John Gomez Email & Phone Number

• Responsible for data protection and security as part of GRC (Governance, Risk and Compliance)• Coordinated vendors to provide internal and external customers SaaS data protection tools• Onsite installation of data protection tools - PowerProtect Data Management (PPDM) data protection and storage

• Planned and upgraded Avamar, NetBackup and Data Domain systems – Version, Security and firmware• Point of contact for escalations and disputes• Created operational processes and procedures for Global Data Protection team• Took ownership of outstanding issues and drove them to resolution• Business Continuity Point of Contact and coordinator for successful Data Protection drills• Project intake management and guidance for hardware and software lifecycle refresh • Led 5 US and 7 International team members to maintain project schedules

Greater Minneapolis-St. Paul Area

• Decrease offsite media management costs 30% by negotiating pricing and related fees• Resolved complex issues with vendors to decrease costs and improve support• Created processes to decrease security vulnerabilities and improve data protection• Took ownership of outstanding issues and drove them to resolution• Consolidated backup environments to decrease complexities and improve effectiveness• Planned and upgraded Avamar, NetBackup and Data Domain systems – Version, Security and firmware• Led 2 consultants and 4 contractors to maintain project schedules

• Decreased operational expenses by $600,000 annually by implementing cost savings measures• Initiated and coordinated the consolidation of NetBackup Master servers from 12 to 4• Created and implemented global storage standards for processes and procedures• Drove data protection project efforts for merger and acquisition of new subsidiaries• Provided team leadership, including daily work management, escalations, and overall incident/problem/change management• Dramatically improved backup success by improving processes and decreasing complexity

• Participated on team supporting 20 NetBackup master servers (7.6/7.7.x), 80 media servers, 25 Backup Exec environments, 5800+ physical/VMware virtual clients with ~19 PB backed up monthly • Supported Exchange, SQL, Oracle, NetApp NDMP, Data Domain/Deduplication technologies and core products with expertise on upgrades, migrations and performance tuning• Initiated and coordinated work with reporting vendor and internal teams to create standardized reports for executive visibility and daily troubleshooting with trending analysis• Participated in vendor negotiation and budgeting to acquire hardware to realize eight fold performance benefit• Recouped savings of 25% on retired offsite media - ~$1MM through reporting analysis and retirement• Migrated differing NetBackup master server platforms to Red Hat Linux standard

Eden Prairie, Mn

• Dramatically increased backup success rates from ~3% to near 100%, created documentation, established standards and participated in planning backup strategy for new data center• Participated in research of new backup solutions and strategies and Disaster Recovery\Business Continuity processes and procedures• Initiated, coordinated and implemented storage reporting tool for alerts, operational and executive dashboards• Upgraded to NetBackup to version 7.5 from 7.1 and migrated Backup Exec environments to NetBackup domains• Participated in data protection of acquired business units and realigning existing units• Worked with internal teams to configure and coordinate data protection for external clients• Trained new backup administrator and Operations personnel to document and streamline onsite and offsite media rotation

• Ability to perform well individually and in a team environment to trouble-shoot complex problems and research resolutions• Ability to utilize tools for remote access into customer systems to determine root cause, make recommendations and solve issues• Demonstrates a professional phone manner and presence with a customer-focused, positive attitude toward issue resolution• Functions as a liaison between the system manufacturer and the customer, when needed• Striving daily for improvement and increased productivity to improve customer satisfaction and experience• Providing coaching and direction to less experienced engineers

• Successfully lead 2006 offsite Disaster Recovery drill while concurrently assisting DR drill at sister location• Recipient of 2006 “IT Hall of Fame” award for data protection performance• Standardized NetBackup environment application versions and increased success rate to 99%+.• Extensive use of NDMP, virtual tape, Network Appliance nearline and filers to decrease backup windows.• Responsible for primary backups of North and South America and Asia Pacific areas.• Initiated and evaluated monitoring, notification and reporting tools for backup environment.• Created documentation for SOX and COBIT controls for Disaster Recovery and for Best Practices

• Designed process to migrate AD mixed to native mode with multiple DNS servers for transnational client• Working on DMZ project to allow greater redundancy, increased performance and connectivity for numerous locations• Training in Lean Six Sigma, RUP principles, COBIT framework and ITIL training

St Paul, Minnesota, United States

• Coordinated and implemented NetBackup application and related hardware upgrades • Responsibility for 3rd level support of product, recognized Subject Matter Expert• Managed 600+ Unix and Wintel server backup and restore functions• Increased backup reliability from ~50+% to 99%+ after two migration projects• Supported Server Cluster with Exchange, Notes email and SQL databases• Built 100+ Windows 2000/2003 servers and supported SQL applications using Terminal Services• Trained junior support staff on Backup Exec and NetBackup products• Created change processes and “Best Practices” procedures with ITIL for the gathering of metrics for trending• Provided status reports to upper management for internal and Sarbanes-Oxley requirements

Ba, Computer Science

Anticipated Graduation Date: August 2025

Aa, Liberal Arts

Activities and Societies: Phi Theta Kappa Honor SocietyGraduated with Highest Honors.