John Gillen

John Gillen Email and Phone Number

Owner and CEO @ John Gillen, P.A.
Fort Lauderdale, FL, US
John Gillen's Location
Fort Lauderdale, Florida, United States, United States
John Gillen's Contact Details

John Gillen personal email

n/a
About John Gillen

My professional journey spans over two decades of leadership in non-profits, technology, real estate, and property management. From managing large teams in dynamic environments to pioneering change during global challenges, I have a proven track record of transforming ideas into impactful outcomes. I believe in working hard to play hard, whether that means an 8-hour day or an 80-hour week—whatever it takes to get the job done right.My career began in 1999 as a Youth Director in New York City, guiding teens through the pre- and post-9/11 world and the rise of social media. This role taught me the importance of adaptability, resilience, and connection. By 2004, I had transitioned into the Business Operations Manager role for the largest Archdiocesan campus in New York City. Over 11 years, I led a team of 110 employees across three generations and managed 700 volunteers, while spearheading major initiatives such as the first relief effort for Super Storm Sandy in 2012. Self-taught in online payments and web design, I enabled international donations through a newly launched website to support our community services.In 2015, I pivoted to the tech industry, joining Blackbaud, a SaaS company serving non-profits, as a Customer Success Manager. I led a remote team of call center agents, software developers, and sales professionals, overseeing client satisfaction and operational efficiency. Concurrently, I worked part-time as a Weight Watchers Coach (2015-2023), where I trained, counseled, and lectured nationally and internationally, including on five immersive cruises. During COVID-19, I became a pioneer in the shift to virtual meetings, fostering a loyal following and delivering impactful change management for clients navigating unprecedented times.In 2023, following a SaaS layoff, I fully embraced entrepreneurship, expanding my real estate business into a thriving property management company. With a team of six supporting a diverse portfolio in South Florida, I’ve transitioned into a mentorship-focused CEO role, guiding both international and hybrid team members to success while freeing up time to consult and teach.As I enter the next chapter of my career, I aim to leverage my 20+ years of expertise to mentor and guide the next generation of professionals. I am seeking opportunities where I can focus on high-level strategy, accountability coaching, and team development, rather than day-to-day operations. I thrive in remote or hybrid environments that value efficiency, flexibility, and work-life balance.

John Gillen's Current Company Details
John Gillen, P.A.

John Gillen, P.A.

