario, Canada

• Actively engage with customers to educate and promote President's Choice Financial products• Understand customer needs and make appropriate customised recommendations• Create excitement around the product offering, by being a subject matter expert and advocate for the brand/product• Approach each situation with confidence and enthusiasm to promote and sell our wide-selection of products and solutions

Mississauga

• Engage with customers to provide them with product information & with the goal of growing CIBC credit card sales• Understand customer needs and make appropriate customised recommendations• Provide consistent client service

Hamilton, Canada

• Acquiring new credit card business for Canadian Tire Bank.• Promoted from Account executive within a short span of joining• Mentoring the juniors on daily business strategies • Achieved and successfully retaining the position of achieving highest sales on a daily and weekly basis

Chennai Area, India

• Managed and led a team that participated in acquiring new businesses to enter a corporate payroll relationship and ensured that the team delivered a high-quality experience to the clients.• Ensured that team members worked in line with the bank’s values and ideals.• Implemented sales strategies to enter untapped markets.• Drove business sales volume through opportunity spotting to enhance revenue opportunities.• Generated referrals and sales results while ensuring superior client care.• Built internal and external networks and implemented an effective prospecting strategy to capitalize on business opportunities and attract new business.• Led in risk management and exercised due diligence in all banking procedures and developed appropriate action plans in response to concerns and risks.• Managed the cross-selling of other bank services, including credit cards, personal loans, and insurance through micro-marketing activities such as sales desks and counters at prospective organizations, member-to-member referral programs, and partnering with corporate events.• Trained team members to work to their fullest potential and helped with succession planning within the team.• Managed customer issues and helped to ensure that escalations were resolved promptly with positive outcomes.• Commended on many occasions for being a “Peoples’ Manager” with the known ability to positively motivate team members to give their best. Shared a solid professional rapport with the team members.

• Strategic identification and penetration into corporate businesses that were likely to enter into a business relationship with the bank.• Identified the DMUs (Decision Making Units) in each of these corporate.• Marketed products and service offerings to the leadership team (CFOs / CEOs / Directors) across the companies.• Managed the team of Business Development Managers and Relationship Managers in routine tasks such as documentation of accounts, conduct of “Know Your Customer” check, account activation & customer query handling.

Master Of Business Administration - Mba, Marketing

Bachelor Of Science - Bs (Physics)