- Responsible for communication to customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability. Proactive communication to sales & customers on potential challenges to customer orders.- Manage and maintain customers’ expectations; utilizing reports and identifying potential supply/demand challenges.- Maintain standards of business including but not limited to; Order Entry, timely communication to customers, shipping numbers- Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time of product.- Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are important to maximize quick turnaround time to a customer.- Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business.- Receive inbound calls & emails from customers and Territory Managers.- Promote timely resolution of purchase order changes, credits, pricing changes, allowance forms, email, and all other inquiries

- Responsible for communication to customers and Territory Managers regarding purchase order changes, pricing variances, shipping status, availability. Proactive communication to sales & customers on potential challenges to customer orders.- Manage and maintain customers’ expectations; utilizing reports and identifying potential supply/demand challenges.- Maintain standards of business including but not limited to; Order Entry, timely communication to customers, shipping numbers- Partner with Demand Fulfillment team to maximize shipment potential and to ensure the delivery and shipping on time of product.- Partner with Customer Operations and warehouse on a consistent basis to maintain services to an account. Fill rates, shipping information, labelling and ship methods are important to maximize quick turnaround time to a customer.- Collaborate with the Sales Team on a daily basis to ensure customer requirements are being met and to address any opportunities to improve business.- Receive inbound calls & emails from customers and Territory Managers.- Promote timely resolution of purchase order changes, credits, pricing changes, allowance forms, email, and all other inquiries

- Hands on, call center specialist dealing with customer issues and resolving concerns- Experience with SAP database entry, Back Office, ASM, Hybris, Relate, and Micros as well as multiple other database programs relevant to customer service - In depth service provided at a professional level while maintaining a grounded perspective on how best to assist customers- Golden Boot Award for Excellence in Customer Service; 01/2020

- Member of management team responsible for opening and closing store- Organizing and executing cash wrap with multiple registers as well as managing a staff of more than a dozen employees - Maintaining full stockroom as well as coordinating intake/ outage of daily shipment of stock inventory

Available for all forms of freelance graphic designCustomers have included: - Hasbro; Transformers Division- The Avenue Concept- Yarrow's PaintSpecializing in :- print media- identity systems- photography- flyers - logo design

- Responsible for opening and closing when the store manager and salesmanager are not present.- Responsibilities include sales associate and assistant manager level functions; able to take charge of the store when necessary. - Has knowledge of commonly-used concepts, practices, and procedures within retail sales field. - Assist in directing the day-to-day operations of the retail store. - Ensures customer needs are met, complaints resolved, and service is quick and efficient.- Motivate, train, coach, and supervise personnel.- Lead, and execute short term and long term sales plans for success.- Ensures all products and displays are merchandised effectively to maximize sales and profitability.- Assist with supervising inventory management and purchase of product as needed for the store.

- Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.- Promotes sales by demonstrating merchandise and products to customers.- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.- Maintains a safe and clean store environment.- Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.- Prepares reports by collecting, analyzing, and summarizing information.- Maintains quality service by establishing and enforcing organization standards.- Contributes to team effort by accomplishing related results as needed.

- Increased Sales, UPTs and ADS through direct hands on interaction with product- Supervise sales associates and handle change requests by customers, as well as check that goods are in good condition- Be acquainted with sales items and procedures in the department in order to provide accurate information to clients that can enhance sales transactions- Develop sales strategies to reach new customers and also grab the attention of already existing ones to boost sales in the department- Train members of the sales team in order to make them better sales associates- Have a positive approach to sales strategies and motivate sales associates to keep their heads up in both good and bad moments in the sales department

- Responsible for intake of daily shipments, stocking backroom and floor- Accept delivered packages and ensure proper amount is inside.- Unload merchandise.- Mark items with identifying codes, such as price, stock, or inventory control codes.- Stock shelves with unpacked items.- Ensure label is clear and visible.- Prepare merchandise for shipment.- Replenish inventory.- Replace damaged or missing products