Responsible for project based work associated with transition and transformation of thyssenkrupp IT Services for the North America Region. Hired initially as part of the Operations Support staff for an internal IT services startup. Promoted through several projects to the position of Lead Technical Specialist serving as primary technical SME for all IT related services managed by Global Shared Services North America (GSS-IT NA).• Architected, built and documented final Azure Cloud solution including Virtual Network Peering, External Application Gateway with Web Application Firewall and Azure Backup Services.• Supported Migration of several hundred mail accounts to Office365 with BitTitan. Migration completed in under 3 months from planning through execution.• Supported lift and shift of all IT services from on premise to cloud based, including technical assessment and solution planning, application rationalization, migration and final cutover. Reduced on premise services from a co-located suite down to a single network rack. Completed entire migration in 6 months.• Helped to build and negotiate outsource contract for all thyssenkrupp IT services as SME for North America Future Workplace Services, including support of inbound and outbound due diligence. Contract value approx. 2 Billion Euro.• Built Change Management System in SharePoint with Request form entry, 3 tiered approval system and Change outcome entry.• Migrated Corporate Headquarters to Regional Active Directory Domain including migration of mail services from Exchange 2007 to 2010. Later supported vendor driven migration to Global domain and Exchange 2013 environment.• Supported Vendor Management with tools implementation of custom global ordering system for procurement of IT hardware and services. • Supported Vendor in transformation and migration of Mail, SharePoint, SCCM Application Packaging, Application Servers, System Imaging, Managed LAN and WAN Services.

Responsible for day to day support of 3 branch offices and remote clients including implementing client systems from purchasing to user-end support as well as phone systems management and website administration.Redesigned company website in 30 days increasing site content and visibility.Coordinated SEO improvements to move page rank from minimal visibility to top 10 on major search engines within the first year of campaign.Implemented back end and design for an online shopping cart with over 20,000 products.Relocated network and servers for headquarters branch to new site in less than 2 hours, including readdressing and client connectivity.Installed Checkpoint Firewall to utilize MPLS network and reduce individual site management in 3 offices to one simple interface resulting in more security and connecting all branches including VPN for remote sales force.

Implemented solutions and network design for local and national clients including VOIP phone systems integration. Focused on documentation and network diagramming as well as evaluation of network monitoring software and hardware. Built network monitoring system to ensure maximum uptime for E1 connection between headquarters and international branches for Shell Oil.Created visual documentation of campus-wide wireless network design for Kent State University including Visio network diagrams, layout for internal and external access point installations and high level explanation of monitoring services to be provided.Organized and presented a structured training course to explain integration and use of new internal ticketing system for help desk operation used by clients and staff.

Member of lab test and implementation group for redesign of Cleveland Municipal School Systems network from T1 site interconnect to fiber-based network with better speed and functionality as well as more control from the main data center.Created operating system image with universal driver set for all existent hardware and complete software installation procedure for automated installation of 15,000 PCs.Performed router reconfiguration for over 25 school systems in 5 days.Created lab NAS system and procedure for backup of systems and software storage to segregate client project from the company LAN to protect client product and prevent intrusion and excessive bandwidth use of corporate network.

End-user Support Technician for 250 client systems for 3 manufacturing plants including remote support of Mexico branch. Operated as purchasing agent and installation expert implementing touch screen wireless systems at die presses and mounted on tow motors along with desktop maintenance and support. Performed Administration duties for Cisco VOIP phone system with UNITY voicemail on blade servers. Designed unique KANBAN labeling system to allow business operations with Toyota Motor Corporation.Developed training DVD and documentation for real time inventory tracking system implementation. Designed and installed die rack barcode labeling system to improve die inventory and tracking.

Beta Tester for software application in development that operated robotic spray coating systems for environmental protection of circuit boards and equipment. Provided actionable data for bug fixes and software improvements on daily basis. Proved multi-tasking ability by troubleshooting and reconfiguring Windows and DOS PCs during software tests.