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Owner and CEO
Fort Lauderdale, FL, US
John Gillen Work Experience Details
  • John Gillen, P.A.
    Owner And Ceo
    John Gillen, P.A.
    Fort Lauderdale, Fl, Us
  • Gillen Pros
    Owner & Ceo
    Gillen Pros Jun 2019 - Present
    + Licensed Real Estate Manager #SL-345594 | Certified Community Association Manager #CAM59384+ Spearheaded the growth of a full-service real estate and property management company, managing a diverse portfolio of buyers, sellers, investors, and tenants.+ Specialized in single-family, multi-unit, seasonal, and investment properties across South Florida, providing tailored solutions to meet client needs.+ Transitioned to a mentorship role, leading a team of six, including four international remote team members and two hybrid team members, to achieve operational excellence.+ Created consulting services and educational workshops to assist condo boards and real estate clients in navigating Florida’s evolving legislative compliance requirements.+ Received the Ruby Award for Outstanding Performance in 2023 and was recognized as a Top 5 Brokerage Performer in 2020.+ Advanced as a member of the Millionaires Club Sales Volume in both 2021 and 2022, exemplifying consistent sales leadership and client satisfaction.All Real Estate Services provided through Castelli Real Estate Brokerage and Gillen Pros is a proud member of: Beaches MLS, Florida Realtors, National Association of Realtors, National Association of Residential Property Managers, National Gay & Lesbian Chamber of Commerce, Greater Fort Lauderdale Gay & Lesbian Chamber of Commerce, Greater Fort Lauderdale Chamber of Commerce
  • Weightwatchers
    National Virtual Coach | Wellness Coach
    Weightwatchers May 2015 - Mar 2023
    New York, Ny, Us
    2020 promoted to National Virtual Coach from Wellness Coach. Boosted brand awareness as brand ambassador through daily social media posts. Received extensive training in Canva, social media, and wellness/behavior change in fall 2020 after becoming leader among other coaches within virtual environment necessitated by COVID-19 pandemic. Serve as anchor and facilitator in community-based, facilitated Wellness Workshop discussions, ensuring all members of WW community feel included. Inspire positive changes and celebrate progress towards personal goals.● Improve members' success by establishing rapport through one-on-one interaction, workshop facilitation, and leadership.● Boost referrals by preparing and delivering wellness workshops relevant to weekly topics. ● Grow revenue by applying selling skills, identifying member needs, and recommending products and tools.
  • Motionpoint
    Manager, Customer Success
    Motionpoint Mar 2022 - Feb 2023
    Coconut Creek, Fl, Us
    Oversaw a diverse SaaS portfolio for language translation of online/offline services. Delivered exceptional customer service, a meeting all company expectations across 120+ languages in Healthcare, Retail, and E-commerce sectors. Collaborated with GoToMarket, Account Executive, and Support teams, addressing issues and resolutions. Spearheaded company-wide post-onboarding employee training, enhancing performance. Monitored account plans, improving relationships via root-cause analysis, comprehensive training, efficient onboarding, and strategic solutioning. Leveraged Salesforce, Jira, and Wrike for accurate customer journey documentation. Valued collaborative teamwork and proactive mindset for success.
  • Blackbaud
    Manager, Customer Success
    Blackbaud Jul 2015 - Mar 2022
    Charleston, South Carolina, Us
    Promoted in March 2020 to senior role providing high-level account management for 600+ clients across 35,000 accounts in remote work environment. Drive overall customer experience and retention by establishing, developing, and managing strong relationships.Perform onsite training and webinar product demonstrations. Assist with various technology advancements and product design rollouts by providing daily feedback to technical and project management teams. Rapid pivot to remote environment in March 2020 by initiating a customer facing weekly webinar series with clients as they adapted to the remote environment.• Boosted 2020/21 client retention 10% by implementing stakeholder roundtable meetings to evaluate product lifecycles.• Processed 21K sensitive emails by developing manual solution after critical technology failure of new product release.• Reduced client turnover by implementing Daily 7 Call campaign to proactively reach out to clients as PR effort and attempt to resolve complex technical issues.• Launched and supported new SaaS products on reduced staff workload of 4 (versus 18) staff members.• Captured 40% increase in financial aid applications and streamlined processing of 90% of applications.• Improved product utilization 20%+ through weekly webinar series to train, collaborate and share best practices.
  • Archdiocese Of New York
    Business Manager
    Archdiocese Of New York Jul 2004 - May 2015
    Us
    In 2009, promoted to business manager to lead 110 staff members and 1,000 volunteers while providing operational oversight of school and church community with large student body located across 6-building campus. Coordinated master calendar of 60,000+ hours of activities, programs, and events for 7,200+ families. Oversaw $200K in annual grants and fundraising efforts.• Reversed $273K operating deficiency to $110K revenue, increased reserve funds 89%, and funded $1.8M, 6-year capital campaign by establishing policies and procedures to drive efficiency in financial decision-making process.• Reduced overtime pay $125K over 5 years by assuming additional responsibilities despite limited staffing.• Improved bottom line by leading merger of 2 educational organizations into 1; unified administration and operating budget.• Directed $390K in Hurricane Sandy financial aid relief programs for local homeowners and businesses.• Saved $60K in facilities and maintenance overtime costs by developing and implementing new maintenance request process.• Reduced costs 49% and increased overall productivity and efficiency by leading efforts to replace outdated phone system.• Saved $20K annually by leading merger of 2 organizations into 1 cohesive business.
  • Diocese Of Brooklyn
    Director Of Youth Ministry
    Diocese Of Brooklyn Sep 1999 - Jun 2004
    Us
    Served in dual roles, providing oversight of all areas of youth ministry and HR assistance for large diocesee serving 1.5M members and 250 schools across Brooklyn and Queens, New York. Provided training to youth directors while supporting new trends in youth development, including overseeing international and domestic trips and annual summer leadership training.• Saved $15K in postage and printing costs by leading design of database and file sharing tool used across multiple departments throughout diocese.• Reduced statements from 3 pages to 1 page for 3,000 retirees by creating new reporting method for annual benefits.• Led various support projects and spiritual formation efforts for youth between ages 12 to 18. Charged with providing high-level project management and student leadership for multiple projects. Managed annual department budget of $400K. Provided church executive leadership committee with project updates.• Raised $250K by leading annual campaign in support of summer service trips to Appalachian Mountains, including managing projects with 20+ job sites and 200 students and adult volunteers.• Lead multiple delegations of youth and young adult groups both nationally and Internationally for community service, religious, and cultural events; responsible for individual safety and welfare as a 20-something year old, myself.

John Gillen Skills

Operations Management Employee Engagement Project Management Virtual Environments Program Management Process Development Program Development Customer Relationship Management Change Management Strategic Communications Strategic Planning Leadership Development Management Customer Service Fundraising Nonprofits Community Outreach Team Building Microsoft Office Training Social Media Event Planning Event Management Research Teaching Leadership Microsoft Excel Public Relations Volunteer Management Non Profits Vendor Management Data Analysis Prioritize Workload Team Motivation Google Apps For Education Communication Microsoft Word Teamwork Team Leadership Time Management Staff Development Mentoring Newsletters Social Services Administration Google Apps Salesforce Public Speaking Budget Management Quality Control

John Gillen Education Details

  • St. John'S University
    St. John'S University
    General
  • Brooklyn College
    Brooklyn College
    Counselor Education/School Counseling And Guidance Services
  • St. Francis College
    St. Francis College
    And Related Support Services

Frequently Asked Questions about John Gillen

What company does John Gillen work for?

John Gillen works for John Gillen, P.a.

What is John Gillen's role at the current company?

John Gillen's current role is Owner and CEO.

What is John Gillen's email address?

John Gillen's email address is jo****@****aud.com

What is John Gillen's direct phone number?

John Gillen's direct phone number is +191759*****

What schools did John Gillen attend?

John Gillen attended St. John's University, Brooklyn College, St. Francis College.

What are some of John Gillen's interests?

John Gillen has interest in Civil Rights And Social Action, Children, Education, Human Rights.

What skills is John Gillen known for?

John Gillen has skills like Operations Management, Employee Engagement, Project Management, Virtual Environments, Program Management, Process Development, Program Development, Customer Relationship Management, Change Management, Strategic Communications, Strategic Planning, Leadership Development.

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