Non-Exec Director of Transcend 360 Consulting, an independent marketing consulting organisation whose aim is to help organisations better manage their customer relationships to increase sales revenues and profitability

COO and Consulting Partner of Transcend360, a boutique consulting company that helps organisations improve marketing performance by assisting senior marketing and channel executives deploy new marketing processes, technologies and strategies to create a step change in results.

Data Protection and Compliance transformation within Bourne Leisure’s regulated business environment.

Bourne Leisure GDPR programme focusing on preparation for the commencement of GDPR and the management of daily data compliance and privacy management processes thereafter. The project centres on data, policy, process, legal and cultural alignment to the requirements of the GDPR and UK DPA 2018.

Since the changes brought about by GPDR and the UK’s 2018 Data Protection Act customer privacy and security can seem both a burden and distraction from running your business. However, it’s also an opportunity to work much smarter. For example, would your business be easier to manage if you had your data organised? If you knew what data was available to you and that you were clear about your customers preferences and consent. Our consultants can help you manage data protection to build trusted customer relationships that will protect and enhance your reputation and improve the customer experience – driving a market differentiation for the business.

Lead and transform the Portrait consulting team delivery across US, Asia Pacific and EMEA regions, with responsibility for global consulting revenues. Enable knowledge sharing across existing Portrait teams and deliver solution delivery enablement to PBBI teams globally for the implementation of Portrait based solutions. Define vision for, and program to establish greater marketing domain based services delivery, marketing services and consultancy offers. Grow the team both organically and via partner channels to deliver critical mass to meet sales objectives across all regions.

Manage and develop Alterian's online services revenues for software as a servive (SaaS) through the development, delivery and management of digital products and operational strategies across 60 global partners and clients such as Acxiom, Allant Group, Carlson Marketing, Experian, Epsilon and Info USA.

Re-structured Alterian PS reaching all billable revenue and utilisation targets from 06 to 08. Achieved over the period stable utilisation of 80%+ billable and non-billable objectives building out a profitable services and support centre. Implemented delivery tracking and resource management processes.

Responsible for management of all day to day company business objectives and executing strategies developed for the company. Accountabilities' and activities over this period included financial management of operating costs and working capital. Building Nvigorate's development team to deliver marketing operations management (MOM) and web based marketing portal products and services over a Microsoft .Net framework platform. Re-developed sales and services propositions supporting decreased time to value and lower cost of ownership messaging. Re-structured Nvigorate's consulting practice to adopt an associate delivery model and deliver against services pipeline targets; (the team over this period successfully managed numerous enterprise scale marketing solution projects in North America and EMEA). Stewarded company operations through due diligence to successful sale to Alterian of IP and consulting / development resources. Maintained and migrated forecast revenue and operating cost / project targets with partner organizations e.g. SAS, Rubicon and smartFOCUS Group.

For three years John directed and managed the professional services team at Nvigorate managing project resources, business development and guiding marketing solution delivery across a range of global geographies. He delivered a range of Customer Intelligence (CI) business systems delivery projects in North America and Europe within blue chip organizations and the public sector. Highlights over this period included project delivery of c. $4m software and process implementation for a major global financial services provider. Project managing, designing, implementing and delivering an enterprise marketing automation solution across 8 data marts for 100 million card holders within a multi vendor project. Leading multiple vendor marketing and CRM solution deliveries managing teams from partners and 3rd parties such as Amdocs, SAS, Aprimo and PWC.

Leading marketing process reviews to establish CI technology alignment for organisational marketing strategy, structure, marketing processes and people. Advising at director level as to structural and strategic hurdles to exploiting investments in marketing systems and infrastructure. Delivering key recommendations aligning clients to short term aggressive deliverables to make a step change within marketing departments and business units, while putting in place strategic marketing roadmaps to ensure clients are able to achieve their marketing vision.