John Genthner, Mba Email & Phone Number

Boston, Massachusetts, Us

Leading initiatives that improve PTC’s customer and partner commercial transaction experience and make it easier for customers to conduct SaaS and subscription business with PTC. Enabling technology-based solutions that drive value through customer and partner self-service, intelligent engagement, and proactive end-to-end operations.

Worldwide, Oo

Deloitte’s emerging practices for XaaS Transformation and Customer Outcomes Enablement drive clients’ go-forward strategy and roadmap for building as-a-Service monetization models, customer-centric experiences, and digitally enabled operations.• Led executive alignment, succinctly communicating key observations, recommended go-forward approach, key success factors, and execution roadmaps.• Facilitated multi-day workshops with 30+ client leaders, driving clear articulation of customer and partner value, and desired outcomes across end-to-end journeys.• Developed strategy to operate, measure, and monetize customer success activities across various customer segments and go-to-market channels.• Guided digital diagnostic interviews, evaluating clients’ current digital maturity and opportunities for technology enablement across internal and external experiences.• Directed competitor and industry benchmarking assessments in order to drive outside-in influence on clients’ strategy and roadmap plans.• Coordinated capability maturity assessments across 5-10 operational process bundles, 30-60 capabilities, and multiple monetization models.• Created execution roadmaps for enabling prioritized capabilities, systems, and organizational change to meet success measures and scale clients’ future business.

San Jose, Ca, Us

Digital Transformation leads Cisco’s multi-year journey to transform to a software solutions company through the commercial and operational enablement of subscription, SaaS, and utility-based business models, including lifecycle motions for land, adopt, expand, and renew.• Led cross-functional program management, business architecture, and leadership reporting for SaaS and utility-based business model enablement across 10+ stakeholder groups, and direct and indirect go-to-market channels.• Defined and graduated 2 investment business cases with $30M annual budget through Cisco’s VP-sponsored digital transformation portfolio, meeting KPI commits across growth, efficiency, adoption, engagement, and retention.• Grew SaaS business model adoption on Cisco’s commercial platform from $0 to $1.6B+ in total contract value transacted per year.• Utilized Six-Sigma approach to quantify adoption problem in terms of productivity performance indicators, designing automation to eliminate extraneous touches; drove 70% improvement in productivity using digital automation• Increased adoption of digital business models from 1 product line to 35+ business lines by advocating value proposition of recurring business within consumption economics.• Coordinated capability maturity assessment across 14 operational process bundles, 88 capabilities, and 4 monetization models.• Facilitated co-innovation and roadmap alignment sessions with top Cisco partners.

San Jose, Ca, Us

Cisco Services provided consultative product expertise, solution delivery, and managed services for Fortune 500 clients. In 2010, Cisco introduced social collaboration offers to compliment WebEx.• Architected social collaboration solutions to increase business productivity, employee engagement, and innovation for a Fortune 500 industrial company with 100,000+ employees.• Influenced product roadmap by advocating for improved customer experience and functionality, providing customers a voice in feature prioritization • Built business value assessments, project success plans, and service contract proposals for customer engagements.• Managed delivery of multi-vendor collaborative solutions across Cisco, vendor, and client teams. • Connected experiences across multiple collaboration channels to direct interactions to user preferred communication vehicles.

Dublin 2, Ie

Accenture Information Management Services (now Accenture Digital) provides Fortune 500 clients the consultative services to design and build digital solutions that empower collaboration, innovation, and customer-centric experience.• Led technical architecture design, solution delivery, and customer acceptance of business to business collaboration projects with $1M to $20M budgets across 3 Fortune 500 companies.• Partnered with Marketing business owners to architect new collaboration experiences and deliver feature enhancements to support user growth and adoption.• Utilized ITIL practices to redefine datacenter service management, digitize capacity utilization decisions, and reduce operational costs for a Global Ecommerce client. • Coordinated daily activities of 10-12 onshore, offshore, vendor, and client team members.

Project Manager, Business Developer, and Technical Leader for small business consulting organization focused on Web application development using Microsoft .NET technologies. Sold and managed contracts between $1000 and $10000 in budget.

Masters, Business Administration

B.S. In Business Administration, E-Commerce

Systems Engineering