John Gordon Hilley

John Gordon Hilley Email and Phone Number

Account Executive @ LiveAgent | Sales Operations, Communication, Negotiation @ LiveAgent
John Gordon Hilley's Location
New York, New York, United States, United States
John Gordon Hilley's Contact Details

John Gordon Hilley work email

John Gordon Hilley personal email

n/a
About John Gordon Hilley

With over 8 years at LiveAgent, my journey from Support Specialist to Account Executive has honed my expertise in sales operations, communication, and negotiation. Our team's collaborative efforts have advanced customer success, and my role in driving sales growth is a testament to our shared dedication and strategic approach. My proficiency in fostering customer relationships and leading complex sales cycles has been a cornerstone of my career, contributing significantly to LiveAgent's market presence.

John Gordon Hilley's Current Company Details
LiveAgent

Liveagent

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Account Executive @ LiveAgent | Sales Operations, Communication, Negotiation
John Gordon Hilley Work Experience Details
  • Liveagent
    Account Executive
    Liveagent Nov 2019 - Present
    Bratislava, Slovakia, Sk
    • Expertly pitched software solutions to key decision-makers across various business verticals, from C-Suite to implementors.• Established and nurtured partnerships with 300+ clients, driving growth and revenue for LiveAgent.• Successfully launched the US sales branch of LiveAgent in 2019, leading a team of 2 direct reports.
  • Liveagent
    Customer Success Manager
    Liveagent Jun 2017 - Nov 2019
    Bratislava, Slovakia, Sk
    As a Customer Success Manager at LiveAgent in Bratislava, Slovakia, I worked closely with high-profile clients to ensure successful implementation and maintenance of their accounts. By developing and maintaining key relationships for over 20 existing accounts in the US market, I was able to drive customer satisfaction and retention. Additionally, I conducted product launch webinars and held interactive training sessions to ensure clients were equipped with the knowledge and tools for success.
  • Liveagent
    Support Specialist
    Liveagent Apr 2016 - Jun 2017
    Bratislava, Slovakia, Sk
    • Provided support for B2B accounts, resolving questions and issues promptly.• Acted as a single point of contact for escalations, ensuring efficient communication.• Maintained a personal SLA of first response within 5 minutes and 95% ticket resolution within 4 hours.
  • Third Coast Audio
    Founder
    Third Coast Audio Aug 2015 - Apr 2016
    I had a deal with local music stores in south Texas to purchase their unsold inventory in bulk and resell it through my own e-commerce platform globally. -$84k+ gross sales in 9 months-E-commerce + Amazon FBA storefront-Bootstrapped side project turned full-time business

John Gordon Hilley Skills

Sales Marketing Information Technology Account Management Software As A Service Customer Success Music Production Sound Mixing Mastering Studio Recording Sound Design Video Production Film Editing Videography

John Gordon Hilley Education Details

  • Texas A&M University
    Texas A&M University
    General

Frequently Asked Questions about John Gordon Hilley

What company does John Gordon Hilley work for?

John Gordon Hilley works for Liveagent

What is John Gordon Hilley's role at the current company?

John Gordon Hilley's current role is Account Executive @ LiveAgent | Sales Operations, Communication, Negotiation.

What is John Gordon Hilley's email address?

John Gordon Hilley's email address is jo****@****esk.com

What schools did John Gordon Hilley attend?

John Gordon Hilley attended Texas A&m University.

What skills is John Gordon Hilley known for?

John Gordon Hilley has skills like Sales, Marketing, Information Technology, Account Management, Software As A Service, Customer Success, Music Production, Sound Mixing, Mastering, Studio Recording, Sound Design, Video Production.

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