Jack Gaudreau Email & Phone Number

Annapolis, Md, Us

Halethorpe, Maryland, United States

Processes customer transactions, resolved queries, and providing friendly and efficient service at the front desk.Efficiently restocked, ensuring popular items such as signature beverages were available and customer demands met.Maintained visual appeal of store displays by organizing and rearranging Guinness apparel to drive sales.

Stevensville, Maryland, United States

Collated accurate vendor contact information to maintain product availability records ensuring customer requests were delivered.Created, processed, amended, and managed large-scale orders for customers purchasing in excess of 100 items per order.Tracked and organized monthly customer purchases using spreadsheets to be communicated across the organization.Developed and communicated “How to” training guides to facilitate the onboarding of new hires during their probation period.

Davidsonville, Maryland, United States

Delivered exceptional customer service, providing product selection recommendations, answering inquiries, and closing sales.Acted as a sales mentor sharing product knowledge with new members, enabling effective communication and sales.Managed inventory placement and control processes, reducing stock discrepancies, and promoting seasonal displays.

Prince George'S County, Maryland, United States

Managed project set up and change orders for 50+ NASA contracts, ensuring smooth operations and client satisfaction.Communicated recommendations to supervisor based on technician notes on a daily and weekly basis.Conducted quarterly project costing analysis, comparing actual spend against budgeted activities, and summarizing variances for review.Coordinated the X3M project pipeline, collaborating with project managers identifying new customer information, and summarizing key data for review.Led the after-action report process, summarizing customer feedback, and recommending solutions to improve project outcomes.

Washington, District Of Columbia, United States

Led a team of graduate students in researching work operating processes to advise on best practices for a central call center.Developed a work order classification system that helped technicians determine the overall urgency of customer issues.Presented solutions to Senior Managers of findings that simplified processes, saved time and money that were implemented.

Washington, District Of Columbia, United States

Drafted and distributed weekly and daily endowment fund reports preparing budget-to-actual reports for all departments.Tracked department expenses, donor gifts and recorded all acknowledgements inputting and reconciling accurately.Primary contact resolving and answering all content questions received from the business.

Annapolis, Maryland, United States

Generated in excess of $300,000 in building materials sales to local contractors by following leads and promoting initiatives.Analyzed buying trends, created purchase orders to contribute to effective inventory management resulting in improved long term customer relationships.

Sparks Glencoe, Maryland, United States

Created and presented a presentation understanding the new world work environment to senior management team.Led research project on the financial impacts of COVID-19 on private health and medical insurance industries.Updated employee profiles in the workforce management system and drafted department organization charts.

Annapolis, Maryland, United States

Managed the cleaning and preparation of the dining area ensuring cleanliness standards were exceeded and delivered in a timely manner.

Annapolis, Maryland, United States

Managed multiple roles maintaining exemplary customer service standards within an extremely face paced environment.

Annapolis, Maryland, United States

Supervised younger campers supporting them to engage and participate in a positive way to support their growth and development.

Annapolis, Maryland, United States

Delivered and led daily activities for multiple groups assessing participation and celebrated successes through recognition.

Annapolis, Maryland, United States

Taught swim lessons to all campers between the ages of 5- and 16-years adapting approach depends on ability.

Master Of Science In Business, Business Administration And Management, General, 3.5

First Semester Classes: BUS 502-Accounting and Financial Analysis BUS 503-Quantitative Analysis BUS 504-Integrated Marketing BUS.

Bachelor Of Arts - Ba, History, 3.4

Activities and Societies: CUA Campus Ministry, CUA Student Mentor Program Faith and Service Group Activity Leader-Provided those.

Honors