As the world's largest provider of IT infrastructure services, Kyndryl is committed to the health and continuous improvement of the vital systems at the heart of the digital economy. With our partners and thousands of customers worldwide, we co-create solutions to help enterprises reach their peak digital performance.Kyndryl Consult accelerates digital transformation by aligning business outcomes with the technology that drives them – technology underpinned by decades of mission critical experiences and a shared culture of continuous modernization.

Notable Achievements• Tufts Medicine (fka Wellforce) was the first healthcare system to implement the full Epic EMR stack on Amazon Web Services (AWS) Cloud infrastructure.• Pioneered the use of Amazon FSx for NetApp ONTAP for Epic WebBLOB data storage to allow for fast, multi-region replication. Reducing RTO/RPO for WebBLOB data considerably. Epic now recommends this as an option in their Reference Architecture for Epic on AWS.• Saved $1.2 million~ in annual AWS EC2 spend (1) by seamlessly migrating Citrix workloads to the latest 7th generation Intel (and AMD) EC2 instance types, increasing the user session density per instance up to 2x from 5th generation Intel instances, and automatically scaling instances down during off-peak hours.Core Responsibilities• Design and implementation of highly available application delivery platforms and supporting infrastructure for Epic on AWS and Citrix Cloud. • Design, implementation, management, and maintenance of multiple Citrix technologies including DaaS, NetScaler, Storefront, etc.)• Design and implementation of a unified access portal for application delivery across Cloud and On-Prem (Legacy) Citrix environments for users across five Active Directory domains. • Deploy, manage, and maintain Epic Client systems components including but not limited to Epic Classic Client/Hyperspace (WarpDrive), Hyperdrive (Slingshot), Hyperspace Web, WebBLOB, Interconnect, MyChart, Carelink, EPS Printing, Kuiper, and others. • Deploy multiple highly available Citrix NetScaler VPX instances in AWS with GSLB. • Deploy, configure, and use multiple monitoring tools to ensure the health and reliability of infrastructure and systems: AWS CloudWatch, Citrix Director, Citrix ADM, Dynatrace, System Pulse, PagerDuty, etc. • Recommend, document, and maintain standards for IT systems and services.• Work closely with Epic Systems, Epic application analysts, Epic ODBAs, 3rd party vendors, and other IT teams to ensure a successful Epic Go-Live.

Formerly Centura HealthNotable Achievements• Eliminated $1 million in VMware licensing costs by utilizing our Citrix Hypervisor entitlements• Architected VDI system including all Citrix and Windows components to support nearly 6500 concurrent users• Eliminated requirement for expensive all-flash storage by utilizing new Citrix caching technology and replaced Atlantis USX and IBM FlashSystem 900 with NetApp SAS with no degradation to end-user performanceCore Responsibilities• Design and implement complex application delivery platforms required by a 24x7x365 healthcare organization.• Provide high-performing, highly available access to mission critical healthcare applications and services which directly affect quality of patient-care.• Evolve infrastructure architecture to align with emerging technology, changing business requirements, and changing industry standards and leading practices.• Champion the Citrix product catalog including Citrix Virtual Apps and Desktops (XenApp & XenDesktop w/PVS), Citrix ADC (NetScaler), Citrix Hypervisor (XenServer), Citrix StoreFront (Workspace), AppLayering, and more.• Migrate legacy Citrix environments onto modern platforms.• Recommend, document, and maintain standards for IT systems and services.• Maintain an advanced knowledge of underlying network, storage, and compute technologies.• Ensure communication, collaboration, and organization amongst architecture, operations, and leadership teams. • Continually strive to improve the end-user experience so our clinicians may deliver unparalleled care to our patients.

Notable Achievements• Team lead for Epic Client Systems Administrator (ECSA/ECSM) & Citrix Operations Team• Architectural design and implementation of Epic infrastructure including Citrix XenApp and Windows web and service servers to support more than 26,000 concurrent users• Successful Epic Go-Live and largest Epic Honor Roll recipient to dateCore Responsibilities• Install and manage the applications and services that serve Epic production, reporting, disaster recovery, training, and non-production needs. Including but not limited to Citrix XenApp, Citrix Provisioning Services, Citrix NetScaler, VMware, and Windows components.• Install and maintain the administrative and monitoring tools necessary for high levels of availability and performance of the Epic infrastructure.• Assist in the configuration and troubleshooting of integrated third-party software and peripherals including eSignature, voice recognition, scanning, and faxing.• Manage print queues and Epic printing infrastructure.• Analyze performance metrics, monitor system performance, and troubleshoot issues.• Third Tier escalation point for system-wide issues including critical patient care systems.• Apply platform and Epic upgrades and updates to production and non-production components.• Maintain and test processes related to business continuity access including Epic BCA Web, and BCA PCs.• Ensure communication, collaboration, and organization amongst the team and other teams as necessary.• Work shoulder-to-shoulder with Epic Systems implementation specialists, Epic application analysts, Epic Operational Database administrators and other teams to ensure a successful Epic Go-Live.Certifications• Hyperspace Web, Interconnect, and System Pulse Certification• BLOB, Business Continuity Access, and Printing Certification• MyChart, MyChart Mobile, and EpicCare Link Certification• Hyperspace Certification

