John Geertsema Email & Phone Number

Dallas/Fort Worth Area

2019 to 2023: Partnering with Risk and Home Lending Operations senior management to deliver 2,000+ RCSA control procedures that satisfy an ongoing Mortgage Servicing Consent Order with the OCC. Managing a team of 40+ resources across seven workstreams that are providing various consent order deliverables within a multiyear program. Partnered with a top tier bank's risk management and business operations executives in response to an OCC Consent Order ensuring the Front-Line Operational compliance with 40+ regulatory policies across Consumer Lending, Small Business Banking and enterprise functions (technology, human resources, etc.). 250+ front line procedures were drafted and approved by internal audit teams within tight deadlines set by the OCC. Managed team of 15 resources across four workstreams.Partnered with a top tier US bank to transform retail lending by collaborating with business, technology and strategy teams. The multiyear plan included the execution of a comprehensive product roadmap and delivery program leveraging automation and process optimization to increase efficiency and customer experience. Supported and advised the creation of a product management approach to deliver business transformation starting with target state strategy and transitioning into execution. Created a business case to save $500MM from efficiencies gained via data and document automation, which was used to green light the multi-year investment. Optimized linear lending processes to follow a loan manufacturing model resulting in role and process transformation. Led Digital delivery teams that designed internal user interfaces (UI) to increase efficiency via clear calls to action (UX / workflow). Led the design of customer focused foundation mobile application prototype enabling instant loan approval, improved customer experience and transparency.

Dallas/Fort Worth Area

• Providing strategic advisory services for Tier 1 and Tier 2 US banks to transform their business through digital solutions and process optimization• Exceeding individual and team revenue goals of by leading a team of 70+ consultants• Project work includes technology focused projects including: platform transformation, workflow automation, RPA, data and integration, data warehousing, SDLC assessment, PMO, and IT strategy roadmap. • Successfully implemented proof of concept data and information integration hub for global auto manufacturer and lender delivering scalable, cloud based solution focused on principles of low latency, tool agnosticism, and data model evolution.• Assessed non-bank mortgage lender’s SDLC processes, resulting in recommendation to go agile, implement DevOps, and quality engineering tools and best practices.• Partnered with loan origination executive management team composed of business and technology leads to develop 2018 and 2020 strategic vision utilizing automated decision rules management and automated business workflow solutions. • Directed a business process optimization assessment for a super-regional bank‘s loan origination system implementation resulting in recommendations to implement workflow orchestration and automation of various manual processes.• Partnered with loan origination executive management team composed of business and technology leads to develop 2018 and 2020 strategic vision utilizing automated decision rules management and automated business workflow solutions. •Directed a business process optimization assessment for a super regional bank‘s loan origination system implementation resulting in recommendations to implement workflow orchestration and automation of various manual processes.

Dallas/Fort Worth Area

•Partnered with Top 5 US Bank’s loss mitigation business and technology leaders to design loss mitigation workflow and key performance metric reporting.•Collaborated with technology team and business representation to design data and document solutions to evidence compliance with new TRID guidelines by developing a business information reporting tool and data dictionary.•Led a Tier 1 Canadian Bank’s requirements team to estimate build effort and develop a roadmap to consolidate multiple business channels to an enterprise online sales platform.

Dallas/Fort Worth Area

•Designed, developed, and implemented a Top 5 US bank’s regulatory reporting department at the request of senior default analytics management.•Co-produced the reporting for DOJ / National Mortgage Settlement credit reporting and Servicing Metrics reporting utilizing Agile methodologies for a Top 5 Us Bank in accordance with the DOJ / Office of Management Settlement Oversight.•Instituted a data governance program for a Top 5 US Bank across IT, MIS, and Mortgage Operations in response to OCC Consent Order Article 8.

•Managed and oversaw the loss mitigation efforts of two servicers (Chase and Citibank) with commercial loan portfolios totaling $9B (10,000 loans).•Worked with servicer asset managers by coordinating and executing while ensuring compliance with investor guidelines and servicer contracts.

•Coordinated and resolved client related issues as they relate to hazard insurance claims, defaults, insurance, and processing of claims.•Managed five clients that accounted for greater than 30% of company’s monthly recoveries.

•Managed daily oversight of three RMBS / CDO by complying with trust indentures through the setup of waterfalls for payments to noteholders and the completion of three monthly reports.

•Managed a $50 Billion loan portfolio by teaming with repurchase claims and underwriting departments to reduce risk exposure and implement process improvements

•Developed and implemented new processes and procedures between Litton, WMC, and their investors to improve efficiency, communication, and quality control measures.

General Agency licenseSeries 7 and 62

Series 7 and 63 licenses

Bachelors, Business Administration, Finance

Masters, Business Administration

3.8 GPA Teaching Assistant for the Department of Finance