Notable Achievements• Deeply involved in Infrastructure Lifecycle Management and system architecture projects• Analyze and document core environment. Recommend and implement changes based on vendor’s leading practices• Assisted in the improvement of various policies and procedures and best practices for the operations teamCore Responsibilities• Manage critical healthcare system operations within the overall environment of 1400+ servers, 400+ applications, and more than 20k users across 17 hospitals, 13 affiliate hospitals, and over 100 physician practices and clinics.• Administration of VMware 3.5, 4.1, 5.0, and 5.5, Windows 2000, 2003, 2008, 2012, Citrix Presentation Server 4.5, XenApp 6.0 and 6.5, and many more components.• Monitor servers with Microsoft SCOM and NetIQ AppManager.• Analyze and correct security vulnerabilities per Data Security Team.• Maintain backups with IBM TSM-VE, and IBM Tivoli Business Service Manager.• Hardware operations including Cisco UCS, HP, and Dell. Blade and rackmount servers.• Assist with various cross-team application and infrastructure deployments and projects.• Manage Active Directory, Group Policies, DNS, DHCP, Windows Updates with WSUS and SCCM.• Manage Antivirus protection for servers with McAfee ePO and Trend Micro enterprise products.• Manage and maintain Microsoft Exchange 2010 environment of 30k mailboxes including Proofpoint.• Decommission outdated or obsolete systems.• Cross-training other members of Server Operations Team.

"3t Systems is a complete IT services and cloud services company that can manage all aspects of your IT so you have the Freedom to Focus on your priority business needs - not IT. We don’t pretend to know your business better than you, but we believe (and we think you will too) that we are great at what we do. Regardless of your unique business environment, we bring our knowledge and skills to the table, so you can turn your focus on your business."Notable Achievements• Architect proof-of-concept for a cross-browser, cross-platform, hosted EMR solution for Greenway PrimeSUITE• Architect proof-of-concept for a complete Virtual Desktop (VDI) environment for Centura Health• Analyze and document core environment. Recommend and implement changes based on vendor’s leading practices• Rectify ongoing CPU over-utilization of 100+ XenApp servers for one of 3t’s largest clients. The issue had been ongoing for 2+ years and was causing loss of revenue for both 3t and the client• Received letter from an enterprise client for streamlining their deployment processesCore Responsibilities• Design, implementation, migration, administration, maintenance, backup and recovery of systems for medium to enterprise sized clients, both hosted in our datacenter and on-premises.• Datacenter operations including infrastructure configuration and maintenance and VMware administration.• Assist with QSE Technologies merger into 3t Systems including billing, monitoring, and documentation.• Staff augmentation for IT departments remote and on-site.

"QSE Technologies is an “Information Technology General Contractor.” We specialize in the design, installation and ongoing support of robust, state of the art IT systems, including computer servers, data storage systems, networking, internet access, data cabling, network security, workstations and laptops, remote access and HIPAA Security." Notable Achievements• Assisted in the creation of company-wide policies, standards & procedures, and documentation templates• Recommended and implemented a company-wide service tracking & ticketing system• Recommended and implemented 24/7 monitoring service for select client’s IT systems• Designed, upgraded, and maintained QSE Technologies’ corporate network & web presenceCore Responsibilities• Design, implementation, migration, administration, maintenance, backup and recovery of various Windows-based environments for small and medium-sized businesses throughout the United States with 5 to 500+ users. • Completed network/software upgrades/migrations including multiple upgrades to Exchange 2010 for up to 1000 users, Windows Server 2003 to 2008 (various roles), SBS 2000 to 2003, 2003 to 2008 and 2011.• Administration, break-fix, and monitoring of new and existing client networks – Tier 1-3 support.• Configuration, maintenance, and upgrades for various 3rd party healthcare information systems.• Dataroom design & implementation. Cabinet, UPS, core network and infrastructure installation.• HIPAA-focused audits and assessments of IT on new prospects and existing client networks.• Staff augmentation for IT departments remote and on-site.

Notable Achievements:• Assisted in the creation of company-wide policies, standards, procedures, documentation templates, and best-practices for solution implementation.• Received a letter of praise from Robert Stephens (founder of Geek Squad) acknowledging my commitment to excellent customer service after my manager received a letter of praise from a client.Core Responsibilities:• Responsible for all aspects of Best Buy for Business clients’ small business solutions: o Worked in conjunction with the Best Buy for Business Technology Sales Consultants during the consultation phase with clients, proposal creation and review, scope of work creation and implementation of the solution. o Ongoing maintenance of servers and desktops, customer support, account management, and break-fix• Responsible for personal development and supervision of up to 4 additional technicians (Special Agents) o Scheduling and dispatch, supervision and assistance during complex deployments, training and coaching o Serviced systems at hundreds of homes and businesses in the state of Colorado o Provided remote and phone escalation support for 20+ on-site agents within the district

Bank of America/Fleet Bank:• Server and desktop hardware deployment and troubleshooting for various branch locations

Various multi-state contracts for several large organizations such as Connecticut Public Schools, 7 Eleven, JP Morgan Chase, Chicos, and Colorado Department of Revenue.Core Responsibilities:• Deployment of Windows servers & desktops including upgrades and imaging including Symantec Ghost and Altiris• Deployment of Point-of-Sale systems and components• Various troubleshooting of network and systems